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Customer Ratings & Reviews

Your price for this item is $1,099.99
The comparable value price is $1,349.99

Customer reviews

Rating 4.7 out of 5 stars with 343 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 343 reviews
  • Rated 5 out of 5 stars

    George

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting set up. Should be ready for the new year. Long-time SURFACE owner...looking forward to this updaated version. s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my product as well as the service picking it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD PRICE AND FUNCTIONS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for and I caught on Best Buy's daily sale and saved $400 off the regular price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device that does everything we need it to do in a very convenient package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can never go wrong with a Surface!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second time a Microsoft Surface. I love the ease of use and portability. It's definitely feels heavier than it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the flexibility of having both a touch screen and the use of a keyboard when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is easy to install, come with instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d choose this computer every-time. It def Exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface, great laptop and tablet with lots of power, good graphics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the new Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Surface Pro thus far but I cannot grade on durability just yet since it literally has been out less than 6 months. Time will tell on this aspect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this item when it was on special and was truly worth it. Amazing for school and work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace a Surface Pro 9 and to be honest there is hardly any difference, certainly not faster as promised,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and knowledgeable employees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my surface pro. Couldn’t be happier. Thank you Best Buy !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow and really annoying to use

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a Mac to this and wish I never did. The tablet + keyboard feature makes it really hard to carry the open computer around. The keyboard doesn't work well and the screen doesn't always recognize when it's attached. I though the tablet part was going to be much more useful then it ended up being. The screen gets warm quickly and is just not user friendly in my opinion. I also have to restart it like everyday because it doesn't connect to the wifi when I turn it on. It's also veryyyyy slow for a new computer. Overall, do not recommend buying this!

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi Margherita, laptops can get warm during heavy use, but if your device is frequently running hot, consider adjusting to a more efficient power mode and make sure it has proper airflow and ventilation. snapdragon

  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent offer by Best Buy as a bundle with key board device requirements

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use to the new computer. Seems easy to use so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro Device + Keyboard bundle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface pro and most likely won't be my last.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only a suggestion.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, only one remark, must to have a Chanel for techical remote support in other country, like Brazil for example...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great equipment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to my son, he absolutely loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Skip it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took over an hour to start up. Brought it back the next day for an iPad that took 5 minutes to set up. Doesn’t feel like a smooth display. Just get a laptop or an Apple. If you plan to keep this device, beware that battery replacements are way more expensive than necessary ($300-500). That’s why I stuck with iPad which costs less than $200 for a battery replacement and comes with longer battery life and a smoother display. This seems heavy and bulky. The screen feels cheap.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Hi Leon, our Snapdragon X Series processors are built to provide game-changing performance while maintaining incredible efficiency, allowing for all-day battery life. If your battery life isn’t meeting expectations, consider adjusting your power settings and display brightness, as these can significantly impact battery performance. Additionally, restarting your PC and ensuring you have the latest updates installed can also help optimize battery life. snapdragon