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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.5 out of 5 stars with 1433 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Moto G Plus (5th Gen) for its affordability, especially during the holiday season. They are also impressed with the camera quality and the excellent battery life. The phone's storage capacity and unlocked status are also well-received. However, some customers have expressed concerns about the lack of NFC, which limits the use of Android Pay, and the speaker volume, which they find inadequate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,433 reviews
  • Rated 3 out of 5 stars

    Okay not all that

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's okay phone hard to group text. Received an error notice and was unable to fix it. Still trying to figure stuff out like the slow motion. Doesn't charge very fast with other charging cords

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 2 out of 5 stars

    Just dont

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is nowhere near as good as even a samsung 5. Its only redeeming factor is 64gig and it holds a memory card. Buy a samsung galaxy.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Gmbjr, we're here to help. Can you tell us more about your concern? Feel free to send us an email to [email protected] sharing more details. We are more than glad to assist. Thanks. -Anne MotorolaMobility

  • Rated 1 out of 5 stars

    NOT compatible with Sprint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite what Best Buy states in their listing for this phone, it will not work on Sprint, which is a bummer because I was looking forward to using this phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi markvs,

      I feel bad that it didn't work. The phone was made unlocked for users to be able to use it with major carriers in the US like Sprint. If it happens that it didn't work, you may return it to have it replaced.

      -Jess MotorolaMobility

  • Cons mentioned:
    Speaker

    Rated 1 out of 5 stars

    Not up to Motorola standards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a very weak speaker, you can barely hear the other person talking. The microphone is located on the back of the phone. So when you place the phone between your ear and shoulder to use your hands for other tasks. The person you speaking with can not hear you. Therefore as a consequence you can not whisper so that others around can't hear your conversation.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Devt, thanks for reaching out. There are actually more than one mic on the device. The mic that is utilized for phone calls is at the bottom. Therefore holding the phone between your shoulder and ear shouldn't be a problem because that mic shouldn't be the one being used. May I ask if how's the quality of the call when you're holding the device? Also, you can test the Mic in device help app. Device Help > Fix > Mic > Test. Feel free to send us an email to [email protected] and let me know how it goes. We are more than glad to assist. Thanks. -Anne MotorolaMobility

  • Rated 3 out of 5 stars

    Solid, basic Android device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m more of an iPhone user but need an android for testing websites and apps that we develop. This does the job at a reasonable price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better phones abound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the G6 out this phone review is pointless. Buy the X4 or G6. I own the G5 and the X4 and the X4 owns the G5 for the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Close to full featured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many top features, very useable. Negatives: no WiFi calling even though it's a brand new model, speaker somewhat weak, still no Android update.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product from Best Buy, their service is always the best. This phone is Worth that cost and simple high end phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good but it is not enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cons: Lost signal very fast and in continue way. I bought it for Uber and Lift, working with my iPad at the same time with AT&T plan. iPad rarely lost signal, but this Moto G5 lost signal often in the middle of my work! oh may! In addition, maps and similar applications have not room to run properly Pros: Price, fast, memory, and last Nougat system. I am loving Android applications

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Forget the 'Phone' and 'Smart' in Smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never write negative reviews, but this one deserves it. I have had this device for about a week and I am terribly disappointed. Call volume levels and call quality are lacking 90% of the time and the volume during calls fluctuates at random no matter if I am using the phone at home or if I am out and about. Camera is 'ok' - nothing to compare to what Lenvo / Motorola stated on paper. It may be the best in it's class, but low light photography is null and void as far as performance is concerned, however outside and during the day the camera takes beautiful shots. Just don't use it indoors or low light. Contacted motorola about phone volume issue and ran diagnostics per their support site beforehand and I was told there was nothing they could test further. I was recommended by Motorola to return the hardware defective handset. After researching the issue online, motorola is known for low call volume issues and in my opinion should no longer be offered as a 'smartphone' it's really not that smart or works well as a phone. Just my two bits.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Camera, but great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great except for the camera shutter speed. It would take great photos but, only if you or the object were still, which usually isnt the case. Its very snappy responsive device, works great for my social media needs! The adroid skin is simple which I like a lot.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had motorolas before and this model was as expected. Nothing new. Fast charge is nice.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi notAGamer,

      Thanks for your interest. We appreciate your feedback and having one of our phones.

      -Jess MotorolaMobility

  • Rated 3 out of 5 stars

    Trouble with Some Areas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot send or reply to multiple texts. I cannot send pictures through a text.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Multiple Serious Problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward to using this phone- having 64 internal gigs of memory at such a low price is a nice bonus. However, the phone had multiple serious issues that forced me to have to return it. I could never get it to Connect to the Bluetooth in my 2008 Jeep's stock head unit (UConnect). I have used about a dozen different phones with the unit since owning the vehicle, yet this one just refused to work with it. It would always pair, but never connect. The worst problem was the constant crashing. It felt like every time I turned around to try to do something with the phone, it was recovering from a crash, and re-initiating. I couldn't believe how frequently this thing had to re-boot. It was truly shell-shocked. Thanks to Best Buy's stellar customer support, I was able to return the product, and choose another device without all of these issues. Thank you Best Buy!!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi reason62,

      This is weird. We usually do some troubleshooting steps to figure out the cause of these concerns. Even resetting the device can help. It won't hurt since it's just a new device and worth a try.

      -Jess MotorolaMobility

  • Rated 2 out of 5 stars

    Poor Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone functionality itself was decent, with some lagging based on its RAM, but the camera....that's a deal breaker. Low light or, more specific, ballet recital, lighting provides abysmal pictures. For a "dual lens" 12MP camera, this does not work well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone larger size but still fits in pocket. Would recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    earlier model better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my previous Moto model was better. fenerally disappointed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product it’s ok really good product very ok ok

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this phone till it broke-down after warranty. As long as it was working great phone. But One day, phone kept booting up. unable to install s/w. finally consulted with a phone shop. Its firmware/hardware issue. Finally gave up & bought a new one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not sure how to work this phone, having problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure how to work this phone, having problems , need help

    No, I would not recommend this to a friend