Customer Ratings & Reviews

love the device. the sales assocaite was also 5* he knew his stuff

Good product to use and got immediate response for pickup

Ordered surface on 12/12/25 and it is now 12/31/25 and still have not received it . It was supposed to have arrived 12/19/25. Have talked to an 800# twice , chatted with a person and talked to a store manager and NO ONE can tell me where it is or when it will be here. There are no updates or follow ups from anyone. Worst customer service ever. Website states My credit card will not be charged until “delayed items” are shipped. My card was charged on 12/12/25 and still no product. I should automatically get the $400 discount. Not a gift card cause I probably will not shop Best Buy again.

I've used Surface products for the last 10 years. This one is definitely better than the last.

My son is happy with it so I am happy and he is using it lot

Great Sales and Geek Support services were provided.

Excellent laptop! Checks all the boxes, I use this primarily as a work laptop but also at home. Excellent battery vs performance. As long as you aren’t going to use this for extreme gaming it doesn’t get better than this.

KC- So far buying and using the laptop have been great. Up to now I love it and would recommend this product to my friends.

Really great service and love the item. This was the first time buying something like this from them and been very satisfied.

It's heavy! The detachable keyboard doesn't weigh much but the unit itself is much heavier than my original Surface Pro. This is my travel computer as my desktop is linked to it through OneDrive. It is beautiful and easy to use though.

I am a fan of the Surface Pro, no complaints there. Copilot is awsome! Works well with Yamaha Keyboard also. I would have given 5 stars except for the fact that the keyboard and pen were not included in price. Microsoft has a history of overpricing there products and services.

Absolutely love this purchase. Great team and service. Thank you

Great product overall, but had to warranty it because the speaker mesh started coming out

Excellent computer for the All-in-one person. Perfect for a tablet and computer.

I love this little tablet, even playing the call of duty bop6, love zombies. Downside, need to buy extra accessories to plug in extra monitors, wired mouses, etc

I love my new Surface Pro. My Geek Squad associate, Palmer is amazing. I’ll always ask specifically for him when I use the Geek Squad.

Very happy with this item. Still learning windows 11.

Whished keyboard was included in pirchase or as a bundle.

Purchase experience was great. Found the model on the app and picked in at store within an hour. Surface laptop is great too! All the functionality of a PC and also the convenience of a tablet

I have owned 3 different Surfaces and this one is amazing! I love the copilot feature and overall quality of it. I would definitely buy it again!