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Customer Ratings & Reviews

Your price for this item is $599.99

Customer reviews

Rating 4.3 out of 5 stars with 688 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the Botvac D5's exceptional cleaning performance and ease of use, praising its effective navigation and longer-than-expected battery life. However, some users experienced connectivity problems and issues with the side brush. The small dustbin capacity was also noted as a potential inconvenience for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 688 reviews
  • Rated 2 out of 5 stars

    Horrible Vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend at all. Repeadidly gets stuck, had to clean out the brushes on the first use and would not go back to charging station when battery ran out. It kept sending me app notifiactions constantly that it was stuck (we have a ranch style home with open floor plan), that the battery was almost gone and that I needed to pick it up and carry it back to the charging base. We never even got a full house vacuuming / mapping from it. Returned after the first use. The only thing I did like about this was it's far more thorough in its mapping of the house vs. that robot vacuums that just bounce all around off everything. If you don't mind sitting and watching / baby sitting it, then it will work for you. Not our cup of tea.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, sorry to hear about this experience, this is something we would like to look into in more detail with you, please email [email protected] and have 513047 in the subject line, we look forward to hearing from you. Your Neato Team

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love love love.....I have 5 dogs and this baby cleans up all the dog hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like Rosie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like “Rosie” my robot. She is still learning my house. I don’t use her everyday only because we don’t have WiFi set up in the house yet so I have to turn her on manually. I have another one for upstairs that I have had for 4 years and it’s at the repair shop for the first time. So I can’t give an exact fair review especially on the connectivity part and running it thru my phone app due to no WiFi. It she does an excellent job on the floors.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your review, Jeter! We LOVE the name Rosie!

  • Pros mentioned:
    Navigation

    Rated 4 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing how it knows where it has been and it needs to go

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the review, Irobot! We're pretty proud of the features on our robots.

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Got it on sale. Works as expected. :)

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your feedback! Our robots are even better when their on sale! :)

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little cleaning tool. Easy to maintain and keep charged.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this model. Does a great job amd provides an update to my mobile after each use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy ti clean. Works on schedule. User friendly application on the phone. Higly recommend.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're glad you find the robot and our APP easy to use, Olga! Thank you so much for your review and your recommendation!

      Your Neato Team.

  • Rated 5 out of 5 stars

    Better than Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old Roomba that had the battery die twice on us so we decided to upgrade to a new one. We tried the Roomba Connected. We were excited to get it going but no matter what we did the thing would not suck. It left debris on the floor and on the carpet. What is the point of having a vacuum that doesn't suck things up? So, we decided we had to go back to the Neato and we could not be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome robotic vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up so much more than my new shark upright Should have bought the neato years ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my 2nd Neato. just like first one, love it. cleans well and effective and efficient. good clean within good amount of time. newly added features are AWESOME. map of area cleaned, amount of time it took, send me a message when done or paused or stuck. AWESOME!! one thing to see. my first broke down after two years. let's see how long this one lasts. but, no worries. i have geek squad protection this time. :)

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, Wow! Thank you for getting another one! We really appreciate the feedback! Thank you for being an awesome customer! Your Neato Team

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have three dogs and a cat tried other brands and this one works the best. Runs every day

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're very happy to hear how helpful your D5 Connected has been with three dogs and a cat in your home! Thank you so much for your 5 star review.

      Your Neato Team

  • Rated 4 out of 5 stars

    Nice Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this robot vacuum it does a really good job. The only issue I see that needs to be fixed is it gets stuck time to time and has a hard time going back home when you have the charger on carpet. It doesn’t always line up right to charge on carpet, so we leave the base on the hardwood floor

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, thank you for this feedback, we are constantly looking at ways to better our robots! Thanks again! Your Neato Team

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for cleaning under the bed and furniture and all unreacheable spots in the house

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for your wonderful review, Idalia! We're glad to hear how well the robot is performing in your home.

      Your Neato Team

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Little Helper

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning this for over a year it’s still running great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. We have two of them.. we ru both of them and we don’t have to be home

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for reviewing your D5 Connected vacuums! We're glad you feel like they do a great job in your home.

      Your Neato Team.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have made the investment, save lots of time for me and does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.. Very happy with the cleaning especially with the no-goline option..

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're very happy to read that you believe the D5 Connected is a great product! We're very happy you're delighted with our brand new No-Go lines feature!

      Your Neato Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Once you do it runs itself. Love my Rosie the robot. Runs every day.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We LOVE the name 'Rosie' for your robot! We're glad to hear Rosie is hard at work in your home every single day!

      Your Neato Team

  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LIDAR system makes this robot superior to any other when it comes to navigation.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for taking time to review your D5 Connected! We're really glad you feel our robots are superior to the competitors!

      Your Neato Team.