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Customer Ratings & Reviews

$138.99

Customer reviews

Rating 4.6 out of 5 stars with 1985 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the product's excellent overall performance, speed, and reliable connectivity, noting its strong signal strength. They also appreciate its acceptable range and improved area coverage throughout the house. However, some customers have experienced severe compatibility issues. Additionally, the 5G performance is noted to not work as well due to short distances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 1,985 reviews
  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a satellite With modem this was not the correct item for what we needed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The signal is not the best. The signal is constantly having problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good but seems to not work with my plaster walls well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in the slower buffer with this product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range is not the best for a two story house but more for an two bedroom apartment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    no summary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this unit has started to drop off line (stays off about 3-5 seconds then comes back on line ) for the last week or so. I hope I can get best buy to replace this unit. I have tried to call best buy but no one answers the phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cant review product wasn’t what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for my needs, customer service was great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent enough not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is ok honestly can not tell the difference from the lower model we had.

    No, I would not recommend this to a friend
  • Cons mentioned:
    5g performance

    Rated 1 out of 5 stars

    5G not working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 months of use, the 5G stopped working. Already tried everything, but I am not able to navigate using 5G. I regret buying this device instead of using the one provided by the carrier.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    We just go fustrated

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how to rate this one. We were unable to get it connected and we purchased it because it said it was easy to set up. It may have just been us. we returned it so I am not going to say anything negitive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works okay for the most part.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every now and then I have to reset it to work again. It goes in and out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure if its my spectrum service however still glitchy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Internet Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not as fast as I thought it would be internet

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Spotty signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device will occasionally drop the network for no reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a very good modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace the modem i rented from Xfinity in order to save some money. I had 600 mbps internet connection but could never get more them 25-30 mnps speed through the modem. Returned it and got a Netgear modem and it worked much better. I was not happy with the performance of this Motorola modem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    We weren't happy with this unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was inconsistent for our needs. Our smart lock didn't connect and our Alexa had trouble at times. We returned it earlier this week because we bought a different unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Streaming is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to set up and start up streaming

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds over 100 mbs will require a different modem

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had to return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router kept on buffering when playing 1440p and 1080p video on youtube. Network speeds were read at 150+ mbps. Returned item - only gave 2 stars because it was easy to set up.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk for the most part. Had to port forward half of my games even on consoles. The tech from motorola says hes aware of the inability to connect to multiple servers with this router..

    No, I would not recommend this to a friend