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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5073 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the Nest Hub's ease of use, sound quality, and ideal screen size, making it suitable for various locations like a nightstand. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also well-received features. However, some customers have expressed concerns about the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users noted compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 5,073 reviews
  • Rated 4 out of 5 stars

    Needs to let you personalize more

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this to use in my office-it has been responsive and excellent quality and value. The only thing I wish I could do is customize my lock screen with what I want to see on there vs the limited offerings that google has. I also am never interested in games that pop up on there as I am not a gamer. So, the only real missing feature to this device is more personalized customization.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nicole38, we truly appreciate your feedback on the Nest Hub (2nd gen). We hear you, and we understand that having more options to personalize customization on the lock screen can be ideal for you. We’d be happy to share this information with the right team for future improvements. Meanwhile, we hope you’re making the most out of the Nest Hub features. And if you encounter any challenges with using the Nest display effectively, simply let us know and we’d be happy to provide you with services and assistance, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Get buy for $$$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best addition to the new home wife and i both love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for elders

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for elders. Perfect tech companion with easy setup!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not get everything promised with purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took about 30 minutes to set up correctly. It's great however I did not receive 2 free promises with the purchase. Those were 4 months of Syrus radio and 3 months of YouTube TV from Best Buy. My mom has not decided if she wants to keep hers yet. I still can return hers but I am keeping mine!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, HeatherW. Thank you for sharing your concerns about your Nest Hub (2nd gen). We're sorry to hear that your experience with the promotions offered by the retailer didn't meet your expectations. It would be best to contact them to inquire about sales and promotional offers so they can address your concerns about them. If you are in need of any assistance in the future, please don't hesitate to contact us on our Google Nest Help page here:  https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I bought it when was on sale great deal works good

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 4 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This google home was an amazing purchase, only drawback is it has no camera

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Pika, thanks for choosing Nest Hub (2nd Gen). We're glad to hear that you found it as an amazing purchase. We value your feedback and we'll certainly look into the camera feature that you would like to add to the Nest Hub (2nd Gen). We're always on the lookout for ways that can help us keep improving our products and we'll make sure to pass along this information to our product team. We're also hoping you keep an eye on our blog site where we announce the latest features and product offerings here: https://blog.google/

      If you're still looking for a smart display with a built-in camera, you may want to have a peak at our Google Nest Hub Max here: https://support.google.com/googlenest/answer/9334359

      For any other support needs, please feel free to reach out to our support team by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest hub 7" is good. We like asking it questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any one can use it to make life more simpler hands free.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    google video nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the device works excellently and has been a great help .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door bell

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great we primarily got it so we can hear the doorbell from our electronic door doorbell

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Yet another useful device from google

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good display and decent smart device for day to day use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home nest

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Got this on sale. Great buy for smart home

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Nest Hub 7

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product really loved it must buy it!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. It helps with my day to day activities.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our google home device. Ready for the next model

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google Smart Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it. This is my first entry into the smart home google ecosystem. I really enjoy using it. I especially like that there is no camera on it. The sleep sensing calibration takes some work to set up correctly. If you tend to move through the night or get up to use the restroom, it appears to stop tracking your sleep and thinks you’ve woken up and walked away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart home display

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the Home Hub. I love that we can make video calls on it to my husband, who works away from home for long periods and the kids can see him. My husband and I also love the ability to check in on the camera to see what's happening if we aren't home or if we are outside doing yard work and the kids are inside playing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Hub

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will work with existing hub. System consist of two hubs in different rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for kitchen use and bedrooms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure surround sound in the home. I have a few of these .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use! It is convenient to use when cooking

    I would recommend this to a friend