Customer Ratings & Reviews

They don't know the work The installation is very poor within one month no camera is workin

ZERO Actually this one purchase convinced me to cancel my membership The worst interaction with any store the contractor called me 10 minutes to expiration of appointment to ask me if I could change the date when i said NO he said they dont do wired installation I did not put any star The guy who helped when i came to get my money back was exceedingly helpful and pleasant but I will not come to BEST BUYS anymore and have told family memebers some were aware I was waiting for the Install i DONT WANT YOUR POINTS KEEP THAT CRAP

The agent was very honest with us - we had booked the install only to find out the camera we bought will not work. I appreciate the tech's honesty and willingness to reschedule at no charge, once we bought the correct camera

The crew that services my account in regards to installation are superb. They are expeditious, thoughtful, professional and have never left my home without completing their tasks. I look forward to welcoming them again in the future.

I was able to get a weekend appointment which was handled by a contractor. The contractor was very friendly and helpful. She made sure I was able to use and all the functions of the system after installing it and before she left. This was great since I'm only off on weekends and I didn't have to miss a day of work.

No no no. Bad experience. The Geek Squad didn't even try to install the system I had purchased. It's easier to install a wireless system and that is why they brought one along. I had to find another company to install my Swann 4K system.

The Geek Squad was really great! They were very responsible with everything. On time with the appointment!

The agents installed my cameras and hooked everything up to all the monitors. They made sure we knew how to work everything.

Worst experience ever They didn’t want to do my install how I wanted it done they never suggested anything this has been the worst experience ever

Very bad experience with the third party company. Best Buy sends 3rd party company to install the cameras who does know how to install the cameras. Damaged my property. Came late every time.

4 camaras and dvr they were fast on the install and we enjoy the experience

Excellent job by the installation team - my security cameras are perfectly placed and the quality of the video from each is spot on. Mike Beard is the best

I purchased some cameras Night Owl which I like but never got the install. I was told the the geek squad does not install unless cameras are wireless. not sure if I ever even got reimbursed for that.

He did A great job and was very helpful and fast.would definitely use them again.

I like the work that geek squad does. Cameras has very good quality. Excellent night vision. I’m always satisfied with the work they offer

The 3rd party contractors are horrible and don’t have the proper credentials. The cameras didn’t work due to the lack of skill from the vendor.

The installers never showed up. No phone call. Called Derrick 3 times. No call back. Requesting a full refund. Cancel order.

Chris, Matt and their boss Michael Dammann are the best of the best They were polite, on time, very knowledgeable, and cleaned up after their job. We were very pleased with these guys

Excellent and prompt service. Tech John arrived at 8am sharp, installed the 8 camera system within 4hrs. He was attentive and answered all of my questions about the install, camera placement and DVR setup

at first everything looked ok. Within time my internet was not working properly when I called the cable company regarding my internet he notice that the cable was cut and taped. How did it happened? The only thing was that the guy who installed the cameras cut the cable for the internet and never notified me on he had done! Why do I know it was the installer cause he was working in the area where the internet cable is located and we never had issues with the internet .