Customer Ratings & Reviews

We have laminate floors in most of our house and a long hair dog, two things that don't go well together without having to constantly sweep! My wife and I were tired of having to lug the full size vacuum around to go over the floors and consequently we would only do the dreaded task about once a week. The floors were always dirty! We have been talking about getting a robot vac for some time now but were reluctant to spend the money. We finally bought the D5 after spending a lot of time reading reviews on all the different robot vacuums out there and the Neato brand kept edging out the competition, not to mention it is cheaper than the Roomba's. We got it home and like most Americans, I'm impatient so after setting the charging station up and putting the bot on it I set out to link it to our wireless network. Once it was connected I pushed the power button and off it went! Some reviewers have mentioned that it was loud, well it's not. It's far quieter than our full size upright and even our handheld Shark vacuum we use for spot cleaning piles of fur that collect in the corners. We did have to turn the TV up a few clicks but that was it! The vacuum ran through it's first cleaning cycle, finishing about 630 square feet in just over an hour (it is definitely much slower but it's effortless). After it completed the living room, kitchen, hall, dining room and breakfast nook it drove itself right back to the charger and settled in to recharge the battery. We had just cleaned our floors the day before since we were having family over for thanksgiving, so I didn't really expect much in the bin but it was FULL! I set the schedule up to run at 9 am Monday through Friday, leaving the weekends for ourselves without interruption. This morning I got home from work and the bot was busy running its scheduled cleaning. Until this point I hadn't tried it on our carpeted bedrooms so I moved the it into our master bedroom after it was recharged and turned it on, once again, the bin was full! It managed to work its way under the bed and TV stand where our full size vacuum can't clean. It performed surprisingly well on carpet. Admittedly, I was skeptical about how it would perform on carpeted floors, just like the laminate I was very happy! We are extremely happy with the bot, our only regret is we didn't get one sooner! We did have a connectivity issue with our wireless network but that was not the bot or apps fault, I didn't see the note in the instructions that it only works on 2.4g networks and I had connected it to our 5g network. I reprogrammed the network and the problem was solved. If you are at all considering getting a bot vac you should really give this vacuum some serious consideration. We couldn't be happier!

I like most everything about the bot EXCEPT that the battery died after only 7 uses. I mean, the battery has to be replaced. Taking the bot back to Best Buy for a replacement. I don't know if the Bot ruined the battery or if it is simply a 'cheap' battery. I am giving this unit a second chance because I really like everything else about it.

Returned and got the better model . It is probably ok but wanted the connected model

Eventually just vacuumed until the battery died. Didn’t return to the base.

Picks up good, navigation ok. Ok overall. Average product.

It doesn’t go back to base. And it get lost a lot and shut off whenever

I tried 3 Neato vacs and just can't say I'm a fan.

Bought this product with the extended warranty. Out of the box, it works phenomenally. But time and time again it broke down and required repair or replacement. We went through about 4 different vacuums in under 3 years. Consider a more reliable brand.

Kept it for 12 days, tried 8 times manage it thru application - several times it was stack on carpet, or lost power somewhere. One of the main reasons of the purchase was integration with smartthings hub, but it was difficult. Returned to store.

It cleaned in the morning and docked it self. Later that day, no lights and won't turn on. Reseated battery and no go. Geek squad plan didn't even help to get comparable model because it was a price matched purchase!

Died twice in less than 2 years. I sent it back RIGHT AFTER the warranty period ended and Neato was gracious enough to repair it for me (main circuit board died). This made me really happy since technically they didn't have to do this. It ran great for another 9 months or so and now it is dead again. If this was a sub-$200 robot, maybe I wouldn't be so upset, but I paid over $500 and it lasted less than 2 years. I can buy $99 robots every 6 months at that rate and still be ahead!

Cleans the floors but always have to start it yourself . Automatic timer does not work . Always disconnects from WiFi . I should have spent the extra money for the Roomba .

The robot continually looses connection to WiFi. It has difficulty getting over small thin rugs on hardwood floors. It gets lost and has to be restarted. Consider something else, this one is a dud.

After 2 years now of using my Neato D5 the battery overheated and melted the plastic. After calling Neato they are offering no help at all as I am out of the warranty period. $500 for a 2 year vacuum is completely unacceptable and proves that Neato does not make quality parts, and they do not stand behind their products either. I will tell everyone I know to avoid Neato as their craftsmanship will only get you past the warranty period and no further.

it worked fine for a year and then it died and could not navigate anymore. buy extended warranty ifyou get this!

Good vacuum. Better then others. Does not go randomly like others. Only drawback died after 2 yrs

this botvac struggled to deal with our floorplan seemed to stop occasionaly and not go back to docking station

Worked well until I installed the newest updates and then it started glitching

2200 square ft home is to large for this machine. Takes two days to vacuum

This product had a mind of its own. I would not rec