Customer Ratings & Reviews

Receiving a $50 gift card for purchasing a $49.99 + tax service that includes coupons to earn gift certificates is a no brainer. Two thumbs up.

This membership is a real value! The rewards and Best Buy plus benefits and discounts are amazing!

Better than excellent service and assistance from Best Buy rep. Got exactly what I needed. THANKS BEST BUY!

It's not a very good value. I really didn't save anything from their supposed discount. The extended return is the only thing I like about it but it's kind of stupid I'm paying for the right to return something.

The savings on purchases i made during membership period more than paid for itself.

I am very glad that we decided to My Best Buy Plus the benefits are awesome!

I have not actively used ,but I have seen many great deals and/or discounts on items.

Sounded like a good program! Not sure if I'm getting too much additional value/ROI from it to justify wanting to renew again in September, aside from the initial purchases I made on the first instance I bought. Will see though! Have had mostly positive experiences at Best Buy, specifically in Paramus, NJ. Thank you.

My son wanted to return a product but was past the return date policy. By purchasing the membership the return date was extended and we were able to get the refund we were wanting.

So I was buying equipment for video streaming, that I was completely sure that I needed the items I was buying or not. When I was at the checkout the cashier asked if I wanted to upgrade my free membership to a paid one in order to get a cash discount on my items, I told her I was happy with the free membership I already had and wasn't sure if I was keeping the products or not; so I would pass for now. She proceeded to tell me that if I paid the upgrade price that I would get a discount on my items that day and also it upgraded my return exchange policy to 60 days. This seemed like a great added value, a discount and extended return in case I didn’t need the items. I left seeming happy with my new paid membership and my purchases. Well about a month later after getting all of my new computer and internet service I started to assemble my streaming setup and realized that 2 of the 3 products I purchased were unnecessary. Happy, I upgraded my memory extend my return policy to two months as I was told I went into my local store to return the products, and I was informed that they were passed the return exchange policy of TWO WEEKS. I explained to the customer service representative that I had purchased an upgraded membership and I should have 2 months to return the product according to the cashier that sold me on it. I was unpleasantly informed that I was lied to in order to get the sale of the upgraded membership and that what she sold me didn’t include extended return policy. I actually needed to upgrade to an even more expensive package in order to reap the benefits of the extended exchange policy. So I left salty and upset with my products and an upgraded membership that I never wanted or needed. I’m now stuck with the products that I didn’t need and the membership. I guess I learned my lesson to read the rules and regulations myself and not to trust a cashier to truthfully explain it to me.

I think this is a great way to have peace of mind with your tech products. It's just if you buy quality products, then you probably don't need this.

TL;DR All in all you’ll likely be more frugal without an incentive to spend money to save money. Be warned that what was an initial selling point (or, in my case, THE selling point) may be cancelled at any time(!). It was for the Buy 2 Get 1 Free on Nintendo Switch games. It was listed alongside Geek Squad, free shipping and whatever other nonsense that I seriously don’t care about. Those latter two features are still intact- for now -but who knows when those may change, become conditional or Best Buy just abruptly halts the entire program altogether. They also removed discounts on digital currency and 10% off toys, which would have been nice for family for the upcoming holidays. For the month of October 2023, a designated ‘Member Exclusive’ month, if a member spend $500 *on qualifying purchases, we get a $50 gift card. It’s an enticement and not a deal at all or even a good one. If the B2G1 was still active, sure, I’d likely buy games here and there like I normally do, add maybe a couple movies (which they are also doing away with!), a random replacement charging device or its like and probably reach that threshold by the end of the month, but not now. On top of their already average to lackluster deals just ahead of the holidays (unless it’s a limited edition eg a Spider-Man 2 PS5) WAIT UNTIL BLACK FRIDAY. There is no incentive to browse their website until mid to late November, except for possible reconnaissance. Here’s why: I’ve participated in member exclusive ‘early access’ sales for the past few years on BestBuy.com, always believing I was getting a great deal on things that wouldn’t be readily available later on. NEARLY ALL (if not all) of the items I purchased later received better sales AFTER EVERYONE HAD ACCESS TO THEM and the holidays got closer- they were all still available (likely deals with vendors) with a difference of $5-$15 less on (normally) $40-$60 items. Don’t fall for it. Some were even cheaper than Best Buy’s BEST offer at other retailers. Even sticking with BB, if you’re patient, you can get similar, the exact same or even BETTER deals by waiting and/or shopping around elsewhere from the get-go. Also of note is that while Best Buy does currently Price Match, those qualifications have recently changed and become more narrow and conditional, too. If you’re a longtime Best Buy shopper, you already know their customer loyalty programs are ‘flavor of the week’. Plus is already stale. Don’t bother with it either. If you’re a new Best Buy customer, there is zero reason to believe you’ll get your $50 worth out of this for the things you’ll actually need.

Great benefits with the Best Buy Plus membership. It saved us money on day one. We also loved our Geek Squad team!

Great benefits and overall very useful the app makes it even better!

Seems to be worth it. Already got 20 bucks back and got the membership free

I would like to thank the Verizon Rep for noticing I was paying on 2 Membership plans. And for the guy who helped me with merging my 2 accounts and putting in a ticket for it to be looked at with my sons PS purchase in October of why the person checking me out didn't notice this and sold me another plan.

I honestly thought this would be another subscription I signed up for and eventually forgot about until I cancelled. Though this membership has paid for itself thrice at this point because of the deals that comes with it. While I haven't always thought of Best Buy first when I am wanting or needing something, I have started transitioning to looking at membership specials on items I want/need before checking elsewhere since signing up for the membership because of the great promos.

I was enrolled and was not told that it cost money . Had to cancel it.

I have not been keeping up with these special membership offers. When I needed a new smartphone for one of the folks on my AT&T Family & Friends account, getting this membership reduced the cost of the phone a bit.

I haven't really seen much benefit from this membership