Customer Ratings & Reviews

Daniel did a great job working with us omn the selection of our new Refrigerator. We love it!

It works I got to get lower price when my item went on sale at a later time

Easy to use and cash in rewards. Just provide your phone number at checkout

saves me money on purchases and gives me specials by having the membership.

We really enjoy the membership! It has been a very important part of our purchasing power with Best Buy as items are covered and gives peace of mind when buying something that is covered and cost a lot of money. Love the security.

Worst customer service I have ever experienced. I dont know why I even bothered getting this service. The price of my item changed 3 times I was never reimbursed the difference. My issues were never concerned. One representative told me they will give me a gift card for scratches on my fridge I declined it and he told me to sell it or give it to someone else and proceeded to send it to my house voiding any further compensation I could get for my more major issue of the delivery service not delivering my fridge . I lost over $500 in food any medication due to this issue. Each representative gave me a different answer each more ridiculous then the next. The delivery guy came to my house and never rang the doorbell or knocked on the door to tell us he is there and left. We rescheduled for 5 days later because that was the soonest appointment and he came (i stayed in the front door waiting to make sure i see them) he told me its raining do u want to reschedule for another day while standing in my kitchen. I offered a tarp or blanket to put on the fridge he said no if theres any electric issue it is my fault. He proceeded to leave the fridge outside in the rain while taking my door down. The amount of anxiety I experienced in that time frame was insane. Never buying at best buy ever again.

Great deals and merchandise to choose from. Staff are always helpful.

Looks good, still need to understand and deliver benefits to the consumer. One example is Costcos extension of product warrant by one year. Can membership deliver that?

Bought the membership and was able to take advantage of some special offers and the price guarantee. The membership paid for itself many times over during the last year.

Everyone helps dude that got my membership was chill and helpful in explaining everything bought a tv for that reason, great prices always surprised me when I go to check out and has more discount

Works great, installers were very professional and knowledgeable.

Customer servce representative provided excellent real-time solution to transactional issues that required immediate resolution. Professionalism, courteous, understanding of the problem and helpful guidance commendable.

great benefits with having the membership. our only issue is the price of it is way to high.

Good experience so far - worth the perks. Having to go back and claim lower price along with home delivery and free repair is worth it

I have not get any special discounts like free shipping or extra discount due to the membership. Let's see.

Excellent people and great service. They go a long way give you help.

Love everything about this membership It’sa really good deal

It’s difficult for me to evaluate this service as I haven’t had to use it yet.

People were nice and knowledgable. I found exactly what I wanted.

The Geek Squad is some of the most intelligent people to serve your needs on your gear.