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Your price for this item is $429.99

Customer reviews

Rating 4 out of 5 stars with 229 reviews

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Page 1 Showing 1-20 of 229 reviews
  • Rated 4 out of 5 stars

    Decent little machine

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    Posted .

    This is my first robot vacuum. I always thought the devices like Roomba would be nice to check out but always thought they were overpriced. While the Neato D4 isn't cheap it does a surprisingly good job. We have a combination of hardwood and vinyl floors downstairs in our house. The dining room and walkway from the kitchen to the living room are wood and the kitchen area is vinyl. It is always a struggle to keep the kitchen floor clean so my hope was that the D4 would be able to help me out with this. Out of the box the D4 is fairly easy to set up. You plug the base into a wall outlet and connect the D4 to the charging ports. You download the Neato app and it takes you through the setup process, (connect to Wi-Fi, name the robot, etc.) Then the D4 starts by cruising around whatever room you put it in to map out the layout. The program for how it does this is a little strange as it doesn't just travel in straight lines until it bumps into something as you would think, it kind of zig zags all over the place. The first time I went through this process the D4 got confused by the wooden transition strip between the dining room wood and kitchen vinyl and stopped at the dining room so it only cleaned about 1/4 of the surface I wanted it to. The wife and I had to go grocery shopping so I left the D4 charging until we got back. About an hour later we returned and for some reason the D4 had gotten disconnected from my network so I had to go through the whole pairing process again. I called Neato customer service to ask about why the D4 didn't travel into the kitchen as I wanted it to. The Neato rep asked me if the wood on the strip was shiny. I said, "Not really". This gave me an idea so I decided to try the mapping process again, this time with the lights turned off in the kitchen, (it was day time). This seemed to alleviate the problem as the D4 had no trouble getting over the strip this time. But unfortunately this time when it turned down the wood walkway that leads into the living room it made a right and went on to the carpeted area of the living room where I didn't want it to go. After it got back to the wood walkway area I put a barrier down where the D4 had travelled on to the carpet before to stop it from going there. I think this freaked the robot out because it kept trying to go back there. I swear it wasted about 10 minutes bumping into the barrier I had put up. It eventually started to run out of battery and went back to its base without finishing the mapping process. I let it charge some more and then gave it another shot this time with the barriers already in place. Third time was the charm as the D4 mapped my downstairs properly just as I wanted it to. This think actually does a pretty good job of picking stuff up off the floor. Much better than I expected it to. Buy unfortunately it will not replace manual sweeping and mopping as it doesn't do a very good job of getting into the corners, (see my pic of the dead bug in one corner that I was hoping it would get) but I guess it will help to keep your floors a little more clean so that when you do sweep and mop there won't be as much to pick up.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you very much for taking the time to provide this in depth review on your D4 Connected. We're very sorry to hear about the initial set up mishaps you had, but we're glad with the help of our Customer Care team and your own fine detective work you were able to get the robot up and running like it should be! -Your Neato Team.

  • Rated 4 out of 5 stars

    Finally, smart robot that is not bumping into wall

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    Posted .

    Initial setup was very easy with no issues at all. First, I downloaded Neato app and placed device on charging station. Then I created account, added device to the application itself and connected Neato to wi-fi (which was super easy). All that took a few minutes only. I especially like the fact that it comes with laser which helps in navigation and turns, detecting opening (such as doors) and prevents device from hitting objects or walls. Shortly said, laser helps to prevent furniture or walls to be scratched, and protects vacuum itself from any damage as well (if “Gentle navigation” is important feature to you, please make sure that “extra care” is enabled inside of cleaning options settings). This device its truly learning about your home, and creates floor maps each time it finishes the job. Those maps could be used to set no-go lines for area that you want to restrict or to be skipped in cleaning. At one point my Neato got stuck and I immediately received message on my phone with exact location (with floor map) and status. Very helpful. Also, once it’s done with cleaning job this vacuum will return to charging base itself, you don’t have to worry about that part or to wait until is done with cleaning so you can send him back to charge. Neato D4 returns to base very quickly because it’s uses smart technology navigation instead of retracting steps backward. My only “problem” seems to be that battery life it’s not big enough for size of my house, and by the time it goes around all rooms and furniture’s - it seems to drain battery just a little bit before it finishes all the cleaning. Good thing is that charging does not take a long and this help a lot. Another great thing about this little fella is that he can be started from anywhere and clean your house while you are away from your home finishing your daily tasks. Neato can clean whole house or specific spot, depending which cleaning option do you choose and select. It also has two cleaning profiles, Eco (quieter longer cleaning run) and Turbo with faster and stronger suction. We have combination of hardwood floor, carpet and tiles but it seems to be doing good job on all of them. Overall, I would definitely recommend this product. Pros: Could be started from anywhere Intelligent and learning Laser navigation Floor maps Smart alerts Google/Alexa integration Waste box size Fast charge Returns to charge itself when cleaning its completed. Cons: Battery life (choose model accordingly with house size). Higher model has better battery life No spinning brushes which would help to reach area near walls or objects One floor map limit

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for your great review, Erik. We're glad our D4 Connected has served you very well so far, and we're very happy to hear you're getting the best from the features we have on offer! -Your Neato Team.

  • Rated 4 out of 5 stars

    Great to augment your vacuum, not to replace it

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    Posted .

    I've been looking at robot vacuums for a few months now, waiting for one combining the right features and the right price. The Neato D4 seemed to fit the bill, and I'm pretty pleased with it so far. Set up was incredibly simple, just plug the base in, place the botvac against the charger, and download the app to walk through the connection steps. The first thing you do is have the botvac run an extended cleaning cycle to map your house. It is important to clear all obstructions, because you have to start from scratch if it fails to complete the initial mapping. It was an hour into mapping my first floor, when it got jammed up on a wad of paper towels under the sofa (I hadn't checked before starting, so that was my fault). I moved it back to the base, and it resumed mapping after a brief charge. The completed map then shows up on the app and allows you to establish "No-Go" lines designed to keep the botvac out of certain areas, although I'm not 100% certain that these boundaries are always followed. I have my entire first floor mapped, but currently have boundary lines marking off the carpeted areas. Launching a cleaning cycle through the app is supposed to ensure the boundaries are in place, but I watched Carl (that's the name we've given the botvac) cruise right on into the living room when I launched a cleaning cycle a few days ago. You can also schedule cleaning times using the app, so that the botvac runs in the middle of the night or when you're away from home. The app also keeps track of when the botvac has run a cycle, how long it took, how many square feet it cleaned, and when it is time to empty the dustbin. We have a family of four and two dogs, and wanted a robot vacuum primarily to clean fur from the tile a few times a week. Carl has been a great help in this regard, and maneuvers effortlessly around piles of shoes by the front door, or dining room chairs that didn't get pushed under the table after dinner. There is a turbo mode, and an eco mode, that allow you to prioritize power or battery drain. We find the eco mode is just fine for getting fur and crumbs off of tile, however, there does seem to be a problem with flat objects; there was a plastic bread bag tab and a penny remaining on the kitchen floor after two cleaning cycles. Overall, we are very pleased with the vacuum for our intended use, but probably wouldn't recommend it to replace your regular vacuum in a house with carpet. Pros: No assembly. Fits under cupboard toe-kick. Easy app. Cons: Not very quiet in turbo mode. Has difficulty picking up flat objects.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Greg, thank you for this feedback! We really appreciate it! We will pass this on to our development teams for review, to improve future robots and the app. Thanks again! Your Neato Team

  • Rated 4 out of 5 stars

    Good with some limitations

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    Posted .

    This is my first robot vacuum, so there was a little learning involved on my part. First, you have to prepare the room the way the instructions explain. Get all the little stuff … wires and cables, toys and shoes … picked up. Any fringe on rugs has to be turned under or the vac will try to suck it up and stop. It’s just like with an upright vac, if there’s loose stuff laying around, it will try to swallow it. Also, if you want to clean under a table, the chairs need to be up and out of the way to make room. In other words, just like cleaning with any vacuum, you have to move things out of the way to clean. I know this rubs some the wrong way, but READ THE INSTRUCTIONS and watch the videos online. They will save you some frustration. With that said, let’s talk about using the Neato D4. First, set the charging base in an appropriate location and place the unit against it to charge. My unit was mostly charged out of the box, and this didn’t take long. Startup and pairing is next. This took me a couple of attempts, but I may have been too impatient. You need to have the Neato App on your phone or tablet and create a Neato account online. It will also require your WIFI name and login to pair up, go online and communicate with your phone. BTW, you have to give your Botvac a name. Pick a fun one since you can use Alexa to start cleaning. “Alexa, tell Dumbo to start cleaning”. Once this is done, it automatically calls home and registers itself. The D4 can only use the 2.4 GH band. Now the fun! Hit the start button on the app or unit and watch as it goes about its chore. At first it appears a bit random, but there is a method as it maps your room(s). It works its way around the perimeter by a combination of bumping and laser sensing. Wacky tight spaces makes for an interesting show, but it gets the job done. I believe it breaks the cleaning task up into areas of around 150 sq. ft. max, so you may think it’s not getting the whole room, but be patient. As an area is defined, it starts an orderly back and forth path while dodging any objects. (It’s fun to watch it circle table legs without making contact.) When an area is covered, it moves to the next and plots that perimeter. It will eventually get all the contiguous areas cleaned. Also, when it’s done, or when it’s low on battery. It returns to it’s charging station. If there was more to clean, it goes back after charging to finish what was left. Once the floor plan is plotted, Neato remembers it and doesn’t have to bump and grind its way nearly as much. Things I liked. It doesn’t just aimlessly bounce around like a pinball but sets up a pattern. It really picks up the dirt. It remembers the layout. It’s fairly quiet. You can set cleaning times and days, and let it do its thing. Things I didn’t care for. As an entry level model it doesn’t have side brushes, so it misses some dirt along walls and in corners. Also, the next model up (D6) can remember multiple floor plans, and I have a two story house. It’s rated at up to 75 min of cleaning, but my results have been less. Conclusion. A fairly “neato” device, but the base model lacks some features. I live in and old two story house with lots of offsets and things to navigate around. If your rooms are more regular and all on one level, this model would be great. Otherwise, consider the additional $200 and get the D6.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for this wonderful review on your brand new D4 Connected! It's true, there would be 5 minutes of preparation involved prior to using our vacuums to ensure you're getting the best experience possible from your robot. -Your Neato Team.

  • Rated 4 out of 5 stars

    Great Vacuum, but not Perfect

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    Posted .

    Great looking design, nice dark grey. Sports a distinct “D” shape and moves a relatively quick speed. Sound while vacuuming isn’t exactly whisper quiet, but it’s reasonable and quieter than most full-size vacuums. The charging base is relatively unassuming and tucks up against a wall without being too much of an eye sore. As far as the hardware is concerned it seems to work really well. It navigated my home and sucked up a startling amount of hair and dust. It worked great on both hard surfaces and carpet. Being able to manage it from my phone is a nice touch and at first use it seemed like the perfect robotic vacuum. Getting connected the first time seemed to take a couple attempts. Once it was set up, things seemed to work well. The first run took about 90 minutes and did a pretty great job mapping my home. It had to recharge itself once but resumed right where it left off. After the floor plan is created you can setup your “no go” zones, or boundaries where you don’t want the Neato to go. Then you can setup a schedule and have the Neato do its thing. The Neato isn’t perfect, from time to time it would return an error indicating that my base station had moved, and I would have to reset the unit and rebuild the floor plan. I’m not sure if this is common, but it does happen from time to time. A note should also be made regarding the unit’s height – be weary of furniture that is exactly tall enough for the front of the unit to slide underneath, but not tall enough for the back of the unit. The unit would attempt to keep going as it would get jammed underneath my table and just eventually give up. Overall, the unit performs well and does a great job on pet hair and dust. I’m hoping a future firmware/software update will solve my reset issue – once that gets corrected, the Neato Botvac D4 will be one of the best in my book.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, thank you for the awesome feedback, we really appreciate it, it can be amazing at first with the amount of dust and debris the robot picks up! Its great to come home to clean floors! Without the effort of course! Thanks again! Your Neato Team

  • Rated 4 out of 5 stars

    Say 'Hello' to Rosie, my Robotic House Cleaner...

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    Posted .

    When I was a kid the Jetsons was a favorite cartoon I watched every Saturday morning. While mostly everything the Jetsons cartoon predicted hasn't come true (yet), George's robot house cleaner named Rosie has begun to evolve. As an early adopter in gadgets of all sorts, I purchased one of the first robotic vacuum cleaners the first year they were introduced. It was very cool, and worked pretty well. But that brand and model was very unreliable. That was my biggest complaint about that old model made by a different manufacturer. I repaired that thing so many times I eventually gave up on it, and it went in the trash like all of the dust and dirt it collected over time. Almost a decade later I decided to give these things a shot again, and after a month of using it I am still impressed. The BotVac D4 has been extremely reliable, and does a terrific job keeping my house clean. My home is half wood floors, and half carpeting. I've had excellent results on both, and was impressed by the amount of debris it picked up. The D4 does not have a spinning side brush, like my original iRobot vacuum had. But that's actually not a bad thing. I remember that with the old model with the spinning brush would literally bat debris all over the place. It was rarely useful. What this new D4 has going for it is a much better vacuuming system, an easier mechanism to remove for the dirt collector and to empty. A filter system that actually works, and a thoughtfully provided comb to give the filter a good cleaning. It all works very well! What makes a huge difference from the old robotic cleaners is the ability to map rooms and set no-go zones. With my old model you needed to set up these little towers on the floor which were there to turn back the cleaner. These are no longer needed, instead the D4 can map out the area it cleans on a connected smart device (a tablet for instance). Once it has been mapped you can go back in and very easily modify the map to block out areas you don't want the cleaner to go. It worked quite well, though I was happy to just 'Rosie' go wherever she wanted to. I had a lot of fun watching the D4 clean the carpeting. Why? Because it left a trail wherever it went. The imprints it left on the carpet were really cool geometric patterns (akin to crop circles come to think of it. Hmmmm). All joking aside the patterns it created demonstrated to me the work the engineers had done writing the algorithms to figure out the space and environment in which the D4 was 'learning'. It still does what most robots do these days, and that is they bump into things. Robots are still not as smart as your average cat, or fly for that matter. But they're coming along... The D4 starts off by pulling away from it's dock, spinning around to look at where it came from - then heads off on it's journey into "the unknown". The D4 uses laser mapping to elegantly deploy it's algorithms and moves itself as gracefully as possible throughout the space. Being the geek I admittedly am I watched for probably 30 minutes as it found its way through the downstairs. I watched and appreciated the movements it was making, I could tell how it was mapping and then deriving the next steps and course and direction. It was better watching than most TV shows! Why? Because it was demonstrating logic that some very smart engineers figured out. I can imagine these engineers going through scenarios that their robot would encounter in the real world, and how to solve each of those problems. I know I'm getting a bit off course (no pun intended), on the subject of a vacuum cleaner. But it's what this new robotic cleaner is all about. It is a very special demonstration of technology, repurposed to clean my floors. There is more processing power, and I bet lines of code in "Rosie" than was used to put the first astronauts on the moon and get them back home. It's the juxtaposition and absurdity of this notion which puts a smile on my face. It will be many years before we see anything like the Rosie the Robot house cleaner that George Jetson employed to clean his cool futuristic sky high pad. I probably won't see anything like that in my lifetime I'd bet. But this is an early glimpse. It's more than a vacuum cleaner, Rosie has become a part of my household - and you might not be surprised to hear me thanking it for cleaning my floors while I was away at work all day (definitely not at Spacely Sprockets)! Get one! Good Job Neato!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Vacuum

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    Posted .

    The Neato Botvac D4 is an amazing vacuum. Packed with some of the latest technology, and a powerful motor - it surely is very unique. The set-up was pretty straight forward, up until I had to use the app to set the botvac up to my network. The app was very glitchy and wouldn't connect the botvac to my network. It took me 2 failed attempts, before I realized that you have to be on a 2.4ghz network and not a 5.0ghz. This would have been nice if they would have included this in the instructions or somewhere on the app... After I finally got my Botvac connected to my network, it needs to do a test run to map out the floor. This was quick and easy. I am really amazed how accurate and responsive the sensors are on this machine. It starts by drawing an outer line of the room to map it out, then once it gets that, it proceeds to vacuum in the area. The vacuum itself is very strong and works wonderfully. It switched from floor to tile without a hitch and picks up almost anything in its path. After it has completed the area, the Botvac returns itself back to the charging stations and docks itself. The Botvacc can be programed to clean on specific days and times of the week, using the Neato app, where it will send you a detailed floorpan of where it has cleaned. This is a very useful feature, as it comes in handy if you're not home and want to vacuum the house. The Botvac runs on a rechargeable battery, that recharges on the docking station. My only complaint about this, is the battery goes dead while it's sitting on the charging station. When it came time to run a cleaning cycle, my Botvac's battery was dead and needed to be recharged. I'm not sure if this is supposed to do this, but mine does. It's very annoying, especially when half way through the cleaning cycle it stops and needs to be recharged. Overall I would say that the Botvac D4 is a great vacuum, with some impressive technology built in it. The powerful motor and flawless transition from carpet to tile, makes for a great vacuum. My only complaint would be that my Botvac doesn't stay charged while sitting on the charging station for a day or 2. Hopefully this can be an easy fix. I would definitely recommend the Botvac D4 to any who wants to save some time and have a robot do all the vacuuming for them.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're very happy to hear about the amazing experience you've had with your D4 Connected! We're very sorry to hear about the issue your having with your robot not remaining charged while on the base for a couple of days, this certainly shouldn't be the case. We kindly ask you to contact our Customer Care team to resolve this issue. You can do so via the following means: www.neatorobotics.com/contact-us/ -Your Neato Team.

  • Rated 5 out of 5 stars

    Its Neato

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    Posted .

    I have owned multiple robot vacs over the years. I've gotten the chance to see the technology really improve. This is my first Neato product and I gotta say that I am a BIG fan now. At first, I didn't connect it to the app and wifi network. It still worked like a charm. Then, after conquering my laziness and using the app, I fell in love even more. It's super versatile and customizable. You can set up start times. You can set up the mode that you want whether Eco or Turbo. Turbo is more aggressive and Eco is quieter and uses less battery. As it cleans, the D4 maps your house. I'm pretty sure alot of the vacuums these days do this, but to see it on the app is pretty darn cool. Especially when you can choose where it should clean and where it shouldn't! What I was impressed with was when it runs out of power, it goes back and recharges and then goes out automatically to finish the job! That was awesome for me. Another thing that I think distinguishes this vacuum from the other robot vacs is the algorithm for cleaning. This makes a box and cleans within that box in the traditional zig-zag pattern rather than going all over the place like traditional robot vacs. This gives me peace of mind that it cleans thoroughly and doesn't miss any spots. The suction is great. I really do think it has one of the strongest suction of any robot vacuum that I have used. I have a dog that sheds year round. Since I got the Neato, I really haven't seen any balls of fur around which I assure you is a BIG accomplishment. That being said, it is on the louder side. It is definitely quieter than any manual, but it is something to watch out for if that is a dealbreaker. All in all, I am a big fan of Neato. They really came up with a high quality product that I absolutely love.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, thank you for the awesome feedback, we really appreciate it! We're delighted to read how well the D4 is working for you. Welcome to the Neato Family! Thanks again! Your Neato Team

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Not working

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    |
    Posted .
    Owned for 2 months when reviewed.

    Uffffff this is the worst. Just work 1 week. No connected with wifi and is blinking all the time.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Dear Valued Customer,

      We are very sorry to hear about this experience. We kindly invite you to contact our customer care team directly so that we can help you find a solution as soon as possible.

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good for the money but get the warranty

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    |
    Posted .
    Owned for 1.5 years when reviewed.

    I went from the bottom of the bucket ecovacs machine to a mid range Samsung and then to this. I have to say the D4 was the best out of the 3. The mapping was great, the suction power was decent, and being able to put no-go lines in the app to make sure it doesnt try to go under my couch or run into my speaker stands was fantastic. But after a year it started not being able to recognize floor plans and i found myself remapping my house once a month. Then it started getting stuck on nothing. I took it apart and cleaned everything thinking maybe some gunk got clogged in a sensor, but on the next run it did the same thing. It would send me a notification on my phone saying it was stuck, id come home and it would be in the middle of the floor, nothing around it. I reset it and reconnected it to my wifi and remapped the floor and it worked again for a little while, but never cleaned the whole floor plan again. Then one day it just stopped turning on. It lasted 1 year and 10 months. Luckily I had Geek Squad on it so they junked it out and gave me what I paid for it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Vacuum, with some limitations.

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    Posted .

    Pros: - Good Vacuum Power and Battery Life - Ability to Customize Paths in Your App - Easy Clean Up Process Cons: - No Side Brushes for corners. - Limited to One Mapped Layout - Wifi Pairing Took Multiple Tries Bottom Line : Decent Vacuum for cleaning up dog hair and dust off the floor but the Roomba style vacuums still aren't good enough to replace a full size vacuum. The Neato D4 vacuum is kind of a toss up for me to be honest. The roomba style vacuums always promise to have this "state of the art" technology that learns your room and can avoid many obstacles but they really don't seem to be able to still replace a full size vacuum. Initial Setup: The Neato D4 is a sleek looking unit. Out of the box the charger base and cords are simple enough to setup, where I had issues was pairing it with the app. I am a pretty technologically sound person so I followed the instructions to pair it to my phone. Every time I did what the video said and pressed the bumper and waited for it to cycle and then tried to choose it on my phone. When I chose it on my phone it would kick me right off and not allow the pairing process to continue. It took me about 12 tries to finally connect it properly. Which to me is kind of a pain. Once connected I was able to designate areas that I didn't want it to clean which is a nice touch compared to other models Ive used. The one thing I did not like though is that you can only choose one floor layout for it to remember. The D6 models allows multiple layouts so that might be something you should consider if you want to use the vacuum in multiple areas. Usage: The vacuum itself on my first run picked up a lot of stray dog hair and dust on the floor. The cleanup is easy and quick. but it never really seemed to go in any kind of real pattern. It would go out about 10 feet start making turns and not really go in any real order, which left certain areas unclean. It's gotten better as time goes on but still doesn't clean everything 100% the way it should. The vacuum transitions well from carpet to wood floors and has enough battery life to do a majority of the downstairs area. The thing I feel like with these Roomba style vacuums is that they don't really pick up everything and they never really "learn" anything. My vacuum still kinda goes all over the place and I still run my Dyson afterwards and pick up a decent amount of dust and debris. I think what these vacuums are good for is basically doing a daily sweep of the floor to get dust and dog hair so you don't feel the dirt on your feet everyday. Especially good for tile or wood floors. But you still in the end need a regular home vacuum. I recommend this product still because its one of the better roomba style vacuums i've used. But I feel like these type of vacuums have a LONG way to go before they can replace a full size home vacuum.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you very much for taking the time to provide this in depth and detailed review of your Neato Robotics D4 Connected. Unlike the round competitor, our robots are designed to clean in a methodical and efficient manner.

      If your robot isn't cleaning in this manner, then our Customer Care team would be glad to assist you. You can reach our Customer Care team by contacting them via the following means: www.neatorobotics.com/contact-us/

      -Your Neato Team.

  • Rated 5 out of 5 stars

    If you hate vacuuming, consider a Neato Botvac!

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    Posted .

    Bottom Line: The Neato Botvac D4 Connected is a very good robotic vacuum, but buyers should evaluate whether they need more features for their home. Pros: Laser room mapping, efficient cleaning path, virtual no-go area programming Cons: Messy emptying/clean-up, requires smart device and app, no side brush, can store only one floor plan Review: Initial setup should be simple, but I did have a couple of issues. On board controls and indicators are minimal. There’s a single button that can depressed along with the bumper in four locations. The unit contains a battery indicator and connectivity one, and it plays audible chimes. To set up the unit, the app directs you to put the unit in paring mode, which creates a WiFi connection for your smart device. Since there wasn’t a lot of feedback, it took me several attempts to get the button presses and timing right for the SSID to show up on my phone. Next, the app has you select your WiFi network, but mine didn’t show on the list and had to be manually entered. Finally, the unit/app cycles through a few phases: connect to WiFi, connect to internet, and register device on Neato servers. On my first attempts at this stage, the app hung and I had to manually restart the whole setup process. Once I setup the device, I activated the first cleaning cycle, which cleans and maps the floor space (our’s is comprised of laminate flooring with low and medium pile area rugs). The Neato uses a combination of LiDAR (laser pulses) and the occasional bumper hit (most often on furniture legs) to navigate around. Overall, it did an excellent job at moving around the space, turning corners and avoiding obstacles. I was particularly impressed that it stopped and went around the door stop sticking out of the floor moulding. It also will travel under furniture it can clear, and it was able to get under and escape from our kitchen table and chair setup (although it did not get fully under the table to clean). The vacuum is quieter than I expected, which was a pleasant surprise. The cleaning path was efficient even without the map, with the unit only repeat cleaning a few areas. Pickup was solid, and it handled small and large particles well using a combination soft bristle and rubber brush. It had no issue picking up small dog kibble and paper clips that I accidentally left on the floor, nor did it get hung up on the cords under my TV table (it did not pickup a Scrabble tile though). The report said it took 35 minutes to clean and navigate our main floor (335 square feet of floor) and then returned to its base. In addition to a couple of cleaning settings, the flagship feature is that you can set no-go boundaries from the digital map in the app. You can set as many as you want, which is handy since I don’t want the vacuum going under certain pieces of furniture and near our dog’s water bowl. In practice, this works really well, with the unit following the boundaries closely. With the map and no-go areas, cleaning time was reduced to 29 minutes for 321 square feet. The collection bin was about 40% full after the first cleaning cycle, which followed some spot sweeping and vacuuming the day before. Our pet does not shed, so this bin may not be big enough for large homes and/or ones with significant pet hair. Emptying is somewhat of a messy endeavor, as a lot of hair and dirt gets caught in the pleated filter which must be removed to empty the bin. Consequently, I had to pull the debris out of the pleats with my fingers, which is a bit messier than I would prefer for something that needs to be emptied daily. The D4 is very much a connected device requiring the app for setup and use. It’s also designated as the entry-level model, so it lacks a side brush which is used to kick dirt out of corners into the path of the main brush for collection. For my home, this means that the D4 can’t clean under our baseboard heaters, although the unit is low enough to clean the baseboard under my kitchen cabinets with its D-shape. Additionally, the unit is only capable of storing a single floor plan, so folks who want to clean different floors on alternating days won’t be able to do so with this unit. Overall, those in the market for a robotic vacuum will likely be pleased with the Neato D4 Connected, but those with larger homes and/or pets may want to consider one of Neato’s higher spec models.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for this in depth and detailed review, Stephen. We're glad you managed to get your APP set up easily enough despite the initial mishap.

      We're really proud of our robots ability to navigate and provide a deep clean in even the most harshest or difficult of environments. -Your Neato Team.

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great vacuum and will continue to buy these!

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    |
    Posted .
    Owned for 7 months when reviewed.

    I purposely bought this so I can see the vacuum lines in the carpet. I have it set on a schedule to run every morning at 7 am. If it can’t cover your entire floor in one charge, it will remember where it stopped and go back to finish the job once it has charged around 80-85%. I purchased the iRobot version (one of the cheapest ones) and it was very sporadic and random with its “cleaning” kind kicked things around sometimes and really wanted to see that my carpet was clean, rather than assuming it covered my entire floor. I happily returned this product in exchange for this one and pretty satisfied. Cons: Can get stuck on the weirdest things. It likes to bump into things and back out. It’s the backing out that gets it stuck in places or at least very confused. This doesn’t happen much and it’s a trade off, but still worth having this little robot vacuum.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi there,

      Thank you for your feedback, we appreciated it. It's also great to know that you enjoy our quick boost feature!

      If you ever have any queries or need assistance with your robot for any reason, please contact us at https://neatorobotics.com/customer-care/ we're always happy to help!

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    For now I'm liking this bot

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    It's only been 3 weeks but this thing has pick up so much dust it's embarrassing,,I charged Bot for one full day did a floor plan and did not finish battery die before it could finish floor plan,,so it charge again and i just place it in one room at the time,after a week pass by without using i decided to try and do another floor plan,,this Bot clean 1,242 square and the battery level didn't even blink i was so shocked i decided to set up no go lines and start this Bot again,it clean the whole house again and battery level didn't get half way,,i was impressed ,,it was like i really needed to charge battery enough use it charge it , now this Bot is like on steroids lol,,,but like any electronic let's see how long it last,i will update as months go by.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product, but Takes Awhile

    |
    Posted .

    We were very excited to try the Neato Botvac D4 Connected App-Controlled Robot Vacuum. We have two large dogs and both carpet and tile in our house. The amount of dog hair makes vacuuming a weekly task. Overall, the Neato Botvac is very easy to set up with the App and we even got to give it a name! We chose Neato Speedo. Set-up: Just a few clicks and the app was installed to our iPhones and our account was created. We found an appropriate place to put the base and away we went. First Cleaning: First thing we noticed about Neato Speedo, it isn't very fast. In fact, it is very slow. We were a all standing watching it inch across the floor. What I will say is, it maneuvers very easily and finds corners, edges, furniture, dogs and people very easily. Make sure you pick up all items on the floor to prevent Neato from doing a U-turn. After the first run around the house, I could notice a difference and the floor seemed to be vacuumed fairly well. When the battery was low, Neato would stop and easily return to the base for a recharge. We did have a bit of trouble finding the filter to empty it, but that was because it was new and took some effort to open the door. Emptying the filter was quick and easy. We did notice the hole would get clogged quite a bit with dog hair during the vacuum cycle. We wished Neato would alert us of a jam, so we could clear it out. But besides that, it seemed to do a good job of picking up dirt and hair. Second Cleaning: The 2nd time vacuuming seemed to go a lot better. We were able to save our floor plan and Neato in fact cleaned the entire area. It did stop multiple times and return to the base for a recharge. We also cleaned out the filter area a few times. This process though is not quick. It seemed like Neato was running for a few hours. But, it was Sunday football and my husband loved sitting on the couch watching football while Neato Speedo did all the work. We have not tried the setting to have Neato vacuum while we are away. Having two dogs, they would probably get in the way. Neato was very quiet and did not bother them in the slightest though. The dogs pretty much ignored it. Overall, we are happy with the way Neato Speedo cleans and enjoy not having to vacuum the entire house multiple days a week with the upright. We will still probably use the upright every other week to get areas too small for Neato to get (along the baseboards, under the buffet, etc) and for the bedrooms. We have only used Neato in the family, dining, kitchen, entryway and hallways. We have yet to try it in the bedrooms, but I'm sure it would work just fine there too. A positive is the replacement filters are available at major retailers at a reasonable cost and are easy to change out.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Julie, thank you for such a comprehensive review, we really appreciate it! It's wonderful to come home to clean floors thanks to the D4, we're delighted the D4 is working so well for you! We're positive the D4 will work wonders on your bedrooms! Thanks again! Your Neato Team

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great Robot Vac, and Greater Service.

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    We have been looking for a robot vacuum for a few weeks, and we were getting very frustrated with the lack of knowledge on these products, by the various sales personnel in retail stores. We happened to go into Best Buy, and were surprised to see several makes and models on the shelf. A young salesman, named Chad came to help us, and we told him what we were looking for, and he took the time to tell us the various features for several different makes and models. He pointed out that this model D4 had many features that some higher priced units did not have. He did not high pressure us, just pointed out the benefits. We purchased this model, and we are still on a learning curve, and I went into the store, saw him, and he answered all of my questions. Believe me, in this day and age, that is a rarity!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works great

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    |
    Posted .
    Owned for 1.5 years when reviewed.

    Been working very reliably for over a year now. Only issues I had was it disconnecting due to weak wifi signals but was resolved by moving the access point. Cleans very well even when using daily.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good product for smaller homes

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    Posted .

    Great vacuum, even better with holiday pricing. It did my downstairs very well navigating average clutter and a five year olds bedroom. Mapping is great, cleaning is great, battery life is a little short but works for my basement. This vacuum was attractive enough and well reviewed enough on multiple sources that i bought two... one for upstairs also. I am glad that it maps and returns to charge and it will need it for my average, maybe below average sq/ft upstairs. And how could i almost forget... we have two dogs, 1 cat, a guinea pig, and of course two kids and it does a great job cleaning. We set up our Christmas tree and vacuumed a day before it ran the first time and it found tons of stuff still.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

    |
    Posted .

    The Neato Botvac DV (which I affectionately call my RoboVac 2000) is a pretty decent little semi-self aware vacuum cleaner. It will unfortunately not clean any corners/edges, but everything else in its path comes out clean. It is also for sure not ideal for people, who like me, are continually adding items around either permanently or temporarily. The No-Go lines you can add are a great, after realizing it can go into my bathroom, but cannot come OUT of the bathroom, I used the No-Go line to skip it all together. Setup: the initial pairing of the D4 with your wifi via the app took a couple of tries, it timed out here and there and was a slightly frustrating, but once it got going, it was fun to watch to little guy explore. As I previously mentioned, it was able to get over a little lump separating the living room with the bathroom to go into the bathroom, but got stuck trying to come out. I had to help lift it over so it could continue exploring. It also got stuck under my couch, just at a very small spot because of the top of the D4, so another No-Go line area. Relocation: My biggest issue was the relocation of the base, I had some drastic changes inside that required the base to be relocated . Deleting the existing floor plan and starting a new one did not work – as it still assumed the base was where it was first setup. I had to delete the D4 and start over as if it was a new machine. Overall, I love it, it zips around sweeping my hardwood floors and that is really all I wanted. It would be great if it was able to fit under the couch, but the top sensor extends the height.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you very much for your wonderful review. We are a little concerned by the issues you're experiencing however. We kindly invite you to email us at rosie@neatorobotics.com and we'll contact you as soon as possible.

      Your Neato Team

  • Rated 4 out of 5 stars

    Neat and clean!

    |
    Posted .

    They got the name right, this thing is pretty neat. It's also entertaining to watch it bump and bounce as it moves around my house. It actually does a really great job of sucking up dirt and dust bunnies etc... The only reasons I didn't give it 5 stars are because it doesn't clean very close to the walls and it cuts corners... it also doesn't go over the divider between my dining room and my kitchen where the floor changes from hardwood to tiles, the divider is just a bit to tall. It does go over the divider to the bathroom which is slightly lower however. I have had to rescue it a couple of times... once it got stuck between the bed leg and the wall and was bouncing back and forth and beeping, the other time it wasn't even stuck it was just having a seizure and bouncing back and forth really quickly. Both times I picked it up and put it back on it's charging base and it seemed to work fine after I restarted the cleaning cycle. Another reason I only give it 4 stars is because before I run it I have to run around my house and raise up the curtains, lift all cords up off the floor, move my stools into the kitchen, move my dining room chairs, move 2 fans, and my desk fan. By the time I move everything and then put it back later, I feel like just a bit more effort and I could have just vacuumed the house myself.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for your detailed review of your D4 Connected, Chris! We're sorry to hear about the preparation involved prior to using your vacuum, however, it'd be essential. We'd suggest using No-Go lines for these areas to tell the robot to stay away, this can be done virtually through the APP. If you require help with this, please contact our Customer Care team: www.neatorobotics.com/contact-us/

      -Your Neato Team.

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