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Customer Ratings & Reviews

Your price for this item is $599.99

Customer reviews

Rating 4.3 out of 5 stars with 688 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the Botvac D5's exceptional cleaning performance and ease of use, praising its effective navigation and longer-than-expected battery life. However, some users experienced connectivity problems and issues with the side brush. The small dustbin capacity was also noted as a potential inconvenience for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 688 reviews
  • Rated 5 out of 5 stars

    First and last robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing saves me so much time and well worth the investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for cleaning. But please make sure that you have WiFi in your home

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your review, Bruce. Although our D5 doesn't require WiFi for its basic functions, we would always recommend using this robot with WiFi to get the best from your robot!

      Your Neato Team

  • Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great little vacuum and very intuitive app. Great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, same great cleaning as our old machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this thing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my neato! I also have a d3 and the battery life on this is way better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neato

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I would recommend to a friend. However, it is a little loud.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi! Thank you for the awesome feedback! Thanks for the recommendation! Your Neato Team

  • Rated 3 out of 5 stars

    Don't buy if you have small kids

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids leave things on the floor. They start the vacuum. The vacuum tried to suck it up. Breaks repeatedly. Best buy did a great job with repairs but not the vacuum for a family with small kids.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I were a door to door vaccuum salesperson, this is the one I'd sell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cuts back on my cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has become my best friend, I love it! Definitely cuts back on my house cleaning

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the rating! Glad to hear you love your robot!

  • Rated 5 out of 5 stars

    My hero

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My little life saver. I love this thing! Works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high expectations were exceeded - great vacuum!! I love it. Would highly recommend

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks! We're proud to have your recommendation.

  • Rated 5 out of 5 stars

    I love my Neato

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the Neato vac to anyone. Great vacuum for a mid line price point

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, thank you for the awesome feedback and recommendation! Your Neato Team

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a lab that sheds like crazy. This makes his hair tolerable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the competition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used many vacuum cleaners but this one is the best for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It cleans better than anything else out there.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We really appreciate you taking the time to write this wonderful 5 star review for your D5 Connected. It's amazing to hear from our amazing Neato Robotics customers!

      Your Neato Team

  • Rated 5 out of 5 stars

    Mutt and Jeff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Neatos! Mutt is downstairs and Jeff is upstairs! They are dang awesome!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the review! Glad to hear you invested in two of our robots!

  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this product!! Easy to setup!! Highly recommended!!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We really appreciate you taking the time to write this wonderful 5 star review for your D5 Connected. It's amazing to hear from our amazing Neato Robotics customers! Your Neato Team

  • Rated 5 out of 5 stars

    Perfect vacuum for pet owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this bot. Plus the customer service for neato has been great.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for your recommendation, Co! Glad to hear our customer care team could help you too.

  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my neato bot!!!! Schedule a time and it will start on own!!!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, we love reviews like this! The D5 takes all the fuss out of cleaning your house! Set a schedule and let him go! Your Neato Team

  • Rated 5 out of 5 stars

    Buster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over a year ago. This is far the best robot cab ever

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      It's great to hear how well your robot has been working for you. Thank you so much for your 5 star review.

      Your Neato Team