Customer Ratings & Reviews

Great product! Faster than my old surface pro that is quite old.

Love the OLED screen and seems much faster. Remember it's an ARM CPU

Best quality of Microsoft love the touchscreen scratched proof

It is powerful product, and great color and great style

Great product and customer service! Best Buy is the best!

So far very happy with my purchase. It’s getting the job done with submitting my assignments.

This was supposed to be an extra business laptop, I was just disappointed with the quality of the keyboard and weight of the stylus.

Goood, i liket, epecialy color black, yes i liket is goood

My rating is not for the tablet, which is a great tool, but for the service I received from Best Buy. I've been a customer for several decades and my house is full of many items I've purchased there (Mutiple laptops, big screen TVs, two tablets, smart watches, GoPro, phones, Irobot, etc). After getting my SurfacePro, I was able to set up everything but the link to my ISP's email. After multiple attempts, I called Geek Squard for help (I have been a My Best Buy Total subscriber). After an hour with the first Squad member, I was told she couldn't help me because her computer was down. The next day, I called again and the person I was connected to kind of helped, but not everything nor all my subfolders in Outlook downloaded. I was told it would take 24-48 hours for them to appear. The next day not only didn't the folders show up, but again nothing would appear when I tried to open Outlook. Thinking an appointment in person might work out better, I set an appointment at my local Best Buy. After 30 minutes of working with the Squad member, she took the tablet back to a technician. After another 15 minutes she returned to me saying there was nothing they could do for me. Her explanation was that they have always had a problem with my ISP! After indicating that was unacceptable, that I had two laptops, two smart phones, and an earlier tablet that could all access my email, I was met with a shrug and her repeating that there was nothing they could do beyond giving me the phone number for the ISP's tech support. She offered to get a manager which I accepted. He arrived and I explained what I had been through already and all I wanted was help to access my emails on my new tablet. His response was that they have always had trouble with my ISP and there was nothing they could (would) do to help me. After I again expressed that I didn't just spend nearly $2,000 for the new tablet and not be able to access my emails, that remained unacceptable. From that point forward, all he would say is that they could give me a refund "now or later". After he refused to help any further and just kept repeating the same "refund now or later" line, I was so disappointed and frustrated I gathered my purchases and left. I wasn't ready to give up on my new tablet but knew that Best Buy wasn't going to help me. This isn't the first time this store has sold me something they later claimed to have known wasn't going to work. A few years ago it was a router for this same ISP. After having to pay for a Squad member visit to my home, only to have him tell me it wouldn't work with my provider, I had to return the router. Last year I purchased a GoPro and significant accessories only to learn later that it wouldn't work with my laptop, necessitating the need to purchase a new laptop. And now this tablet. Why keep selling things to people from my region when they know, or believe that those things are not going to work? And as an FYI, after about three hours of time with three different Geek Squad reps, plus two hours of travel time to and from the store, and an hour with tech support from my ISP, and then another 90 minutes with Microsoft tech support, I finally have my emails on my new tablet. It could be done! Best Buy, you have been a huge disappointment and lost this long-time customer.

It’s a very good laptop/tablet but because it’s so new and advanced there’s a few kinks that needs to be fixed

My wife has had a Surface for a long time. She just updated to a new one. She loves them.

Great product but slightly overpriced compared to apple products

Windows is still very unfriendly, kinda how it was in the 1990s. The hardware is solid, though.

good product very quite you need a key board for productivity

This is by far the best tablet and computer combined system.. "tabcom" best yet from Microsoft...

Great replacement for my order Surface Pro. I can even use my Surface Pro signature keyboard with it.

Excellent tablet!! I love it!! The screen is outstanding!

Amazing product for my son in college. Notetaking made simple and organized

Excellent products, arrived as expected. No problems or issues at all.

It was great experience for me; I am enjoying to be Best Buy customer