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Customer Ratings & Reviews

$138.99

Customer reviews

Rating 4.6 out of 5 stars with 1985 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the product's excellent overall performance, speed, and reliable connectivity, noting its strong signal strength. They also appreciate its acceptable range and improved area coverage throughout the house. However, some customers have experienced severe compatibility issues. Additionally, the 5G performance is noted to not work as well due to short distances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,985 reviews
  • Pros mentioned:
    Connectivity, Overall performance, Speed

    Rated 5 out of 5 stars

    Outstanding Cable Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of trouble with an 18 month old Arris so I went Motorola. Best move ever. Great coverage/speed, no drops, & outstanding performance.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 4 out of 5 stars

    Great range

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great range, fast speed. Better than the router they send you for internet and no monthly fee. No brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 4 out of 5 stars

    Simple and Affordable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good! No disconnecting from WiFi! I personally buy Modem and Router seperate! But got this for my sister and works good! Good price for a good brand!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Range

    Rated 5 out of 5 stars

    Super easy to set up , great wifi speed and range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm usually a linksys guy but have read so much about new Motorola products that I thought I'd give the Motorola - Wireless-ac1900 Dual-band Wi-fi Router . I's been a month and I've had no problems. Super easy to set up , great wifi speed and range. I have a laptop and a desktop wired directly, plus 2 Amazon Dot's running and I have no degradation in speed or connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance, Speed

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a replacement for my Comcast modem, I decided to get this modem. I notice a significant improvement in speed, connectivity and performance when compared to my Comcast modem. So far, I have connected multiple devices without any issues and it works great. You should consider purchasing a modem rather than renting one. In the long run, you'll save money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Bang for Your Buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to increase my internet speed after my old router/modem couldn't keep up. I went from a download speed of 5 to over three digits. I like that I can use one band for TV and phone and the second one for laptop and computer to cut down on competing devices slowing it down. Great buy.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi user509282, Thank you for your feedback! We’re glad to hear the upgrade made such a big difference in your internet speeds and that the dual-band feature is helping manage your devices effectively. We appreciate your support. -Carlos MotorolaMobility

  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    The absolute best modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read product reviews for this modem before I purchased it. Since it was a little bit priceier than others I wanted to be somewhat sure it was worth it. I couldn’t be happier with this purchase. I had problems with the cable company’s modem not reaching the entire house. Not a problem with this modem. Covers entire house with a strong signal. I’t doesn’t seem to be pricey now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY EASY INSTALLATION

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is the easiest to install! I am not tech savvy, that said, the directions included with the product could not have been easier! From the time I removed it from the box to working was perhaps 10 minutes. I had a Motorola product that was still working well after 8+ years- but with the times, I purchased a newer model- I hope it works as well. I am very happy with my purchase. I previously purchased a Netgear product for more money- was not impressed. Customer service is NOT based in the USA- I had to call and try to understand the representative with roosters crowing in the background. (Which is why that product was returned.) Motorola’s customer service is in the USA, another reason I purchased this product. I have not needed customer service but if I did, that was important to me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Budget friendly model and router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and affordable for dual band up to 300 mbps speed

    I would recommend this to a friend
  • Pros mentioned:
    Range, Signal strength

    Rated 4 out of 5 stars

    Great range and signal strength router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range and signal strength router that covers every floor and corner of most houses.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Decision - Totally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was renting the box from Xfinity. First let me say $14. a month adds up quickly. $168 in one year just to rent the equipment that you never own. Getting rid of that expense was a no brainer. With Xfinity's box I noticed a problem with 2.4 G vs 5G. Some items don't work with Xfinity 5G but the Motorola modem works well with both and chooses which network is needed automatically which took the guesswork out of it. I was able to connect those devices with no problem. My biggest concern was I worried if I would lose download/upload speeds. I did NOT!! I find that this modem works better than the Xfinity one did. Overall it was a great decision very easy to install, a quick call to Xfinity and I have been up and running with no problem. I've had it almost a month and I love it. If you are tired of wasting money renting, this is your answer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    No more modem charges!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great with my Xfinity internet and I was up and running in minutes. I only have had for a couple weeks but it is fast and works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 4 out of 5 stars

    good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noticeably faster speeds! This item was extremely easy to setup and activate. All you need to do is insert the cables provided, tighten the coaxial cord, and call your internet service provider. I've gone through a few different modems/routers, and this was by far the easiest to install. You can go to the domain and customize name/password for the connection. There is also the 5G WiFi signal, for compatible devices. All devices connected, and have had no issues with dropping signal. The price is great compared to similar modem+WiFi router combos

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance, Speed

    Rated 5 out of 5 stars

    Good upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say we have “medium” speed internet from Spectrum/Charter, and this has been a great upgrade to the separate modem and router that they provide. Connection throughout our house has been stronger, faster, and more reliable since installing this Motorola unit. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Wonderful Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a tough choice with all the different options but proud of my choice. Works very well, fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range

    Rated 5 out of 5 stars

    Works well. Good wifi range.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had some issues with some of his pc games lagging ( we have a 600 mbps plan ) so after so many months we figured it was the Router/Modem. I went to replace with an Arris Modem that gave us nothing but problems. Out of frustration I hooked this modem back up and had our provider do a remote reset. It works great again. It does have 4 ports but I bought a Netgear ethernet switch and it works perfect with this Motorola. The wifi has good range also for our 2900 sq ft 2 story. We have this in the upstairs and it does a good job of blanketing our home in wifi. I did have one go bad during the 2 year warranty period and Motorola was excellent at getting us a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Still works great!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this router for a couple years and still works great! No complaints. Perfect purchase for me and so glad I got it. Wish I purchased it sooner, but this particular model may not have been available at the time. Completely happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good..i have alot of devices connected to it and never had a problem with the speed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range

    Rated 5 out of 5 stars

    This thing works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as the reviews stated. This thing has quite the range and hasn’t fumbled kn anything yet!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Range, Speed

    Rated 5 out of 5 stars

    Modem Router Works Like a Charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. Xfinity rep assisted me over the phone. It’s small enough to fit in a small shelf space yet very powerful. I have increased range and speed with all my devices. I am saving $15/month on my bill. No more renting.

    I would recommend this to a friend