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Customer Ratings & Reviews

$138.99

Customer reviews

Rating 4.6 out of 5 stars with 1985 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the product's excellent overall performance, speed, and reliable connectivity, noting its strong signal strength. They also appreciate its acceptable range and improved area coverage throughout the house. However, some customers have experienced severe compatibility issues. Additionally, the 5G performance is noted to not work as well due to short distances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 1,985 reviews
  • Cons mentioned:
    5g performance

    Rated 1 out of 5 stars

    Lasted 3 days...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 3 days......then no 5G.,....................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best combo modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem/router combo, But the speed was slow. My internet lagged, I don't recommend this modem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great WIFI!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WIFI signal, but it kept dropping my online streaming programing like I was taking commercial breaks!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    WiFi is weak

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi capability of this modem is very poor. Very weak signal

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible purchase wirelesa signal is weak. Worka whwn it wants to

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooooooooooooooooooooooooooooooooooooooooooooooooood

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses connection a lot with Comcast. Connection when WFH goes down each day.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ordering, delivery great, but wouldn't turn on!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product would not turn on out of the box and had to be returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product dumped on me by best buy likely in collusion with both Comcast and Motorola since comcast is going to docsis 3.1 very soon. So why not help Motorola dump their stuff with the help of best buy?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Modem Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just for two weeks, Than stoped to work and no more internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with this router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this router, frequent Wi-Fi interruptions and disconnections, low speed. Wait for one more day and if no improvement, will return it. Worst Customer support ever I had to del with, rude, not explaining simple basic things.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a TINY apt. The router is in a bedroom not far from the bathroom. I can't get internet in the bathroom!!! My devices disconnect from the router sometimes. I have never experienced this with my last router. I'm really disappointed in this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VERY disappointed in this unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took forever to get working with Comcast. Then the wireless was less effective than my older 5 year old wireless modem. Bottom line, if you want to use this for anything larger than a dorm room the wireless sucks!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router would reset itself 2 or 3 times an hour. Worked with both Motorola support and Comcast support to troubleshoot the issue but remained unresolved. Returned and purchased a different product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to have given a 0 star rating. It cost $169.00 plus tax and lasted three weeks before it quit working. It deserves a 0 star rating. Dont buy this junk. You only have 15 days to return ieven if it completely quits on you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work anymore.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked ok at first. Now after 5 months it will not stay on or connected! I will not be buying this brand again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Modem Router I have ever used

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst modem router I have ever used! Keep losing connections whenever there are more than 6-7 devices connected. Please go for Netgear or any other better brands.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    function problem in 5G HZ

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won't recommend this modem, initially, it works fine but the 5g function always has some problem to connect to the internet, I suspect it is not quite compatible with XFINITY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Much Money For Little Speed

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box advertises up to 300Mbps. Wireless is between 12mbps and 50mbps. Not worth it unless those speeds for $150 sound good to you. We returned ours.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bad experience with this product either this specific item is faulted or so. But I am requesting for replacement. It keep disconnecting and reconnecting

    No, I would not recommend this to a friend