Customer Ratings & Reviews

Hey there, ChrisH. We’re sorry to see you’re running into issues with the voice assistant on the Nest Audio — we get how frustrating that can be. A quick reset helps solve several problems — here’s how to do it:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app.
3. Tap Home > All devices, then touch and hold your device's tile.
4. Tap Settings > More > Reboot.

Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp

Hi, DanielM! Thanks for sharing your insights on Nest Audio. We're sorry to hear that the bass levels fell short of meeting your expectations. We understand that each person will have their own unique preference when it comes to sound quality and bass level. If you're willing to try, and to improve your audio experience, we recommend adjusting the treble and bass settings by following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Audio.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.

We'd be happy to answer any questions you have about the features of Nest Audio. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp

Hi Ss44, we truly appreciate your feedback on Nest Audio, and we’re sorry to learn of your disappointment with its sound quality.

You can try adjusting the volume of your Nest Audio that may improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

If additional help is needed, simply let us know by visiting us anytime at Google Nest Help page: https://support.google.com/googlenest/gethelp

Hi Washsiderick, we appreciate your insights about Nest Audio. Your feedback is important to us, and we don’t stop working in improving our products and services. Your feedback goes a long way. If you need assistance, you’re more than welcome to reach out to our support team. You can contact us here anytime: https://support.google.com/googlenest/gethelp

Hi John, thank you for posting your review on your Nest Audio and we're sorry to hear that your experience with the device was less than ideal when it comes to how fast it responds to your voice commands. We suggest that you retrain your Nest Audio to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Audio's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Audio.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Audio more responsive to the Hotword.

If the issue still persists or if you've done the steps before, please don't hesitate to contact us on our Google Help site and let us help you in finding a better resolution. You can reach our help page here: https://support.google.com/googlenest/gethelp