Customer Ratings & Reviews

Had another Motorola, call Comcast, no help from their technician. Honestly I asked for another technician and she got insulted and said she has been doing this for years. So I packed up the modem and returned it to Amazon. I figured I'd give it another try and went to Best Buy and bought this one which was just a little bit more money than the one from Amazon. while I was there I was being told it would cost me $50 to hook it up and 150 if I wanted to connect all my wireless devices. I told them I will take my chances and try it myself. Connected the coax cable and the plug. Also connected an Ethernet plug to the modem and one to my laptop. This enabled me to go on the Motorola. Com page, once I did that my Xfinity page showed up and I logged in with my phone. Then once connected, about 10 min, I used the pW for the modem and proceeded to connect all my devices individually. I wanted to put up this review because everyone else was very confusing to me.

After about 3 hours of changing settings and several phone calls to both my ISP and Motorola help lines I can only say that either my unit was defective out of the box or this doesn't work with Orbitel. Hard to say which, because every person I spoke with said the specs are fine and no one sees any issues anywhere. 1 person I spoke to at Orbitel said he's familiar with this model and knows it should work. The last guy at Motorola dismissed the fact when I said "could I have got a defective unit?" He said not likely and it's my ISP. So here I go 50 mile round trip to exchange this, probably for another brand. Primarily made this review so folks with Orbitel would know it may not work for them. I gave it 3 stars based on thier customer service only.

We always borrowed from Xfinity but we wanted to try and buy one of our own and we have had no trouble at all with this modem. We definitely would recommend it.

The Motorola-Dual-Band router with modem was simply to set up. The cost of purchase outweighs the fee I was paying to use the cable companies. Too bad I hadn’t done this sooner!

Was easy to hook up and activate. Has worked awesome so far and perfect for my use and for Second Life. Sleek modern appearance and very much worth the price.

so far so good received this as a christmas gift to go along wuth a streaming device and this has not let me down since it has 2 speeeds so if one device didnt find the speed i find the other speed listed

I replaced the modem/router the cable company gave me with this. With my previous modem we were getting 8mbps and now that we have this router we are getting 117mbps(our plan is for 100) We are extremely happy with this product. Set up was easy.

Great Router and easy to install! Not to mention, that I purchased it on sale. I would give 5 stars but I live in a studio apt , so range and signal are of course great

Great product. It’s doing its job!!!. I have recommended this to my mother and friends

This is another great product from Motorola. It was easy to install and started right away with a powerful signal .

Works like a champ! Easy to set up and I have been using it for a couple of months now.

after a month working it seams to be a good piece of equipment with no problems to report

The product works well & was a good price. It is a good value.

Item just doesn't reach as far as we though it would. Very good for a small house

Good brand, works well. xxxxxxxxxxxxxxxxxxxxxxxxx

Arrived promptly, in good condition, and works perfectly.

Owned for 4 months. Had to power cycle 3 times because the wifi was out. Speed is great. Today Alexa was on the wifi. But nothing else. Had good luck with Motorola in the past but not this one.

I intentionally bought this modem because of the WiFi boost. I used to have a modem from optimum but always had trouble getting WiFi in the furthest room from the modem. I figured with the WiFi boost, I’d have no issues now but I still have trouble getting WiFi in the one room. I only live in a 1,000 sq ft place, so it’s not like I’m in a huge house. I’m pretty disappointed that I’m really not getting a WiFi boost as advertised.

Very difficult to get in touch with customer support to help set up wi-fi.

Works OK it's just a bit slow adjusting to Internet bandwidth