Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1982 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Dual-Band AC1900 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its overall performance, ease of setup, and impressive speed capabilities. Users appreciate its reliable connectivity and strong signal strength, ensuring a seamless online experience. The router's extended range and excellent coverage throughout the house further contribute to its positive reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 1,982 reviews
  • Rated 2 out of 5 stars

    It’s was great for 2 days

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked really great first 2 days and after that it started to drop WiFi couple of times a day and after a week or so it stopped working.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    If this router has a name it would be Joe Biden...

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firewall has nothing for logs to tell you what is going on. There is a bug in the firmware that blocks some traffic even when the firewall is turned off. EXTREEMLY limited device even for the low price. It provides very little in other features and the operation of it is clumsy at best. If this router has a name it would be Joe Biden... worthless.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hope it works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told by the store this wasn’t the correct product for our home. Geek squad sold is this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    home wifi

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not what i need for the purpose i needed for. returning it for something different

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow speeds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home. I had intermittent problems with my work voip phone. The internet speeds were slow than expected and not all devices were able to connect. Don’t buy if you are anywhere near technically advanced. I purchased the arris and noticed the difference instantly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It stop working 2 days later

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days after activating whit Xfinity I started experiencing disconnection and slow speeds switch to netgear and all problems stopped

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually, you get what you pay for. Better spend more money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Drops internet !

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up.. but it keeps loosing the internet... very frustrating!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Is slower than my Xfinity box

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that it is slower than my Xfinity router and WiFi does not reach the same areas as Xfinity.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Lie

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says compatible with comcast but is not at all do not buy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't have an App to control wifi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn't have an app, makes it difficult to control /limit access

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work so I returned it. Did not have a working 5G.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    is not compatible to what it Advertises.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is not compatible with the service provided from Internet providers. It was fraudulently advertise that it was certified to work with spectrum, Cox, Xfinity. Just because it excepts a signal to the modem. The router speed is unacceptably low. I’m looking to exchange this item for another brand that is better reviewed for what I need. Very disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    WIFI router stopped working after 2 weeks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works, but router stopped working after a little over 2 weeks.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    plugged in and connected to internet.wi-fi inop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took this home,connected to internet and noticed the wi-fi cons did not light up,returned

    No, I would not recommend this to a friend
  • Cons mentioned:
    5g performance

    Rated 1 out of 5 stars

    Lasted 3 days...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 3 days......then no 5G.,....................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best combo modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem/router combo, But the speed was slow. My internet lagged, I don't recommend this modem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great WIFI!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WIFI signal, but it kept dropping my online streaming programing like I was taking commercial breaks!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    WiFi is weak

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi capability of this modem is very poor. Very weak signal

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad buy

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible purchase wirelesa signal is weak. Worka whwn it wants to

    No, I would not recommend this to a friend