Customer Ratings & Reviews

The MS 13” Surfa Pro with SnapDragon Elite microprocessor has a firmware flaw where it does not recognize the keyboard when rebooted

The product is great. Delivery was not. I ordered a black one and was promised a 6-18-24 delivery. Then it went to 6-22-24. Then 6-29-24. As I needed a computer, I asked if any were available. Yes an "orange" one. Functionally the same. Great. Oh yeah can you bring that promotional TV back or pay for it. It only came with the black one.....that you can't get because none are available. Hello Owasso OK.

is not compatable with our programs we need to do our jobs

Really disappointed that I can't project to the arm Surface Pro 11. I was really looking forward to an extra work display.

I am not sure about this experience so far, with the limitations on windows ARM. For sure you will be an early adopter if you decide to get it!

Even though it's been a recent purchase and I’ve only been using it for about a month, I’m really glad I decided to get the Surface Pro. I went with the 13-inch model, and it's the perfect size for school, compact enough to carry around easily, but still big enough to comfortably read, write, and multitask. The battery life has been good so far. The processor is fast and responsive, which makes switching between apps and tabs smooth, especially helpful when I’m working on assignments. I chose the Surface Pro for school, and it’s been great for that. There's plenty of storage space, so I’ve been able to download all my textbooks and documents without worrying about running out of room. I also like how lightweight it is, making it easy to carry in my backpack. So far, I haven't run into any issues. It’s early, but based on my experience so far, I’d definitely recommend it to other students or anyone looking for a reliable and portable laptop/tablet combo.

I did not receive this product from FedEx. This is one of the worst experiences buying electronics from BestBuy. The whole experience reeks of incompetence from both BestBuy Customer Service in resolving the issue. I had to buy the product directly from Microsoft and it arrived in 2 days yet the one I bought from Best Buy never got to me and my funds have not yet been returned to my card.

Very Slow performance ... Firmware not up-to-date -- Currently reaching out to Best Buy, and I am hopeful they can help.

While at the store, 2 different employees said we could purchase the sapphire color with the bundle, but we had to order it, so we did. When we received the package it was just the tablet part. So we returned it and the customer service rep said she would send the sapphire with the bundle. Again the we received the tablet. My wife then went to the store and the manager could not find the bundle deal even though we told him that’s why we bought it from Best Buy, and the only thing he could do was a black one. Very disappointing to convince your wife to buy it from Beat but only to not get what you want even thought we had a number of employees said it was included.

It's pretty cool. Its like an iPad and a laptop with a kick stand. No keyboard, no pen. But is still pretty cool.

Too expensive for this price point ,nothing special and co pilot is not complete AI

If you need to run business products or software, you need an X86 or X64 process. For this class of users DO NOT GET an ARM device. In addition to not running required software and hardware, this computer crashes constantly. Complete waste of time money.

The ARM Processor is not compatible with most everything we use. This is garbage.

it's a boring laptop, i wanna return it,.. please buy it from me

This is a beautiful, practical device and probably a no-brain upgrade for Surface Tablet lovers like me. The OLED screen is an absolute delight to behold. The Snapdragon processor running Windows 11 on ARM speeds through a typical day of office work, internet research, photo editing and media consumption. The 16GB of RAM and 512GB SSD are more than enough to handle my needs. The front and rear facing cameras are excellent, and the built-in AI abilities enhance and expand your creative use of them. Every Copilot+PC has a powerful AI processor, also known as a Neural Processing Unit (NPU) which can deliver up to 45 trillion operations per second (TOPS). You will begin to put this NPU to work the moment you boot up your computer. Of course, you can smash the Co-Pilot key and a screen will pop up asking you what you want to explore. You can type in your instructions, or speak them into your microphone, and you will get both a typed and spoken answer. If you are watching virtually any video that contains audio or communicating with a group through Teams or Zoom, your computer now can translate scores of foreign languages into English and present the generated subtitles to you in real time. This is immensely useful. I tuned into a CNN news channel being broadcast in Spanish, and this feature translated everything that was spoken into English subtitles in real time. Right now, this only seems to work in one direction: translating the other language into English. I am confident that translation in the other direction will work as well as the product matures. Another example: open the Paint application and use the co-creator feature. Draw a picture and use artificial intelligence to enhance it, and the amount of creativity is varied by adjusting a slider. I did not care for the result I got when I tried this with a drawing, so I took a picture of my living room using the rear camera and enhanced it with both impressionistic and surrealistic styles using various levels of creativity. I am attaching the rather interesting result. AI and Copilot PCs are in their infancy, so some of the promised features are not yet available to the public. I expect that my use of AI will broadly expand in the days and months ahead. Battery life has been exemplary. I easily get a full day of use with varied tasks, and when I close the keyboard cover to let the device sleep, I can open it back up hours later with almost no battery drain. Of course, to get the best battery life, I turn the brightness down some. My use scenario easily yields about 10 hours of battery life in real world use, and I am sure that by tweaking the settings I could squeeze out more. I felt little heat from this efficient computer. The fan, when it did turn on, was barely audible. I could shut the keyboard cover which puts the device to sleep and come back to it hours later with only a tiny amount of battery drain. This was a first for any Windows computer I have ever used, and it was greatly appreciated. As much as I love the OLED screen, the base model with the still- great LED screen also supports the same sharp 2880 x 1920 resolution and should squeeze out even more battery life, if you can live with the 256GB SSD. Remember, these Surface Pro Tablets have a user replaceable SSD, which differentiates them from most other Copilot+ PCs. You’ll need some technical acumen and patience to research how to image your original SSD containing the operating system and copy it to the new SSD, but it’s certainly doable without having to take the device apart. I personally have always loved the Surface tablet form factor. I owned a Surface RT, a fourth-generation Surface Pro, a Surface X, and still have a Surface Go 2. Windows on ARM has been frustratingly slow to evolve, but this Copilot+ PC is a giant step forward. Better emulation means many more applications designed for X86 chips can run under ARM. All my Microsoft 365 office products are running natively and work exactly as they do on my desktop and other Windows laptops. All my home and office printers (with one exception, which was also problematic on a recently acquired Core Ultra 7 Intel laptop) were easily found and proper drivers installed under Windows 11 through a network search. ARM 64 native versions of the Chrome browser, Zoom Workplace, VLC Media player, my VPN client, and a beta version of DaVinci Resolve were located and installed without incident. I have also installed the free version of Adobe Acrobat, which appears to be a 64-bit version of that App running under emulation. It runs without issue. Running Windows Task Manager in a detailed view will let you see which apps are running natively, and which apps are running under emulation. Various other apps including Netflix, Paramount+, Amazon Prime, HD Homerun, and Hulu were installed through the Microsoft Store. All work perfectly. Given the great impetus created by Microsoft’s development of Copilot+PCs and with so many manufacturers adopting the new architecture, many more native applications will be available soon. There are some limits to what emulation can run, especially with older programs. I tried installing a 32-bit application which I have used for many years to edit videos, VideoReDo. I hoped it might run under emulation but was not surprised it didn’t. The keyboard cover and pen, if you use one or both, each costs extra. I tested the Microsoft - Surface Slim Pen (2nd Edition) and Pro Keyboard for Pro (11th Edition) which BestBuy offers as a package for a reasonable but still significant $280. I would not consider buying the Surface device alone without a keyboard cover (which also has a trackpad). You need this tool to fully enjoy the benefits of having a compact device which runs the full Windows operating system on ARM. You should note that the keyboard in the package I mentioned is NOT the new Bluetooth Flex keyboard which can be totally detached from the tablet and still connect to the tablet through Bluetooth. You’ll have to pay even more for the convenience of the Flex, if that feature appeals to you. It is $350 and DOES NOT come with a pen, although it has a well to store one if you already have it. Good news if you already have one of the Signature keyboards originally designed for Surface 8, 9 and Surface X- they all have a well for holding a pen and will work on this Copilot device, minus only the Copilot key. Not having to invest in a new keyboard would put the buyer in a position to move up to the Snapdragon Elite processor for about a hundred dollars more than the cost of the device and a new keyboard or stepping down to the base model to save some dollars and get a little more battery life. Either of those choices are going to be tempting to a buyer who already has a Signature keyboard. As you may have gathered, I am excited about this product. This model is by far the best Surface tablet I have ever used, and I am enjoying it more every day. Highly recommended for Surface fans!

The Surface Pro Copilot+ PC with Snapdragon Plus feels extremely fast and lets me do everything that I typically do on a laptop, and more. I initially tested it without the separately available keyboard and pen, and it felt remarkably familiar and usable. Skip to bottom for pros/cons. There was one odd thing I found, the volume controls a little backwards in landscape mode, when I pushed to the right, the volume slider decreased to the left for example. But in portrait orientation it works like you expect it to. Cocreator is a cool and a nice addition to MS Paint, but (being summer) for example when I asked it to draw a person diving into a pool, the person had three arms, which is typical of state-of-the-art AI art generation. After I wrote that, I went back and it offered a corrected image with two arms, is it learning from criticism? Studio Effects really helps video quality for meetings, it will gradually shift the framing as you move, and it has high quality filtering tools that easily make us older people look younger. It can also blur the background. The controls are near the Wi-Fi settings on the bottom right of the screen near the clock. The display quality is unbelievable, it's a high resolution for a small screen, and the contrast (bright and dark colors) make images and video look beautiful. The rotating Bing wallpapers look incredibly nice on this Surface Pro. Windows Hello login with Face Unlock works well for logging in, it works faster and more reliably at different angles when compared with my 13" iPad Pro (m4). I decided to try out cloud gaming with a paired Xbox controller (not included). The Surface Pro included a free month of Xbox Game pass, which I already had a subscription to. It appeared to push back my next payment by a month when I claimed it. Cloud gaming was mostly very smooth and fast as well as sharp, when I tried it with a fast-paced racing game and two slower paced adventure games. I very much like that cloud gaming doesn't fill up the local storage with downloaded games, but I dislike that games won't play as well over a slower internet connection such as a mobile hotspot or weak hotel Wi-Fi. I develop software as a hobby/small-business, and one of the first things I tried was installing Visual Studio on this Surface Pro. This may be one of the only tablets where you can create apps on the tablet itself, so to me this is useful, and I have already started porting one of my apps to the Windows platform now that I have this ability/tool. Thanks to OneDrive, which I was already using, I can go back and forth between the tablet and the laptop for development. The copilot AI graphic tools may help me develop better graphics to use in my apps. There were some Wi-Fi issues which seemed specific to connecting to Eero Max 7 at speeds over 5Gbps. Sometimes it worked, other times the whole wi-fi system in windows (options, network list) kept disappearing and reappearing like the driver was resetting. I found a post on reddit confirming I am not alone with this experience. The only way to fix that loop was to turn off the auto connect option for that network. It seemed to be a more common problem further from a router. On Wi-Fi 5 and Wi-Fi 6e I had no problems. Reading about the Surface Pro, I was impressed to see that it used around 72% recycled material in the enclosure. This makes me feel a little better about past and future e-waste/e-cycling. While it includes a magnetic charger which frees up a USB-c port, you can also charge with USB-c. Using a 100-watt USB-c charger, it charged near 1% per minute. As far as battery life, I measured 5-10% battery use one hour, and 15-20% usage the next hour, so obviously your mileage depends on usage. I made sure to buy the protection plan, as if this broke, it might otherwise be expensive to replace. Pros ------- -Integrated locally running AI tools improve the experience -Can do anything a laptop can do, even without the keyboard and pen accessory -Windows has a lot of support (software, updates, tech support options) -Can buy Microsoft protection plan -Lightweight -Much better battery life than traditional Windows PCs -The Windows touch interface feels mature -Wi-Fi 7 support (needs improvement, but this is my only device besides my routers that support this) -High quality display Cons ------- -Wi-Fi 7 connection (driver) seems to crash/reset frequently with an Eero Max 7 wi-fi system. On other networks (Wi-Fi 6E, Wi-Fi 5) there are no issues. This is likely something that will be patched (Software). -Poor Adobe app support, only Photoshop, Lightroom, and Acrobat appeared to be available. -Desktop/Laptop app support is better than support for kinds of apps found on other tablets (no cable TV app for our TV service, for example)

I had to return this PC because the Snapdragon Chip would not recognize my printer drivers

It took over a decade but this is the first Microsoft Surface product (which means the entire family: tablet, laptop, hybrid [Surface Book], Windows on ARM) I've ever had an initial overwhelming positive reaction to. The Surface Pro 11 feels like what the Surface Pro *SHOULD HAVE BEEN* when it was first released all those years ago to compete in the tablet market. Its Android and iOS competitors were always more responsive and the battery life longer lasting. It seemed like all the Surface had going for itself was that it was a full-fledged Windows PC in a tablet form-factor. The problem with that was there was always significant compromises. They were too slow compared to real laptop, which was intentional to extend its battery life. When it was fast, the battery life suffered, and it either generated more heat, you got more fan noise, or both. With the Surface Pro 11, the Surface is finally fast and responsive without compromising battery life, heat, or fan noise. The design has changed slightly compared to its predecessors in that the edges are more rounded now. It's more gentle on the hands when you're holding it, although there's a gap in the edges there for ventilation on the top and sides, and the kickstand on the bottom. Because of that gap, it creates a thin aluminum sheet that can dig into your skin when you're holding it. The rounded edges protrude more to prevent you from feeling that "sheet" but if you hold it a certain way, it can be felt. It feels absolutely solid, with no flexing, not even around the kickstand area. The bezels are thin on 2 sides only: the left and right when viewed in landscape. The top has a thick bezel to house the front-facing camera. The bottom has a thick bezel to attach the Surface Pro keyboard and give it its angle. So when used with the keyboard, the only thick bezel seen is the top bezel. The thick bezels do actually help when viewing the tablet in portrait mode since that's where you're gripping. Your hands won't be in the way of content on the screen. The display is behind hard glass and is OLED. Its display resolution is 1920x2880 120Hz display with dynamic refresh rate, so you're capable of setting the display to 60Hz, 120Hz, or a variable refresh rate that will display up to 120Hz when it needs to. The OLED display looks beautiful, with the trademark inky blacks for excellent contrast, with a caveat. When viewing bright-colored content, white being the easily susceptible, you can see a textured looking layer under the glass. It looks like a bunch of oily dots. It's most evident when you look close but if you're the type that's sensitive to visual imperfections you're unfortunately going to notice it. Personally, it doesn't bother me but your mileage is going to vary. If you think this will bother you, I suggest taking a look at a sample display at a local Best Buy to see if it will actually bother you. The maximum brightness in HDR is 900 nits. The device is Dolby Vision certified, and you can find its certification labeled in the Windows settings, but I wasn't able to get Dolby Vision content to work. Just HDR10. When I open the Microsoft Store app, "Dolby Vision Extensions" is in my Library, but if you go to the app's listing you'll see a warning that reads, "This app will not work on your device." You can't even search for it in the store because it doesn't see the Surface Pro 11 as a compatible device. Without "Dolby Vision Extensions" working properly on Windows, you cannot view Dolby Vision content, which is the case with my Surface Pro 11. The star of the show here is the Snapdragon X Elite processor. The Surface feels snappy, like a desktop PC or a powered laptop. There isn't throttling while it's on battery. At least not until the battery hits 6%. And this is all while the tablet remains cool and silent. The caveat with this is that this is only with native ARM apps. When running x86/x64 apps, the Surface becomes a similar experience to what you've come to know and will grow to hate if you haven't already with Intel-based Surface tablets. Battery life takes a hit, the tablet becomes noisier from the fan, and it's hotter. While only streaming video with the brightness at 75% and volume at 18%, I got 8 hours and 20 minutes of battery life. This appears to fall in line with Microsoft's test used in their marketing claiming up to 10 hours of active web usage which doesn't even explicitly mention streaming, and had its brightness at a measly 150 nits. While gaming with an ARM64 app, I was able to get 4 hours and 55 minutes of battery life. The Surface never got hot; just warm. The fan went off but it was whisper quiet, drowned out by the audio from the game I was playing. While gaming with a x64 app under Microsoft's x86/x64 emulation, I got 3 hours and 5 minutes of battery life. This is about on par with Intel-based PCs. The tablet got hot, and the fan was getting pushed hard. When in sleep mode, I experience no battery drain after 13 hours. Compare that to an Intel tablet, where I lost 6% of battery in sleep mode during those same 13 hours. Windows on ARM has come a long way in that now most casual users can get by on it, especially if you do most of your work from a web browser. But if you're using it for work, you'll have to seriously assess your usage because if you rely in x86/x84 apps not everything works perfectly. When it does, it's fast and feels like you're working on a normal Intel PC. But most VPN software do not work under emulation, including enterprise ones like Citrix, and SonicWall NetExtender, or consumer ones like NordVPN. Adobe hasn't released its entire library with ARM64 versions. But for casual use, the Surface Pro 11 is absolutely fantastic, and a positive sign that Windows on ARM is the future of Windows PCs. The speakers sound great and present a wide and engaging sound stage BUT there are only 2 speakers. Furthermore, their placement is on the top left and right of the tablet when viewed in landscape mode. This presents an awkward listening experience when used in portrait mode. Audio effectively becomes mono since there's nothing to discern the left and right sides. On top of that, the audio is off-center. The Surface Pro has WiFi 7 with a max bandwidth of 5Gbps, which is overkill for internet connections since for many users, your internet won't reach those speeds. But for your local network, provided you have a WiFi 7 wireless router, the speed is spectacular. If you have a 10GbE port on your desktop PC, you can finally put it to good use and transfer large files like 20GB 4K video wirelessly in seconds. And with more WiFi 7 devices on the way, it's set for the future of WiFi instead of holding itself back with the older and slower WiFi 6e protocol. Storage comes by way of a 512GB m.2 2230 SSD, which is the shorter sized m.2 SSD. It's replaceable and easily accessible, hidden behind the kickstand, where you'd normally find the SD card slot in older models. The Surface Pro 11 has no SD card expansion this time around. The biggest disappointment of the Surface Pro 11 is Copilot+. Nothing it offers is reliable or practical enough for real world usage. The feature I was most looking forward to was Live Captions, which has the ability to auto-translate any audio you play, including internal audio. The problem is the captions are displayed in a very awkward way where it spits out several words at a time. With TV's closed captioning, and other captioning services like on YouTube, they're displayed one word at a time. Microsoft's Live Captions makes it hard to read for me. Translations are also iffy but that's par for the course with these sort of live translation for now. It is nice how you can place the captions wherever you want on the screen though, since it's floating. So if you're looking to watch that TV series or movie that was never translated to your language, you can do it with Live Captions. You'll just have to stomach its horrendous way of displaying the real time captions. The AI camera filters felt more like a novelty than something that's actually useful. If you're using apps like Zoom, they already have features like this natively in the app. I couldn't find any practical use for Windows' Studio effects. Copilot itself is wildly inaccurate for information. Its database it pulls from is often not up to date. The future is bright for Windows on ARM, and I can't wait for more developers to finally release their software for it. Previous attempts for Windows on ARM were downright awful to the point that it seemed like Windows was never going to work with ARM. The Snapdragon X Elite is finally proof that ARM is not only capable of Windows, it makes Windows better. Easily the best Surface tablet I've ever used. It's Microsoft themselves that is actually holding back Windows, with their massive oversell of Copilot+ and not delivering. Quite frankly, I'm not even sure if the NPU is being used.

Kinda hard to review an item I PAID for on June 28th and I STILL HAVE NOT RECEIVED THE ITEM. Best Buy sales associate guaranteed delivery by July 2nd. Paid over $2,000.00 and I still have not computer.

The first thing I noticed about this Surface Pro was how nice it feels. The smooth edges and angled sides make it very comfortable to hold. It really feels like a premium device. It does have some heft to it but nothing like a laptop. I am strictly a tablet user (Android) and have been for the last few years. I did have a Surface3 which was awhile ago. This Surface is a whole new beast. Upon first start up (which boots up super fast) you go through the typical Microsoft setup, and of course wait for the updates. Then it's time to explore. I haven't used windows much lately and I wanted to try a tablet that was more like a “real computer”. So far windows 11 has been very intuitive and easy to navigate. I feel this is the best laid out version yet. Its still early for copilot and seems to be geared more toward creators right now. The live translate is very useful (it seems like so many youtube vids I want to watch are not in my language, now I don't have to skip them anymore) and having it help with searching and understanding larger amounts of data more quickly can save a lot of time. This surface pro with the Snapdragon processor is very snappy and fluid. So far there hasn't been any lag anywhere that I have noticed. We‘ll see how long it takes before i get faster than the computer... Basics like browsing the web, e-mailing, composing documents, and keeping up with current events are a joy. Windows hello works flawlessly so far, the camera recognizes me instantly for unlocking. I love the form factor of the tablet! So easy to carry around and take with you anywhere. The battery life is amazing. I'm an average user and it took almost 3 days before I had to charge it. Even if you need to charge it more often it only takes a little over an hour to get to full again. That is with the proprietary charger. It does charge with USB C also, which is great, but you will need a higher wattage charger. My fast charger for my galaxy tab 8 is recognized as a slow charger. It's nice it has two USB C ports, makes it easy to add a couple accessories, external monitor, or charge at the same time. The screen is beautiful and crisp. Colors are perfect and it gets quite bright for use outside. Its not oled but I don't know if I'd notice a difference. The 13” screen is just the right size, not too big or small. The only downside is it has no antiglare coating, so it does reflect everything. I may end up getting a matte screen protector for it, so easy fix. With this tablet using an arm processor, most things are good, however I have had some problems getting a couple games I like to play working. I did think windows was integrating android apps, I guess I have to do some research on fixes for that but with so many things being web based it hopefully will be easy. Or a future update will solve the problem. I really recommend getting the keyboard cover or a Bluetooth keyboard to pair with the surface if you do a lot of typing. That and the track pad give you more of a laptop experience while keeping the size and weight down. If you're familiar with the Surface, it still has the built in kick stand. It continues to be a solid and super useful feature. Its such a simple but brilliant idea! However you use it, this Surface Pro is a great tool to have.