Customer Ratings & Reviews

Installed ring light outside of home. Quick and seamless

This is a very good user friendly and safe home security system for the price.

I purchased this service thinking the installer would conceal the wiring for the cameras through the walls. When he arrived he said he doesn't do that and I would have to hire a technician to come out and install outlets by each outdoor camera and then he could come back and plug them in. Why would I need someone to come and plug in the cameras at that point? I returned the service.

Great customer service very happy with my cameras. Will definitely shop online again.Thanks best buy!

Excellent team of installers, profesional and very knowledgeable

Ed- has excellent customer service. Knowledge based on 10 years of experience and it showed! Service of installation of the outside security camera went fast and done so well. Thank you Best Buy!!!!!

I am very happy with the swann wired security cameras that we have. Very clear recordings. I definitely would recommend them to people and I have already .

Our totaltech team installed the Swann System when they did the installation of the doorbell. Once again Teddy and Braxton have proven to be the go to guys. They were patient and respectful with all our questions. We are very technically challenged.

The tech spent most of the day in a very hot attic installing these cameras and did an excellent job. The cameras have a clear picture and function as advertised.

Issom B. at the Merrillville, IN location was so very helpful! I would go further to say one of the best technicians I have encountered. He was patient, knowledgeable and explained everything to me. The cameras were installed in a quick manner.

The young man that installed the cameras did a good job.

They over charge for an install service, that when they arrived after being late. Then an unfinished looking lousy job.

cant see the cameras when i leave the home and that is why i wanted them installed.

The agent did a wonderful job installing 6 cameras and a doorbell camera for our home. He was very patient and helpful with ensuring the cameras covered the necessary field of view that I wanted, as well as showed me how to set up the app on my phone and Apple TV.

I love this! lets me know who and what is going on outside my home even...a little delayed at times..

My install was never completed. The DVR was not installed. Please give me my money back

They are up and working. I wish the recorded days were longer than 10 days.

I waited 3 weeks for them to install my cameras. The day before the guy was supposed to come out, he called and said my roof was too tall (15) feet and he would be unable to complete the work. Im ok with that if someone told me that 3 weeks prior. If the associate would have read the notes earlier, he would have known. I lost time from work due to taking off in anticipation of the install. Would not recommend these guys. If they miss small details such as reading a note, what else may get missed.

I just want express how thoroughly impressed I am with Best Buy service for camera installation in home. Your employees were all very courteous, knowledgeable and professional. Greg and Tyler are not just great tech guys but they are fantastic people as well. Sincerely, Paul

Best Buy has arranged 2 appointments to get this done and neither has been successful. Coming a third time on 11/21 so lets see how that goes