Customers are enthusiastic about the knowledge and ease of use provided during the Add-On DVR or POE Camera Install with Wire Concealment: 1 Camera service, and they feel that the security system is the best. However, many customers have expressed dissatisfaction with the installation quality. Some customers have also reported issues with the DVR and a lack of communication.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 680 reviews
Rated 1 out of 5 stars
Haven’t refunded me for more than a month
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They couldn’t install and i still haven’t gotten a refund and been calling and calling until I got tired and let my bank dispute the claim. They only returned 250 of 757 dollars
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's been so frustrating dealing with you guys. 2 of my camera are not working properly, I called numerous times and scheduled appointments, no one ever showed up or called.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought them because they were on sale and I wanted something I can have on all day and look at so I had them come and install but they wouldn’t install because my hoMe was a 2 story had to return
This reviewer received promo considerations or sweepstakes entry for writing a review.
Although we asked several times if we had bought everything we needed and the employees kept insisting “Everything you need is in the box”. When the tech got there, after waiting 2 weeks for the soonest appointment, he advised that we were supposed to have an electrician extend outlets.
Thank you for this feedback. Camera systems are becoming increasingly popular, and although in many cases, the required parts to operate the device may be included, that does not mean every home is readily prepared for installation. Asking those discovery questions when working with Clients during the purchase is important to ensure the installation runs smoothly, and I am sorry that did not seem to have occurred during your visit. If you need to schedule another appointment, please call 1-800-433-5778.
Rated 5 out of 5 stars
Swann Security Cameras are User friendly.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is security system is meeting all of our daily concerns.
Great Performance !