Customer Ratings & Reviews

Was skeptical about buying a robot vacuum but this was a great buy I like it a lot. It cleans better than a regular vacuum on all surfaces couldn’t be happier.

This is our 2nd Neato, works perfect. No wifi so can't say about that program. A lot of power, runs 90 mins, recharges great. Picksup where it left off everytime

Great vacuum for in between cleaning. Could not be easier to use just push the button and let it go. Not tons of suction but great for every day cleaning. Love it.

Bought this to replace another robot - this one works great and does a super job of keeping our main floor clean. We run every day of the week and it does a super job!

This is by far the best Robot vacuum on the market. First of all, the battery life is excellent. Second, the mapping feature makes it on par with some of the higher end version (+$500 models). The brush is easy to clean and to replace. The filters are relatively inexpensive (2 for $17.99). This model follows a pattern, by first mapping the edges of the room and then filling in the area inside of the edges that it maps. It does a great job cleaning the area and it actually looks clean! I have to kittens and they love to shed. This device is necessary to keep my home cat hair free!

Does a very good job. Easy to set up and use. Only got confused once and did not find base.

Just purchased and am very impressed. It picks up very well and ran longer than 60 minutes before needed to recharge. It found it's way back to its base.

Good product. I was able to use it and it cleaned my tile floor very well. Excellent for picking up dog hair. Unfortunately, I had to return it due to issues with the firmware update. It would. It update, even after contacting support. I would recommend it once the software gets fixed for this particular model. I bought the next model, Botcac connected with no issues

I really like this unit. I still vacuum but not as often and mainly the really tight areas. I have the D5 Connected do one or two rooms each day. It was a little challenging to get the S8+ and the iPad connected via the wifi. However once I got one of them connected the other one was easy. If you have a dual band router, make sure the D5 is connected to the 2.4 GHz band and not able to divert to the 5 GHz band.

This neat vacuum keeps our feet from being black on the bottom and allow me the time to tackle dust and cat hair in all the strange places it accumulates.

Got one upstairs and one downstairs. Hate vacuuming its a killer on my back. Now i dont have to do it anymore. They occasionally get stuck

Compare to iRobot from Costco, Neato D5 is way better in many ways. 1. iOS App support for controlling remotely and notifying if any issue 2. Laser mapping and route planning for efficiency 3. When 3 and half hour battery is not long enough to finish vacuuming, after auto quick recharging for about 1 and half to 2 hour, the job will resume automatically. The only 2 issues are that I need to remove some possible obstacles and the security alert sensors if I want to vacuum when I'm not home. Also, the 1-2 months replacing filters is another $30 cost for 2 packs. Still, I highly recommend it!

We love this vacuum. We have two dogs so the vacuum runs daily and no dog hair can be found when it is done. It has made home upkeep that much easier.

I have had this brand of several years. I have 3 Australian Shepherds that shed a lot, all are in doors. This vacuum does a great job.

Originally we had a different brand, but got so frustrated watching it clean randomly and miss so many spots that we decided to try a robot with mapping ability. What a difference! I love waking up in the mornings to straight lines in my freshly clean carpet. It gets my day off to a better start. And it’s so easy to clean all the crumbs from my hardwood kitchen floors, especially after my 10 grandkids have been here. There are so many pluses to this model of Neato , I don’t have time to list them all, but trust me, this is the mid-priced model you want.

This model is even better, others got stuck frequently but this one is not. Plus the battery last longer .

The robot does a very good job. The dirt bin needs emptied regularly because it picks up a lot more than I imagined it would, "and we have a clean and neat looking house". I have some trouble with the robot getting stuck. I have to make sure things such as clothing, extension cords, and other small items are picked up off of floor. I have moved some furniture just enough to keep the robot out of difficult areas to navigate such as behind the couch. In conclusion, with a little prep and occasionally getting the unit unstuck, I am very pleased with the results. Saves me lots of time.

Love this vac it does wonderful job of cleaning. When it’s done carpet looks great wish I had bought it long befor this. Best investment I ever made.

My family and I have wanted a robot vac for years but I never felt tech was quite ready in the price range we wanted to pay. After much research and checking out several bots at local stores, we chose the D5. Here is why: - From an engineering standpoint, I felt the neato bots had the best design. The brush / roller was twice the size of competing bots and the D shape simply made more sense to me. There is a reason no one makes O shaped vacuum cleaners. Sort of a duh there. - I like that the dirt storage container is on top which makes it quick and easy to remove / empty. Not to mention it was larger than other units we looked at - It specifically mentioned pet hair which was my biggest worry Initial setup: - Setup was quick and easy! Manually connected the unit to my wifi and put the unit on the charging station. I was surprised the battery was at or near 100% (big no-no in shipping with lithium batteries) - The app says the D5 has a firmware update however it will not take. Keeps saying invalid file format after about a minute or so (on the phone app). However the firmware notes only mention a daylight savings time update which I do not care about as I live in Arizona. However, the update should work. I have not tried the USB manual firmware upgrade yet. - Our house is all tile and wood. Zero carpet and only a few rugs. We have a large black German shepherd and a long haired cat. Between the two, the hair tumbleweeds are a dear daily fight. We have to sweep the entire house at least twice a week which is about 2600 square feet / single story. This is a LOT of work. To note, we had just swept the house earlier in the day. - We prepped the house as if we were doing a normal cleaning to see how the little vac would do. Chairs lifted on tables - no loose items on the floor / quick prep. Just normal things anyone would do How did the D5 do? Once we started the little botvac on its journey, I was laughing out loud it was so awesome! It drive away from its charger about a foot or two.. thought for a few seconds... rotated a bit (I guess scanning the area). Then immediately drove over to a couch, found the edge / as far under it as it could go and it started cleaning! I could not believe that it found edges so precisely. It would hug walls and edge them. Map out an area and then perfectly vac the entire area and then move to the next in a very efficient pattern. I did not want a cheaper bot that did random in-efficient pattern silliness so the D5 did not disappoint! Rosie (we named the vac Rosie BTW per the maid on the jetsons) knocked out the living room. Then cruised into the kitchen and got under every counter edge, and even under the refrigerator edge. Into the pantry... she just kept going! After about 45 minutes, I decided to check how much Rosie had picked up so we hit the pause button. To my surprise, she had gotten under things so well in places we had missed from the earlier sweep - the bin was packed full of mainly dog and cat hair! This was IMPRESSIVE. This is all nastyness that would have blown out eventually and left more hair tumbleweeds on our floor. I put the now empty bin back on Rosie and resumed her duties per the app. Off she went! Into the hallway, my office fumbling around two large roll around chairs... into our bedroom where we had our first little snag. Literally... Wife had left a blanked that hung down low with frilly strings on it which any vac would get caught up in. I got a message from Rosie she was stuck and needed help. We resolved the situation and off she went again! After all was said and done, the little vac did about 80% of our home in one charge. When finished, I got a message that she was done cleaning. I watched her cruise out of our closet, out of our master bath, through the bedroom and back to her charging station in which she squared up, spun around and backed in wiggling her butt as she went until the charging contacts made connection. In total we emptied the bin 3 times. Twice totally full as she got under things so well and one half full bin. I cannot be more impressed. At this time - I cannot recommend this bot more highly! My only small reservations are the firmware upgrade not working right from the app and that I cannot figure out how to display the map of where the bot went as they show in photos. This map in photos of the app shows a floor plan of the house per the areas the bot has driven. I cannot find or get this to work. I wanted to add a few other cleaning notes / details: - If your table legs are high enough - this little bot finds them and drives in a circle around each leg using its spinny side brush to clean around each leg! - The unit does not like large thick bathroom type rugs. If it hits them straight on, it goes over them. But if it hits at an angle, it pushes the rug up and gets snagged a bit. But it will pull away eventually and start over. I cannot knock this device for this as even a large vac would have the same problem! These rugs are hard to clean. Best just to shake them out - Our dog goes insane when the large stand up vac is used. It is so loud I think it hurts his ears. He barks and yelps. With this D5, it does not bother him at all! In fact it drives right up to him and will bump right off of him :) And our cat is simply fascinated by it. She watches it drive around and follows it room to room watching it - The unit is about 1/2 as loud or less (if you can quantify that) as standup vac. Just loud enough you can hear it a bit through the house at night but not loud enough to be of a real bother My only wish is that if it sees the kids shoes or junk they throw around that it would scold them for me and tell them to pick it up - text me if they do not HA!

Love my Neato robot. Cleans my wood floors every other day. Does a great job mapping and picking up dirt. I would highly recommend buying one.