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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5073 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the Nest Hub's ease of use, sound quality, and ideal screen size, making it suitable for various locations like a nightstand. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also well-received features. However, some customers have expressed concerns about the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users noted compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 5,073 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device and great to add to my technology

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all in all. Shipping packaging and delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item at a great price; so helpful to have available

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one and it’s very famous to use no need of more review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have at home as a source of internet. He can research anything online keep your house either warm or cold turn off lights and all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Terrance.S.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleeknest of the device and it was very easy to set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An average update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this second generation to upgrade from its previous gen because I had issues with it and thought this updated version could solve some of them. Unfortunately, it is still laggy, and opening an app takes time to pop up. The OS is laggy and not that responsive. But I do like the sleep monitor feature and also wish that Google can push a new firmware update to add more gensture feature to it not only for pause and play.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, ZaidSteve! We appreciate that you upgraded to the Nest Hub (2nd Gen). We're glad to hear that you like the Sleep monitoring feature. However, we're sorry to hear that you're still experiencing laggy and unresponsive issues. We can see how that's frustrating and would love to help improve your experience as best as we can.

      Laggy and unresponsive issues are sometimes related to network congestion issues. To isolate this, you may try removing some of the devices that are connected to your Wi-Fi network. This will help free up some bandwidth space of your connection. You can try out both your Google Nest speakers and see if you can recreate the laggy issues you're experiencing. If you no longer experience the same issue, then this verifies that you may need to consider the possibility of upgrading your connection.

      On the other hand, if the same laggy and unresponsive issue still occurs, then you may want to consider resetting both your Google Nest speakers. This process will erase all data on both your speakers and you will need to set them up again. Here's how you can reset both your speakers: https://support.google.com/googlenest/answer/7073477

      Alternatively, if none of the suggested steps seem to work, then you may go ahead and contact us. Our support team would be glad to offer some assistance and see how we can help best by reaching out to us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great gift for a teenager, you can easy setup your smart home .

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice device, a little hard to connect devices. Not backward compatible to some devices

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, MTP62. We appreciate the feedback on your Nest Hub(2nd gen) and we're sorry to hear that you're experiencing some difficulties with pairing the device. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Kitchen guru

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, I put this in my kitchen and now I don’t have to worry about remembering recipes! Haha

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my new nest hud and learning more about it on a daily basis. love this smart display!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    So good I bought it twice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to use. You can set it to recognize your voice and also set routines from your phone to turn on lights and even your TV. Bought one for the bedroom and kitchen to look up recipes or watch tv while cooking.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my smart home setup. Makes life easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Hub especially when on sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this hub to compliment my Neat doorbell. It works great and has a bunch of features I will never use. I can at least now yell at the kids to, “Get off my lawn!”

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice main unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, nice having the screen. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Google home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really handy in the kitchen for looking up recipes and listening to music

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Its great buy in 49$

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is best purchase I did in 49$, I love it and worth to have in living area

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, the Google Assistant is very responsive and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our product so much we ordered a second one. Set up was extremely easy

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 4 out of 5 stars

    Google

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only downfall is this don't have no camera wisecit did

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, ScottyeR. Thank you for posting your feedback on your Nest Hub (2nd gen). We're sorry to hear that your experience with the device was less than ideal when it comes to camera options. If you're willing, we're here to help you explore what else the Nest Hub (2nd gen) can do for you and improve on your overall experience. You can visit our 'Contact Us' page on the Google Nest Help site here: https://support.google.com/googlenest/gethelp Nest