Customer Ratings & Reviews

If i could give 0 stars i would. I do not recommend this product to anyone for anything. It runs incredibly slow right out of the box.

Overated item. The size is practical, but the operational system is terrific.

It took over a decade but this is the first Microsoft Surface product (which means the entire family: tablet, laptop, hybrid [Surface Book], Windows on ARM) I've ever had an initial overwhelming positive reaction to. The Surface Pro 11 feels like what the Surface Pro *SHOULD HAVE BEEN* when it was first released all those years ago to compete in the tablet market. Its Android and iOS competitors were always more responsive and the battery life longer lasting. It seemed like all the Surface had going for itself was that it was a full-fledged Windows PC in a tablet form-factor. The problem with that was there was always significant compromises. They were too slow compared to real laptop, which was intentional to extend its battery life. When it was fast, the battery life suffered, and it either generated more heat, you got more fan noise, or both. With the Surface Pro 11, the Surface is finally fast and responsive without compromising battery life, heat, or fan noise. The design has changed slightly compared to its predecessors in that the edges are more rounded now. It's more gentle on the hands when you're holding it, although there's a gap in the edges there for ventilation on the top and sides, and the kickstand on the bottom. Because of that gap, it creates a thin aluminum sheet that can dig into your skin when you're holding it. The rounded edges protrude more to prevent you from feeling that "sheet" but if you hold it a certain way, it can be felt. It feels absolutely solid, with no flexing, not even around the kickstand area. The bezels are thin on 2 sides only: the left and right when viewed in landscape. The top has a thick bezel to house the front-facing camera. The bottom has a thick bezel to attach the Surface Pro keyboard and give it its angle. So when used with the keyboard, the only thick bezel seen is the top bezel. The thick bezels do actually help when viewing the tablet in portrait mode since that's where you're gripping. Your hands won't be in the way of content on the screen. The display is behind hard glass and is OLED. Its display resolution is 1920x2880 120Hz display with dynamic refresh rate, so you're capable of setting the display to 60Hz, 120Hz, or a variable refresh rate that will display up to 120Hz when it needs to. The OLED display looks beautiful, with the trademark inky blacks for excellent contrast, with a caveat. When viewing bright-colored content, white being the easily susceptible, you can see a textured looking layer under the glass. It looks like a bunch of oily dots. It's most evident when you look close but if you're the type that's sensitive to visual imperfections you're unfortunately going to notice it. Personally, it doesn't bother me but your mileage is going to vary. If you think this will bother you, I suggest taking a look at a sample display at a local Best Buy to see if it will actually bother you. The maximum brightness in HDR is 900 nits. The device is Dolby Vision certified, and you can find its certification labeled in the Windows settings, but I wasn't able to get Dolby Vision content to work. Just HDR10. When I open the Microsoft Store app, "Dolby Vision Extensions" is in my Library, but if you go to the app's listing you'll see a warning that reads, "This app will not work on your device." You can't even search for it in the store because it doesn't see the Surface Pro 11 as a compatible device. Without "Dolby Vision Extensions" working properly on Windows, you cannot view Dolby Vision content, which is the case with my Surface Pro 11. The star of the show here is the Snapdragon X Elite processor. The Surface feels snappy, like a desktop PC or a powered laptop. There isn't throttling while it's on battery. At least not until the battery hits 6%. And this is all while the tablet remains cool and silent. The caveat with this is that this is only with native ARM apps. When running x86/x64 apps, the Surface becomes a similar experience to what you've come to know and will grow to hate if you haven't already with Intel-based Surface tablets. Battery life takes a hit, the tablet becomes noisier from the fan, and it's hotter. While only streaming video with the brightness at 75% and volume at 18%, I got 8 hours and 20 minutes of battery life. This appears to fall in line with Microsoft's test used in their marketing claiming up to 10 hours of active web usage which doesn't even explicitly mention streaming, and had its brightness at a measly 150 nits. While gaming with an ARM64 app, I was able to get 4 hours and 55 minutes of battery life. The Surface never got hot; just warm. The fan went off but it was whisper quiet, drowned out by the audio from the game I was playing. While gaming with a x64 app under Microsoft's x86/x64 emulation, I got 3 hours and 5 minutes of battery life. This is about on par with Intel-based PCs. The tablet got hot, and the fan was getting pushed hard. When in sleep mode, I experience no battery drain after 13 hours. Compare that to an Intel tablet, where I lost 6% of battery in sleep mode during those same 13 hours. Windows on ARM has come a long way in that now most casual users can get by on it, especially if you do most of your work from a web browser. But if you're using it for work, you'll have to seriously assess your usage because if you rely in x86/x84 apps not everything works perfectly. When it does, it's fast and feels like you're working on a normal Intel PC. But most VPN software do not work under emulation, including enterprise ones like Citrix, and SonicWall NetExtender, or consumer ones like NordVPN. Adobe hasn't released its entire library with ARM64 versions. But for casual use, the Surface Pro 11 is absolutely fantastic, and a positive sign that Windows on ARM is the future of Windows PCs. The speakers sound great and present a wide and engaging sound stage BUT there are only 2 speakers. Furthermore, their placement is on the top left and right of the tablet when viewed in landscape mode. This presents an awkward listening experience when used in portrait mode. Audio effectively becomes mono since there's nothing to discern the left and right sides. On top of that, the audio is off-center. The Surface Pro has WiFi 7 with a max bandwidth of 5Gbps, which is overkill for internet connections since for many users, your internet won't reach those speeds. But for your local network, provided you have a WiFi 7 wireless router, the speed is spectacular. If you have a 10GbE port on your desktop PC, you can finally put it to good use and transfer large files like 20GB 4K video wirelessly in seconds. And with more WiFi 7 devices on the way, it's set for the future of WiFi instead of holding itself back with the older and slower WiFi 6e protocol. Storage comes by way of a 512GB m.2 2230 SSD, which is the shorter sized m.2 SSD. It's replaceable and easily accessible, hidden behind the kickstand, where you'd normally find the SD card slot in older models. The Surface Pro 11 has no SD card expansion this time around. The biggest disappointment of the Surface Pro 11 is Copilot+. Nothing it offers is reliable or practical enough for real world usage. The feature I was most looking forward to was Live Captions, which has the ability to auto-translate any audio you play, including internal audio. The problem is the captions are displayed in a very awkward way where it spits out several words at a time. With TV's closed captioning, and other captioning services like on YouTube, they're displayed one word at a time. Microsoft's Live Captions makes it hard to read for me. Translations are also iffy but that's par for the course with these sort of live translation for now. It is nice how you can place the captions wherever you want on the screen though, since it's floating. So if you're looking to watch that TV series or movie that was never translated to your language, you can do it with Live Captions. You'll just have to stomach its horrendous way of displaying the real time captions. The AI camera filters felt more like a novelty than something that's actually useful. If you're using apps like Zoom, they already have features like this natively in the app. I couldn't find any practical use for Windows' Studio effects. Copilot itself is wildly inaccurate for information. Its database it pulls from is often not up to date. The future is bright for Windows on ARM, and I can't wait for more developers to finally release their software for it. Previous attempts for Windows on ARM were downright awful to the point that it seemed like Windows was never going to work with ARM. The Snapdragon X Elite is finally proof that ARM is not only capable of Windows, it makes Windows better. Easily the best Surface tablet I've ever used. It's Microsoft themselves that is actually holding back Windows, with their massive oversell of Copilot+ and not delivering. Quite frankly, I'm not even sure if the NPU is being used.

Not good to operate, switch between the touch screen and the keyboard

Slow and uselss. Definetlt dont buy from Best Buy, their customer support is atrocious.

I have considered the Microsoft Surface Pro line as the de facto tablet for Windows. The quality and polish of the devices have been the gold standard if you are looking for a tablet, and for me this includes a 360 style 2-in-1 form factor. The Surface Pro 11 is no exception. It continues the same design language as the previous generation, and this is a good thing. I used for a little while the Surface Pro 10 for work and it was just right. This continues that excellence. I got the Dune color this time and it’s nice champaigne color to me, which is cool, not the typical silver or black colors. The real distinction here, and arguably the reason for upgrading, really comes down to two things, the new Arm achitecture (Intel/AMD no longer), and the reason for the “Copilot+PC” in the name. This is the realization of full integration of Microsoft’s AI language model into the Windows experience. For all intents and purposes, it’s like having your phone assistant integrated into Windows, but in overdrive. It integrates with your Office products, it provides intelligent feedback when querying for information, and it’s just beginning. I have been sort of resistant to using the AI languages, preferring to manually search or complete actions as I just enjoy the “tactile” feedback of manual entry. Copilot really begins to bridge my preferences to an intelligent assistant future. I’m slowly reaching for Copilot for many things and expect this to continue. There is even a hardware Copilot on the Surface keyboard should you get that as an accessory. I see the future Microsoft is going for. The former aspect that makes the Surface Pro 11 a real distinction is the Snapdragon X processor family. Being an ARM architecture (think system on chip processors like Android and iPhones), The possibility of real processing speed comparable with the x86 architecture previously used is here. I have not experienced any slow downs with this chip. The other part though, and this was crucial for me in a tablet, is that the Snapdragon X, along with Microsoft’s optimizations in Windows they are beginning to roll out, make battery life in the Surface Pro 11 on scale with tablets with Android or iPadOS. This is huge, because for me I was hesitant to use a Windows tablet due to battery life, opting for laptops with bigger batteries to compensate for the power hungry processors needed before. This processor is phenomenal for this aspect. Qualcomm has also really beefed up the neural processing of this processor which is the “brain” for AI and Copilot. This allows for incredibly speedy results when using AI. It makes it a joy to use. Overall, I would recommend this machine for anyone wanting a true tablet Windows experience. It does run your applications that are not compiled for ARM in an emulation layer, so those at times might take a slight performance hit, but I didn’t notice anything that was unusable. The battery life makes this an immediate upgrade from the 10th gen Surface Pro for me.

This is my first Microsoft Surface Pro and have always had HP laptops in the past. My main reason why I got this PC is because of its Copilot features - I am just so excited to get my hands on the AI capabilities that are integrated into this powerful device. Tip: I also got the keyboard and Pen bundle accessory to complement the Surface Pro and they are the perfect combo for seamless productivity on the go. When I powered the device up out of the box, it went through the usual set-up process. The set-up was quick, and it recognized and connected to our wireless network without any issues. By this point I was already impressed because of how fast the Surface Pro processes things. The Microsoft 365 apps have been preinstalled and all I had to do was sign up on my Microsoft account to activate the apps. I also installed other entertainment apps as I plan on using this device to watch videos as well as play music. Video quality is really good with the 13 inch screen with QHD screen resolution. Sound from its built-in speaker is loud at the highest setting but could be better quality though, but not an issue for me since I use an external speaker for this purpose. As for the Copilot features - I like that there is dedicated Copilot key on the keyboard, by the way - there are ton of possibilities and I have yet to utilize them! I have used Copilot and ChatGPT on my work laptop and have attended some online classes on prompting, so I can say I have a little bit of background on how to use GenAI. The integration of Copilot into the Surface Pro is the convenience I am looking for in a personal laptop. If I could share a quick tip that would be to play around and practice better prompting so that Copilot will generate the content that you want and ask for. In the Surface Pro Copilot+ PC, with just one press of a button, the Copilot app gets powered up and you can enjoy endless possibilities ranging from text rewrites, summarization, image generation, language translations, and so on. This is one device that I am sure I will use for a long time, apart from my work pc. Its sleek and slim design as well as better battery life and remarkable performance make this device very portable and powerful for on-the-go productivity.

Remove the ai and maybe the snapdragon can keep up with daily tasks. Returned.

Tablet works but you will not receive the promotion that goes with the item you purchase!

This Microsoft Surface Pro Copilot+ PC is just simply an incredible machine. I haven't had a new computer in a long time, but this one has had the best first impression on me that any new computer has since my first one 30 years ago (the early days of the internet). There are a few things that I'm seriously impressed with: the speed and the battery life. The Copilot Plus features are also pretty cool, and I'll get to those, too. This computer is fast, plain and simple. It never lags and no matter what I'm doing, things load quickly no matter how many things are open. Then the battery life. I'm used to seeing the battery go down quickly on my last tablet. I loved that computer, but this one blows it away. I would describe it as it sips battery. With constant use, it lasts more than all day. The Copilot Plus features are pretty cool. I've been using Copilot on my phone for while and it even ended up writing the obituary for my father. It's a great service, so I was very interested to see these features. The cocreator was great. You draw smething that you want and then type in what you want to see and choose the creativity level and it peoduces a picture. I found that the higher the creativity level the closer that I would get to what I asked for. I found that using it in Photos was even better. It was fast and accurate. I would but this computer over and over again for the speed and battery life. The Copilot+ features are great. I'm so happy with this PC and would recommend it to anyone looing for a portable, long battery life and fun to use computer.

Excellent product — works perfectly with my Microsoft Surface. Easy to set up, reliable performance, and good build quality. I’m very satisfied with the purchase and would definitely recommend it.

Absolutely excellent! This device replaced an older Surface Pro 8 which I gifted to a friend. This device however meets and even surpassed my hopes. The Snapdragon X Elite gives me well over a full day of battery life and the screen is beautiful. It is extremely responsive and have experienced zero issues at all with the device. After my experience with this device, I'm very tempted to click buy on the new Surface Laptop. This device is my daily driver and handles everything extremely well from web to video editing, photoshop to lightroom with a HUGE catalog. WiFi is blazing fast and I couldn't be happier. I can't imagine anyone not being extremely pleased with this device.

Still waiting for product. Waiting, waiting......

This device has a great screen and performs well. I have been able to run several applications at once without any loss of speed. I've had it for a couple of months now, and it has been a pleasure to work on.

This laptop/tablet does the job. I am not a fan of the screen as I can see every single pixel i'm not sure if that is normal. I have been an Apple Tablet and Macbook pro user for years. I decided to move from the Ipad due to the limitations of it such as a completely operable hardware with very limited and restricted software. Knowing this was going to be released I waited for it. I am not disappointed leaving the iPad as this allows me to actually use the features I want more efficiently. I like the whole AI assistance which is very helpful. The speakers are pretty good I am impressed, and I am impressed with the battery life. I have not stressed the Snap Dragon chip and I do not plan too. However I do see it more responsive and the software being snappy. If iPad had the full software I would stay but I am currently satisfied and may not switch back.

Excellent two-in-one. Coming from a Surface 9, which is still very capable. Still this top-of-the-line Pro is much snappier and the OLED monitor is excellent. Very sharp with deep colors and nice blacks. The Recall feature ia not yet enabled, but look forward to using that too. Writing on the Pro 11 is great. The Slim Pens works well, so I can take notes in OneNote, write in fields, and draw for brainstorming. I normally use with a Surface Pro keyboard (not the Flex yet), and disconnect it when I go to meetings so I can take notes. CoPilot is very helpful, but I have yet to feel the benefits of the NPU and integration in the experience. Would be good for Microsoft to provide more detail on the benefits and how to use. Have run into only minimal compatibility issues with the ARM architecture, mainly with very specialized programs that rely on SQL behind the scenes. Otherwise, no troubles and handles even very large, complicated spreadsheets easily. Solid build. Battery life much better than the Surface 9 Pro. I am getting 9 hours with a lot of spreadsheet work, web work, document editing, and Teams/WebEx meetings. Camera, speakers, and mic all work great for these meetings. A fantastic hybrid computer that I can highly recommend.

Might be exactly what I need. I am a professional photographer and was debating between this new Surface or an MacBook Air M3. Personally I still wanted the capability and ability to use a touchscreen for certain apps which leaned me towards the Surface over the MacBook. There were some features also that weren’t available on my iPad Pro and was looking for a desktop experience. I needed some capabilities of Lightroom Classic, Photoshop, Luminar Neo and Capture One. While there are not full native versions for Windows ARM the emulated versions were pretty fast for me and can’t wait till developers start making full support versions for this 2 in 1. The OLED screen is bright and beautiful. I did a comparison test between my iPad Pro M1 and was pleasantly surprised of the quality of this new OLED. The blacks on this screen are crisp and just what I need for my editing. I’ve done work on and off throughout the day and battery life has been so much better than past intel based versions after doing a few hours of editing throughout the day I still had 80% battery life. I opted for the cheaper $279 version of the keyboard with pen, which suits my needs. I don’t always need the pen at the ready and may not need the keyboard to work wirelessly via Bluetooth. I’m very satisfied with this purchase and excited for the future of these new processors and Windows ARM.

The latest version of the Microsoft Surface Pro (11th Edition) is one of the first devices to use the new Qualcomm Snapdragon Elite X and Elite Plus chips. It utilizes an Arm architecture instead of the older Intel X86 version of Windows. In the case of my model, the chip is the X1E-80-100. This device also uses the first OLED type screen for Surface. The Snapdragon X series brings new AI features and improvements to battery life and speed over the previous versions of the Surface Pro. By now the structure and construction of the Surface should be familiar. It has a solid, high quality build. The ports are two USB 4 and a Microsoft Surface magnetic charger port. I like the color options of this model, including my Dune model and the Sapphire as well. The rear of the device under the useful kickstand has a small, magnetic door to access the upgradeable SSD. The new OLED screen is a great new addition to the Surface. It is very bright and HDR video content looks especially good. The speakers are quite loud and actually have a bit of bass response. They are among the best speakers on a tablet. The Surface has no headphone jack. The Pro 11 has an improved battery life compared to previous models. Of course battery life greatly depends on factors such as screen brightness, speaker volume and app usage. I have noticed approximately a 20-25% improvement over the previous model. It is a good improvement but not game changing. Your experience will of course be different, but I would classify the battery life as very good to excellent especially for a Windows device. I saw no unusual battery loss in either a standby or power off state. Fan noise and warming of the chassis can happen when multitasking in high performance mode, but the device is quiet and stays slightly warm in general use. As for the new AI features in the Copilot + PC Surface Pro 11, they are kind of fun to play around with, but not especially compelling for me, but for digital artists I'm sure they would be more useful. The Image Creator in the Paint app takes my very poor drawing skill, and produces a digital image of high quality. In the Photos app it takes existing photos and turns them into various styles of art such as impressionism, pencil drawings, etc. The Copilot app itself is basically a chat bot that is capable of creating images and even songs from your descriptions. It answers your questions, or directs you to Bing Search if it can't come up with a response. I'm fairly certain that future updates to other apps will bring new AI enhanced features. Overall, I see this Surface as a first step in a new direction from Microsoft and the competition from Intel and AMD in their forthcoming chips can only be a good thing. I see this as a successful attempt at innovation and a worthy purchase for anyone looking to upgrade from an older model Surface or Windows laptop. Unfortunately, I have never been a PC gamer, so I can't comment on that aspect of the Surface, and if that is a concern of yours, please do your own research. I have yet to see a downside to this product and I highly recommend it.

Gotta start this off by stating AI in its current state is mostly a gimmick unless you have a very specific case usage. I have no clue what that scenario might be because I haven't come across a task that benefitted from AI. Cocreator...well I'm an artist. I draw on my own so I don't need an assistant for that. Add that you're required to sign in with a MS account makes it even more of a hassel. I always sign in with a local account because of the 10 device limit. Using an MS account was fine back in the Windows 8.1 days when they allowed 81 devices, now it's a useless limit that punishes people who enjoy MS devices and OS. Copilot is another big miss. It's tied to Bing and Edge. Without using a third party work around you're using Bing and Edge. I hate Chromium browsers but use Brave as my secondary choice. My main browser is Firefox. Since I can't officially have Copilot open links in either browser it's unhelpful to me and leaves it wide open to other assistants that don't limit you on browser preference. It's the same reason I've always uninstalled Cortana. If I was offered a choice of browser, maybe I'd use it more. They're just web links so that lock on the browser is ridiculous. MS is about to get into some hot water claiming it's legal for them to pirate copyrighted content from providers on the web and even ignore robot.txt. Makes me wonder how long before my personal files get snatched ...oh wait, One Drive is backing up data without my consent. Uninstall! Now with the AI trashing out of the way on to the hardware. This is the absolute best Surface product I've owned and my third so far. There are some improvements I wish they can make but it's still a great device. My first wish is to include screen adjustment software. Without being able to really calibrate the display doing any professional photo/video editing it pretty much crippled. You can adjust the gamama with Windows calibration, but that's it. You can't adjust brightness (not backlight), contrast, RGB values, etc. You're stuck with the settings they deemed best. Plus without using HDR and auto adjust the screen's blacks come out gray, further reducing the use as profession photo editing tool. Drawing on the table is wonderful experience. It's been a good while since I've drawn on a Windows device and the Surface Pro 11 doesn't disappoint. My old pen used AAAA batteries while the new pen is rechargable. Set up and personalizing the buttons is pretty straight forward. So far, some apps I tested use the top of the pen as an erasor. Battery life seems pretty good so far. According to Windows it's anywhere between 7-12hrs on my mixed usage. I haven't done a full rundown but the battery lasts a fair bit longer than my old Surfaces and some of my laptops. You'll definately get a full day's use out of it as long as you're not blasting the screen at 100% and running high performance processes. I keep my screen around 25-40%, pretty much where I keep all my screens to where they're as bright as a sheet of paper under my lighting conditions. The few x86 programs I've tested worked fine. I haven't seen KeePass mentioned in any reviews, but it works perfectly on my unit. So that's a huge plus for me. I haven't tried any games since I have multiple gaming laptos, but I do need to see what old games I can put it through for those emergency gaming sessions I might need, lol. Upgrading the harddrive is a simple. The Surface has a 2230 NVME SSD wiht a magnetic cover that pops off to reveal the drive. Whoever came up with this deserves a raise! Laptops used to be like this where they had removeable panels over the upgradeable components. I'm glad MS has taken this route with the Surface. Memory isn't as easy. You need some skills to tackle that one. VRR is a hit or miss. Some apps, like Edge, work fine with it. Firefox becomes a stuttering mess with VRR. Turing it off makes it smoother, but it's still not as smooth as Edge. But it's still not enough of an annoyance for me to switch to a Chromium browser. MS needs to have a blacklist for apps to not use VRR. So, the Surface Pro 11, even being an ARM64 device, is the best Windows tablet and best Surface product I've owned. Hoping next round will have more tweaks and optimizations to beat the 11. Looking forward to 12!

This is an excellent devices with its portability, speed and screen resolution. However, once in a while the keyboard fails to connect on bootup until it is removed and re-inserted.