Customer Ratings & Reviews

Great service, easy to work with and always ship on time

So back several years ago as a bestbuy credit card holder, i used to get 45 days return but that quickly change. Infact i even had the gamers club membership where bestbuy would give you 20% off on just about any game except the super popular ones but still awesome. I do wish they would bring that back. Anyways fast forward to today and now you have a meager 15 days return which makes things difficult if your product malfunctions you are pretty much stuck with it unless you buy the additional protection plan. I purchased this membership solely to have peace of mind on returning a product if it malfunctions or doesn't perform as the manufacturer states, this happened to me with a Segway Ninebot Max G2, things have been fixed on it now but it took several months of us being beta testers. So if you want to be able to have a 60 day hassle free return policy, please get this membership, its definitely worth it. There are other perks included like getting $5.00 rewards when you spend $100.00 on a product. For me its not a big deal to earn points as i spend thousands yearly here but with this new paid membership i no longer have the need to do that in order to keep a specific membership status. I will eventually upgrade to the total protection membership but need more customer experience feedback before i spend $130.00 more per year. Anyway, its worth it and i highly recommend it as a customer to you another fellow customer.

I’ve been using the Best Buy Plus Membership for a few months now, and overall, it’s been a pretty solid upgrade for regular shoppers like me. For around $49.99/year, you get several perks that can easily pay for themselves if you shop even a few times a year. One of the biggest advantages is free 2-day shipping on most items with no minimum purchase — super handy when you need electronics or accessories quickly. You also get exclusive discounts on a rotating list of products, which often covers popular tech like laptops, TVs, and headphones. I noticed the deals sometimes match or even beat what you’d find during major sales events. Another underrated perk is the extended return window. Instead of the standard 15 days, Plus members get 60 days for most purchases, which takes a lot of the pressure off when making bigger decisions like a new laptop or appliance. That said, there are a few things to keep in mind. Some of the “exclusive offers” can be hit-or-miss depending on what you’re shopping for, and it doesn’t include full protection plans or total tech support — that’s part of the more expensive Best Buy Total membership. So if you’re expecting 24/7 tech help or free installation services, Plus won’t cover that.

I honestly applied for a Best Buy credit card because my dad had it, when I was younger and he helped me purchase my first iMac computer. Until this day, I remember how much the Best Buy credit card helped him. So I decided to get one too and it’s a lifesaver plus the Best Buy membership 10 out of 10.

I enjoy this subscription as it gives me peace of mind and the occasional discounts are nice.

Membership is really good if you make multiple purchases frequently from best buy.

Well - this is a little difficult to review at this time, because have not really used it yet (reason for 4 stars). Purchased because of package deal at time of purchase of new Samsung TV and therefore giving it a trial run for 1 year and will see how it goes and will then decide whether or not to renew annually.

Appreciate the customer survice that I received today at Orem parkway with Sam. I like that you got and, we looking for…, I like that the price was good, and more than anything I like the customer service, they had answers to my questions, time matters to me and everything was right and time with finding the right products and answering all my all my questions

My Best Buy Plus membership has been a great experience. I really appreciate the free shipping with no minimum purchase, which makes it easy and convenient to order online without worrying about extra costs. The exclusive member pricing has saved me money on bigger items like TVs and soundbars, and the extended return window gives me more confidence with my purchases. Another benefit I really value is the peace of mind of having access to Geek Squad support and protection options when needed. Overall, the membership more than pays for itself, and it adds extra convenience every time I shop at Best Buy. I would definitely recommend it to friends and family who shop here often.

Plus, program is definitely worth the money you get discounts on a lot of things plus there’s a lot of other perks for being a member. I enjoy having a better return policy also just in case there’s an issue with products.

Being able to have a 60 day return window is such a good thing to offer customers who are members. Special deals and offers are plentiful throughout the year. No regrets picking up the annual membership.

I am pleased with the performance of this product. It is a great addition to my home. I purchased this item to help clean the air in a bedroom, but to my surprise it practically cleans the air in my whole house. The peace of mind that it is covered by the Geek squad, is a plus.

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This membership got us some bonus rewards on the first purchase. I especially like being able to get the rewards on items at my local outlet store. First was a great deal on a Lenovo laptop and a monitor. Unfortunately, some cables were missing from the monitor box even though it was supposedly in excellent condition. No problem, when we took it back a few days later only to find a recent arrival of a bigger and better Nvidia monitor. Customer service was excellent. They exchanged it with no problem. Happy ever sense with both items. Recently I bought a couple Braun shave heads. Price was competitive with other retailers and I could use my reward points with free shipping. The good news was they were OEM. Expecting them to be P&G made in the US for Braun, imagine my surprise when they arrived a couple days later and the package said made in Germany. The real deal at a great price. We look forward to more great deals and rewards as well as free shipping. Thanks Best Buy!

I feel this should be at a lower price. I had serious issues with long delivery and the rules were not explained to me the return policy (14 days) but with this membership I could come in side the store on my day off from work and take care of business (day 15, 16, 17 or 18 days later) This was a big game changer.

Its an excellent buy for most people who remain Loyal to Best Buy and their sales. Consider upgrading to Total as well with any purchases made over 1k dollars as I did the same. You have the option to extend coverage and get early jumps on sales which come in handy especially during the holiday season. Convenience is key.

I returned and asked for a second open box replacement but the clerk got me a new one instead. I asked for lens protector the clerk asked would you like us to put it on for you. Not thinking I was going to get charged I said okay. I could have easily done it myself. This is a day before my one month travels.

The membership makes sense if you buy tech regularly. The added benefits and savings help offset the cost, and it’s simple to use at checkout. Overall, a solid option for frequent shoppers.

In a marketplace saturated with loyalty programs and subscription models, the My Best Buy Plus™ membership distinguishes itself through clarity, meaningful value, and an elevated customer experience. It is, quite frankly, a well-executed offering tailored for those who prioritize service and efficiency without the need for excess. The benefits—ranging from exclusive pricing and early access to sales, to extended return windows—speak to the needs of a discerning customer who values both time and flexibility. It’s not simply about saving money; it’s about optimizing every transaction for maximum value and peace of mind. Shipping upgrades, member-exclusive promotions, and the added convenience of streamlined support have all contributed to an experience that feels far more concierge-level than corporate. I’ve found myself returning to Best Buy more often, not because I must, but because the overall ecosystem—enhanced by this membership—makes it the most seamless and rewarding retail relationship I maintain. In a world where luxury is increasingly defined by frictionless service, My Best Buy Plus™ delivers exactly that—quietly, consistently, and without pretense.

I think we initially bought the membership because there was a benefit when I bought a new fridge. Since then, I’ve been waiting to cancel but always forget