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Customer Ratings & Reviews

$138.99

Customer reviews

Rating 4.6 out of 5 stars with 1985 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the product's excellent overall performance, speed, and reliable connectivity, noting its strong signal strength. They also appreciate its acceptable range and improved area coverage throughout the house. However, some customers have experienced severe compatibility issues. Additionally, the 5G performance is noted to not work as well due to short distances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,985 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won't be disappointed. I work from home so internet speed is absolutely paramount to my job. This modem/router continuously performs at or better than my Xfinity plan speed (200MBPS). Every speed test is stellar.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    THE WORST ROUTER EVER

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the worst router ever! Sorry this will be long. I read all the good reviews and went with this router! I didn’t know much about having my own router and didn’t really know much of what to look for in specs or anything like that. I went with this after reading the reviews and thinking that it would be good… I was wrong. Almost immediately my internet went out several times in a day. When I connected my tv to it and checked my phone the tv would disconnect from internet, don’t try to play the game and have it running on a smart tv that’s connected to internet at the same time… or else it would go out. I thought it was spectrum. As the technician came out and checked he said everything was all good, for about an hour after he left it was. Then it went out again, at that point I thought it was spectrum, I called them and they told me it was my router. I refused to believe a router I paid $150 for would be this big of an issue. But I conceded and bought a nighthawk, turns out it was this router as I’ve had the nighthawk for a month and have not had any trouble. This one will only work if you have one device connected at a time and don’t do anything else on any other device. It will not work if you watch a show and get sidetracked on your phone or anything like that. I would be on my phone and my Wi-Fi would go out and since I don’t have good service in my house I relied heavily on my Wi-Fi, terrible product taht I would never recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    I like that the modem and router are one unit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to use with Infinity though for the second TV in another room is harder to get it to power on the wireless box. I suspect it's more an Infinity defect than the motorola device. It really does keep my computer well connected for zoom meetings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up. Once my iPad was connected I was like having a new iPad. And best of all my ring doorbell is now fully functioning. Great investment, wish I had done it sooner. Have WOW internet, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Well and Reboots Quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy to set up. When turned off, it reboots fully quite quickly, at least as compared to my previous modem/router, which was a Netgear device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A solid product!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 5th such exact product I've purchased for my friends and relatives over the past few years. It's solid with great features such as dual band WIFI, modem and router in one piece.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Modem for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my eight year old Motorola Surfboard Router. It was easy to set up and it was a great improvement. Everything is faster and it's averaging well over 200 Mbps wired.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Wish I would have bought this sooner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having so much trouble with my rented router through my provider so I decided to try and buy a router and I wish I would have done it months ago, A huge difference in speed and consistent connectivity.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Modem/Router for basic TV and PC Viewing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this router/modem for a week. Provides substantial power for all my needs. Only con is that it has to be re-booted occasionally; otherwise, I am very satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Never have to reset this modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace Xfinity rented modem, which I continually had to reset one to three times daily. In the six weeks that I have owned this Motorola, not once!

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Great Router/Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Router with Modem. I can pick up wi-fi signals better in my house. I keep this in the basement but can get a decent signal in furthest spots in my house. Great signal when closer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Need a router/modem?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it had to purchased due to the fact a lightning storm "fried" our other one! We are happy with the purchase and all is functioning well now!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Tower from Best Buy and then I call Motorola. I got help from their help desk to set up the router with little help and I have had great service from the router and no problems from the router.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dual band. Works well with Xfinity internet. Bought it because I finally realized owning one is better than paying fees for the router to my service provider. Price for this reached break-even in a year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem in December of 2018 to replace the rented modem from Xfinity and to save on the $13/month rental fee. So far, so good! I haven't had any issues with it. The transition from the rental modem to my own modem was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Reliable and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this device in use for just over 5 months. Really easy set up, minimal maintenance, excellent signal strength. Have not experienced any dropped signals despite high demand for multiple wireless devices on my home network. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem for Multiple Wireless Users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying a couple other (unsuccessful) modems, I ended up with this modem. You can have up to 10 different wireless users using it, at the same time, without losing internet quality and speed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range

    Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just OK nothing special, was one or two models better than the unit I replaced. Unit operates fine, purchased unit to fit on book shelf and reach other areas of residence, better range.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good! up to 600mpbs! good price! no issues so far. runs 5g and it has all the info with logins and passwords on a label under the modem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only difficulty with this product was getting the internet company to share information to get it connected without problem. The modem router works fine.

    I would recommend this to a friend