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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 102 reviews

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82%
would recommend
to a friend

Customers are saying

Customers commend the Moto Z 4G LTE for its long battery life, affordability, and good camera quality. Many users also appreciate that the phone is unlocked, thin, and compatible with Moto mods and various attachments. The projector feature is also a popular highlight. On the downside, some customers find the frequent updates disruptive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 102 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone got it for my wife for Christmas unfortunately the phone I was sold did not come with items advertised

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    didnt have great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people would reach out and tell me they were trying to get hold of me via text and phone. never received calls. changed out sim card thinking it was the issue. no improvement. had to trade in phone for another model

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two phones one for me and one for my girlfriend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could have purchase 3 more. Best Buy is Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, under $500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to upgrade my phone. I am very happy with my Moto Z.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Reds,

      Thanks for your feedback! It's good to know that you have decided to buy this phone. We appreciate your interest.

      -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Very satisfied with this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone lots of storage for pictures and music t oo .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Moto Z

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product. It does everything that it's supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart phone. I like it very much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    returned it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked ok, but I decided to get a galaxy so don't really know how well it functions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product as far as creativity but the screen brakes wayyyyy too fast

    No, I would not recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    MotoZ phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst phone that I have ever owned. It is always hot. There are no screen covers that fit

    No, I would not recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Do not buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cellphone becomes very hot even with slightly use. I definetely do not recommend this item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over rated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great the first few months, to much software & not enough hardware it seems like.. it has nothing but issues now

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I was hoping for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the slowest phone ever. Theres no photo album, except to go to google photos.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Kwm1,

      Thanks for reaching out. For the slow performance issue, sometimes caused by too many running apps in the background, use your recent apps button to close apps you are no longer using. You may also need to check your internal memory, When the internal memory of the phone is full or almost full, you may experience a sluggish user interface, latency when switching menus, or in some cases the display freezing or reboot which is already happening on the device. It is also a good practice to restart the device periodically (at least every 48 hours) to clear out buffers and memory that may lead to intermittent issues. You can also try to boot the device in Safe Mode and observe. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. If it works fine while in Safe modes, then it's possible that a 3rd party app is a culprit. Try removing some recently downloaded apps and see if it helps.

      Our devices uses Google Photos instead of a normal Gallery app.

      -Jhei MotorolaMobility

  • Rated 2 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received it broken and hard time getting it fixed b

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just 2 years my phone internal battery died.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good camera
    Cons mentioned:
    Frequent updates

    Rated 3 out of 5 stars

    Too much to download on phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone because I needed a replacement phone. I regretted it because I cannot believe in 2018 a phone will come with no factory messaging, no gallery, and no calendar. I had to download them all which makes my phone to be full of advertisement and I do not enjoy this phone at all. I hardly write review but I cannot but do this. It also keep updating, in one day this phone can update 5 times which makes no sense. The camera is good and the video shot is great as well. But when a phone does not come with some required features such as common and needed as messaging, gallery, and calendar then it is disappointing, even BLU came with all that features. I am returning it back to the store am glad is not up to 14 days purchased, except if it is fixed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for my 3 year old HTC M8. I'm overall impressed with the lack of bloatware typically installed on phones like Samsung and LG. With that said, the simplicity of the Google OS may frustrate those who are accustom to having pre-installed software like gallery and mail client server. Those who use Nexus can attest to this comment. This is not a negative review, however just an observation. Pros: Price - 5.5 inch AMOLED with 64GB hard to pass up Screen: Rich and vibrant Weight: A feather compared to my M8 OS: No bloatware Case: Ease of change for the rear skin (wood, leather, fabric, etc) Modules: Tried the camera module at Best Buy and very impressed with the zoom and picture quality. Have not tried the projector module. Battery Life Cons: Camera: Not up to par with my wife's Galaxy S6 Edge Cast Function: Not operable unless you are using chromcast (no mira). Requires 3rd party download

    I would recommend this to a friend
  • Cons mentioned:
    Frequent updates

    Rated 1 out of 5 stars

    ...updating

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good luck using this as a phone, it requires at minimum 3 to 5 updates PER WEEK, at Which time you will miss calls. The only pro thus far is it's incredible battery life (which you will need for all the updating).

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ryan,

      I know what you feel about missing calls after updates. We could have tried some troubleshooting steps like clearing the cache partition which usually helps as the device's caches caused by the update will be cleared and make some improvements. You can also try resetting network settings to see if that would help. If you have any other question, feel free to email us at [email protected] for us to further assist you.

      -Jess MotorolaMobility

  • Pros mentioned:
    Good camera

    Rated 2 out of 5 stars

    Good phone, pathetic battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone and device are great, the camera is fantastic. 1-2 weeks following the 1 year warranty a moderate battery became pathetic. It really was bad and while I used to be a loyal Motorola phone fan, I am now opening my options to other phones moving forward.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi marcusjmu,

      Sorry to hear about this report. Let me help. Can you tell me more about your concern? Can you check if the same thing happens while in safe mode? To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Feel free to send us an email to [email protected] referring to this post. We're more than willing to help. Thanks.

      -Anne MotorolaMobility

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