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Customer reviews

Rating 4.6 out of 5 stars with 1345 reviews

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  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,345 reviews
  • Rated 5 out of 5 stars

    Aidan West Supervisor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aidan West did an amazing job assisting me in my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best surface pro i have ever used. I wish it was slightly bigger

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful display, software needs work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED version has a weird grainy look to the screen. I cannot get any real design work done on this awful display. Tried using this for software development. Once again I am left feeling like Windows on Arm is an afterthought. Microsoft’s own C# packages failed to install the proper Arm packages and it took me hours to get my development environment working properly. The GPU support is non existent and running x86 apps in Prism is incredibly slow.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Oro 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the new Surface Pro with AI - I'll let you know.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Microsoft Surface pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works fine for me, and I would recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good choice for college

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choice for daughter starting college this year. Met all the school recommendations

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Surface pro 11 is it worthy to buy?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heating issue exist,touchscreen not that fast.Seperate keypad option however it becomes bulky altogether.Charging time and backup time is not as reported.Alao price is higher comparable previous surface pro

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it best computer for my new collage students.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Windows is weird

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows is still very unfriendly, kinda how it was in the 1990s. The hardware is solid, though.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Lost Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for me but my wife has taken it over ever since I brought it home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Computer should not be build a bear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came in the office this should we leave for a computer not a build a bear nothing came with the computer so I had to still buy everything separately which cost even more money and still didn’t get a mouse at work because store manager gave me the wrong information

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Accounting Mgr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 out of 5 because it cannot connect to our printer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard separate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like that the keyboard was separate and had to open a part in the back to have it stayed standing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beware of external Keyboard Microsoft Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is ok, but connection with the keyboard is sketchy. Was told this is happening with others users.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Driver for hardware not available

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No easy laptop. Not all drivers available for hardware

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience- don’t order online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a terrible experience. I received the wrong item, and Best Buy refused to accept the return, claiming it wasn’t the correct product—even after I provided proof. I escalated the issue to the Best Buy escalation team, but I still haven’t received a refund. I no longer trust Best Buy’s online service.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for College Student

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for college student. Recipient is very happy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beautiful, but no keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does NOT come with a keyboard! It was unclear to me, So if you're typing a lot, you may want to buy another model. Color is gorgeous, though

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Poor Compatibility. Worse Than Other Options.

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    Best Buy Employee
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatibility issues everywhere. Switched to a laptop with an AMD AI 370HX and it gets better battery life than this on its iGPU. Microsoft needs to refine their translation layer an not leave features like AVX emulation missing at launch of a new architecture.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi Sean, Snapdragon X Elite & X Plus platforms are engineered for outstanding performance and efficiency, promising all-day battery life. If you’re not seeing this, please review your power settings and manage background applications, as these factors can significantly affect battery longevity. snapdragon

  • Rated 2 out of 5 stars

    Disappointing for this day and age

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows on ARM has been nothing short of a buggy nightmare. Having to restart the PC insanely frequently just to stop background processes, or lag is very annoying. Despite having 16gb of ram, it is very hard to run any games outside of ones you can run on your phone. Copilot and essential business applications are locked behind a Microsoft 365 subscription… AFTER you’ve bought your $1,700 laptop.

    No, I would not recommend this to a friend