Customer Ratings & Reviews

The battery doesn't last as long as they say. Closing windows or going back kinda sucks. It was much easier with the old Moto Z Droid. They made something easy, complicated. Apps and other things like the camera open easier when you are not trying to open anything. Not at all happy with this phone

Low volume.Sometimes hardly hear voice or rings from other end even sound slide is at maximum.

first Motorola phone. Having hard time with security, unlocking. Pain when using phone to get back on the screen to disconnect call

Poor quality. Speech recognition is very poor. Sending messages is delayed. Reception is poor. Phone calls are poor quality. It suffered a short drop on the first day and shattered beyond repair. Definitely not a durable product. Cost more to repair than the phone did. Had it less than 24 hours and now it's nothing more than a paperweight.

The phone and the price were good, but I have many dropped calls, which is very inconvenient.

This phone dropped and got cracked. Is there any warranty that could help us out to get a new one?

The phone is ok. To be expected for the model. However the customer service I received was great

This was just a bad purchase. Got this phone mid February 2021 and had issues with this phone once purchased as it would not answer calls if someone was trying to call me. Phone would drop calls in the middle of conversations. This was terrible. Last it could take over a minute or more to connect to the person I was trying to call. Bought this phone from Best Buy as was on sale at 169.99 usual cost was 249.99. Not sure if this was a new phone or refurbish phone. Tried contacting Motorola but is impossible to get pass all the voice recordings to talk to a Live person. Now missed return date of March 3rd as kept thinking could resolve this issue but after two important calls and having two calls dropped today March 29 have given up on this phone.

This version of the Moto doesn't have the back, home and choose the page buttons on the screen. The swipe up or right features are difficult to use. Swiping activates other features (like the assistant) instead of returning to the home page.

It's an okay phone..no backup button and phone freeze at times .

Camera quality very bad. Display is not so good. But with this price it’s worthy

I have not opened the unit purchased and am put off some by a (opened) restock fee of $45.00. The reviews are generally positive but has some flaws with the phone and may not be for me. I will pass on trying it out for what could be a restock fee. It was also purchased near closing time and was not activated. Hopefully my return will go well.

If you are a Verizon customer, don't get the BB Unlocked Moto G Power. The one we got wouldn't allow wifi calls. Earlier reviews had mentioned that there were 2 unlocked firmwares, Verizon, or AT&T compatible. Contacted Verizon, it wasn't compatible. Called Best Buy, they said must visit the store. Went to the store, they seemed unsure about the 2 versions, did some checking said they couldn't provide the Verizon version, suggested return. Since Verizon had found that the phone was using CDMA, which has no support after Jan 2021, new we had to return it, get the more expensive Moto G Power from Verizon.

Didn’t work on The network I got it for and it was supposed to be unlocked

The speaker was bad for me. No one could hear me on the other end. When I I used the speaker phone it made loud sounds and blocked voices. This was my second phone. Also the battery didn't hold up for more than a day. I took it back for a Google 4XL. I love the phone and the speaker works well. Thank you.

Its a good phone but lags speed when you have several apps running

Bought it, the wife likes it, the color is right, so life is good.

This phone was misrepresented. I bought it as an unlocked phone. Guess what? It was LOCKED! Bought a recommended SIM card for it, and it didn't work. Not even with my hubby's Motorola SIM card! No way could I get into the phone as I had forgotten my Pin #. That was my fault, but it shouldn't have been locked! I am very disappointed, to say the very least. Hubby and I tried for HOURS on more than one day and got nowhere. No info online to try to fix the issue. Also, since I've had it for 3 weeks, I CANNOT return it. Other stores have 30 day return policies. Don't buy this phone if you want one that is unlocked! This was a nightmare!

Calls get dropped in the house and anywhere else. (doesn't happen with other phones in the house/anywhere on same plan). Call gets muted or paused --not even accidentally by hitting those buttons. (I wouldn't even be on that screen). My husband was ill in the hospital and ultimately passed away, and the calls were cutting off while talking to doctors. Period to return to BestBuy is over. (purchased phone Oct 4).

Good phone, just wasn' t what i wanted. Photos was average.