Customer Ratings & Reviews
- Model:
- PALK0003US
- SKU:
- 6441181
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.
This summary was generated by AI based on customer reviews.
Android One
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.48 hours in... Coming from an Android One Nokia 7.1 (not a 7.2)
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Crazieglued, We appreciate your review. Let us know if you need help with your device or have questions. Write us an email at supportforums@motorola.com. -Jess
Motorola isn't a good brand anymore
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst phones I've ever had. The touch screen locks and gets black for few seconds when you make a call. It's slow and not very responsive. Sound is cheap. Keeps glitching and I just bought it less than 2 months ago. Wasted $400 for nothing. I used to have a high respect for Motorola devices but not anymore.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JP82, Sounds like your having several issues. We really appreciate you letting us know and we're sorry for any inconvenience this may have caused. We stand by our phones and this is something we want to take a look at. Write us an email at supportforums@motorola.com and tell us more details. -Mitch
- Cons mentioned:Call quality
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love Motorola since the razr. They really dropped the ball with this one. People call me but i never get the calls. Horrible phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Yaya, we appreciate you having one of our phones. Sorry to hear that you're having a concerns with the your device. we would like to have the opportunity to investigate your feedback further.
Please send us an email at supportforums@motorola.com. -Ythan
**AVOID MOTOROLA ONE ACE 5G**
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PHONE.... This phone worked well but for a very short time. Completely died in less than 4 months with minimal use. Put it on the charger then when I came back the phone no longer would turn on. Best Buy can do nothing and Motorola will only replace with a used phone. Never buying Motorola again! Save yourself the same headache and avoid this phone!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HeadsUp, We're sorry to hear that your Moto One 5G Ace phone won't turn on. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at supportforums@motorola.com and use this subject: BestBuy/One5GAce_WontTurnOn on your email, we'll surely help you from there. -Mitch
Motorola phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so many problems with this phone. No one can figure out why and I regret buying it. It looks nice and has a good display, its just at times it wont receive calls, texts and randomly loses service.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to know that you are having this issue with your Moto One 5G Ace phone, Lizz. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you. We'll surely help you from there. -Mitch
Dont buy this if you want to answer calls
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 9 months of use and several phone calls and factory resets this phone will not answer a call 80% of the time. Unable to resolve this so returning it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KevinO,we appreciate you having one of our phones. Sorry to hear that you're having a concerns with the your device. As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please send us an email at supportforums@motorola.com. -Ythan
Unable to talk on the phone using speaker option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a great phone and so many ways. Had to return it though because the speaker option was not working. I even went into the geek squad to have them check it out and they called me from the landline they could hear me fine when I was not on speaker, but when I was on speaker they could not hear me. So I switched it for another one and same issue. So I had to return both all together. Really sad because I liked the phone other than that
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Crystal, Thanks for sharing your feedback with us and we're sorry to hear that you had to return the phone. We'll relay the message to the team. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
Got my phone without charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the phone without a charger. I reported the customer support but no action afterward. fortunately, the phone is not damaged and working fine.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Peter, Thank you for purchasing this phone. Sorry to learn that the charger is not included in the package. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch
- Cons mentioned:Call quality
Waste
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Calls are terrible everyone says I am breaking up. Never had problem with Samsung
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LoriannB, Thank you for reaching out and bringing this to our attention. We're sorry to hear that you have encountered this kind of problem. We would like to assist in resolving this matter. Please email us at supportforums@motorola.com and use this as a reference. We'll surely help you from there. -Mitch
Just average for a boomer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Motorola fan, but this after researching the reviews. But screen cracked even when it was protected, and hard and pricey to replace.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We know how disappointing it is to crack the screen, KitKat. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/. Let me know if you need assistance with that. - Mike
Gene
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this phone! I have been very unhappy with this phone since I purchased it at Best buy! The phone lags it freezes and the battery drains quickly and also is not compatible with Wi-Fi calling basically the phone is a brick
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Gene, I understand how inconvenient this and we would like the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Paper weight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phones data stopped working after the 14 day time period. I called my carrier first to see if they could help but after two weeks of trying, they said I needed to take it back, and of course thats when I found out about that 14 day minumum return policy on phones, its only one month old and now Ihave a paper weight. Thank you Bezt Buy
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jonthan, We understand how inconvenient this is for you and we'd like to ensure that you receive the service you deserve. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. -Mitch
Throw away phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This might not be a fair review because I never used the phone, but that's kind of the point. I bought this "open box", but when I tried to activate it I learned that only the original owner of a Motorola phone can use it, even after a factory reset. I contacted Motorola support and they confirmed only the original owner can use it, even after factory reset. 100% disposable phone...
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi devin, Thank you for sharing your situation, and apologies for the problem. However, there is a Google security feature that after a factory reset, it will ask for the original Google account on the device. This is for security reasons and purposes. Hope you can give us another chance in the future. If you have other questions, send us an email at supportforums@motorola.com. Thank you for posting and we do appreciate your time. -Rizza
5g Not working on at&t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 5g doesn't work on At&t network.they say it works but it is a false advertisement.I use the phone to get blocks from amazon.today I have been trying for 13 hours I just got one block that is a two hour duration.it even took me 3 and half hour to get this block.others who uses samsung it doesn't take them more than 30 minutes.It is a wast of money if you are buying this for a job that requires a 5g job.espessially if you are with at&t don't buy it
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report and we would like to help. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Motorola One 5G Ace is compatible with AT&T. However, 5G support will be added later. If you have questions you need help with, write us an email to supportforums@motorola.com. We’d like to help. - Mike
Hello Moto, is that you? Your breaking up…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone would not utilize my 5g service. Both my old phone and the new phone I received after returning the ace worked fine when 5g was available. The phone seemed very slow. A speed test with full signal yielded a best of 7meg. My new phone with the same SIM card consistently produced 30 meg on 4g and 100 meg on 5g.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm sorry to learn that you are having some difficulties with your device. We stand by our phones and we're glad to help investigate and get this concern sorted. Please email us at supportforums@motorola.com for us to further assist you. We'll surely help you from there. - Mike
Motorola One 5G Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When people call it has a echo. Lighter that the other one I had. Seems like it glitches and shuts off on its own. Not impressed.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Unimpressed, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems getting everything to work. Could send text messages but could not receive them. Took it back and got a different phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear this report, Mjcl. I hope you give us another chance in the future. - Mike
Motorola Dumb one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is trash....poor reception, over sensitive touch screen, 4 hour battery life
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WillieM, we are sorry that your experience did not match your expectations.
As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please kindly send us an email at supportforums@motorola.com. We'll be assisting you from there. -Ythan
Mc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a replacement phone and when my att service was transferred to the new phone the best buy rep changed my plan eliminating my unlimited data plan and switched me to 450 min talk and text plan without my knowledge. I spend the next 2 days getting my plan switched back. All I wanted was a new phone. The bby rep seemed clear on that.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, Mccc. We're sorry to hear about your purchase experience from BestBuy. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on Verizon. Wasted 4 hours trying to activate and was told it's not compatible. Battery also not good was draining a percent every 10 mins. Took it back. I'm done with Motorola. Been buying from them last 5 years, time to try somebody different.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarkT,
Thanks for sharing your feedback and we're sorry to lose you. We hope you can give us a chance in the near future. If you have any concerns, please do not hesitate to reach out with us at supportforums@motorola.com and we'll stand by to help. -Frank