Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1982 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Dual-Band AC1900 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its overall performance, ease of setup, and impressive speed capabilities. Users appreciate its reliable connectivity and strong signal strength, ensuring a seamless online experience. The router's extended range and excellent coverage throughout the house further contribute to its positive reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 1,982 reviews
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooooooooooooooooooooooooooooooooooooooooooooooooood

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses connection a lot with Comcast. Connection when WFH goes down each day.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ordering, delivery great, but wouldn't turn on!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product would not turn on out of the box and had to be returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Buy

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product dumped on me by best buy likely in collusion with both Comcast and Motorola since comcast is going to docsis 3.1 very soon. So why not help Motorola dump their stuff with the help of best buy?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Modem Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just for two weeks, Than stoped to work and no more internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with this router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this router, frequent Wi-Fi interruptions and disconnections, low speed. Wait for one more day and if no improvement, will return it. Worst Customer support ever I had to del with, rude, not explaining simple basic things.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a TINY apt. The router is in a bedroom not far from the bathroom. I can't get internet in the bathroom!!! My devices disconnect from the router sometimes. I have never experienced this with my last router. I'm really disappointed in this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VERY disappointed in this unit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took forever to get working with Comcast. Then the wireless was less effective than my older 5 year old wireless modem. Bottom line, if you want to use this for anything larger than a dorm room the wireless sucks!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Experience

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router would reset itself 2 or 3 times an hour. Worked with both Motorola support and Comcast support to troubleshoot the issue but remained unresolved. Returned and purchased a different product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work anymore.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked ok at first. Now after 5 months it will not stay on or connected! I will not be buying this brand again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to have given a 0 star rating. It cost $169.00 plus tax and lasted three weeks before it quit working. It deserves a 0 star rating. Dont buy this junk. You only have 15 days to return ieven if it completely quits on you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Modem Router I have ever used

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst modem router I have ever used! Keep losing connections whenever there are more than 6-7 devices connected. Please go for Netgear or any other better brands.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    function problem in 5G HZ

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won't recommend this modem, initially, it works fine but the 5g function always has some problem to connect to the internet, I suspect it is not quite compatible with XFINITY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Much Money For Little Speed

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box advertises up to 300Mbps. Wireless is between 12mbps and 50mbps. Not worth it unless those speeds for $150 sound good to you. We returned ours.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bad experience with this product either this specific item is faulted or so. But I am requesting for replacement. It keep disconnecting and reconnecting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    May not be compatible with business internet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only rated it one star because I had to return it, it is not compatible with business internet accounts with Spectrum.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Waste Your Breath

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month now. Wifi drops every hour and it needs to be reset. Highly NOT recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working as expected

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not working as expected. I have tried to return store unable to take that item back and they said I am not eligible to return this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Nice and Fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my SB6190 and eero (2) mess network routers with this modem/router combination. The speed is better throughout my 2000 sq ft home than my previous setup. Easy installation and setup using a web browser. Both 2.4GHz and 5GHz WiFi networks are fast with excellent range. I'm only using 1 of the router's gigabyte ports to connect to a 5-port gigabyte switch which serves a server, desktop and a printer. Couldn't be happier!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless Modem, worked well first few months and then I g=have been calling Optimum every week

    No, I would not recommend this to a friend