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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5076 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the Nest Hub's ease of use, sound quality, and ideal screen size, making it suitable for various locations like a nightstand. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also well-received features. However, some customers have expressed concerns about the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users noted compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 5,076 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this device! This will be my second one, so convenient to have around the house!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Much better than the nest mini since you can see photos and doorbell video, but kinda slow and laggy. Also the viewing angle isnt the best unless you place it at eye level. Thats one thing to keep in mind. But with the sale this was a good grab.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great from google

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad with my purchase, it gets me almost everything I need from the internet. Very capable and great resolution screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome price on 2nd Gen Google Assistant

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product that will be the "hub" of your smart home. I find that Google Assistant is generally smart than Amazon Alexa or Apple Siri.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Shows the time day and night well

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    Best Buy Employee
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Bought this for my husband. He really likes it, shows the time all day and night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a small Lenovo clock and loving this a lot more. The casting is great as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to use.! Got it on sale for Black Friday and it's worth every penny.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend the google nest hub my grand daughter loves her Christmas gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Google assistant. The display makes it perfect to watch videos or recipes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent addition to a smart home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several smart devices on my house and the Nest Hub perfectly controls them. It's voice recognition abilities are very good, and it picks up both English and Spanish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use it as much as I thought I would. I put in kitchen while I’m in kitchen. Tried to watch videos slow load and I couldn’t get some apps to open

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Vikd. Thank you for sharing your feedback on the Nest Hub (2nd gen). We understand that you're experiencing some lag in the device.

      Here are a few things you can do to help improve the performance of your device:

      -Make sure your device is up to date with the latest software. You can check for updates in the Settings menu.
      -Restart your device.

      You can also reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Value and Functionality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The footprint is quite small, which is great for the places we have the Nest Hubs. We have 2. The interface layout is good. I like being able to control the HVAC and lights from the family room and my office. The price was great too, just under $50. To boot, the screen saver images are pretty great. They add to the look of the Hub while it's inactive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really good good value good price. Can I go with today?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and works amazing fits perfectly where i have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Mom loves it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product! works flawlessly with my nest doorbell, also my mom love it because she can see the family photos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Clock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty Much just use it as a clock. Auto dining works great. Probably more that can be done with but if you already have a smart phone what's the point?

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Whatthe21, thanks for your feedback. We're sorry to hear that Nest Hub (2nd Gen) didn't meet your expectations.

      With the Nest Hub (2nd Gen), you can control your home, dim lights, turn on TVs, turn up the heat, and more with hands-free help from the Google Assistant. You can also entertain even more easily, view photos, stream music, read or watch the news, and more. You can also just ask or cast from your phone. You can place voice or video calls, broadcast messages around your home, add to family calendars, and more. Lastly, turn your display into a sleep guru with a Sleep Sensing subscription, Nest Hub (2nd gen) tracks when you go to bed and wake up, and how long you’ve slept. Plus it gives personalized insights and recommendations. We recommend checking all the rich features for your Nest Hub (2nd Gen) using this link: https://support.google.com/googlenest/topic/7195269

      We'd like to change your mind and provide you with a more positive experience for Nest Hub (2nd Gen). Our support team would love to answer any questions you may have in mind here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    A good value made better by the Holiday sales

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this gift for my sister, who is starting her "smart home" journey. It was a good value and a necessary component for her home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PRODUCTIVE ENTERTAINMENT CENTER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The better of the bunch. Works near perfect. Favorite feature is able to link multiple devices when streaming music. Small glitches here and there but overall works as advertised. Routines are great too.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Tlaloc, thanks for sharing some of your favorite features you enjoy with Nest Hub (2nd Gen). Though we're glad to hear that it works well for you, we'd also like to know about the small glitches you experience. We'd like to figure out what may be causing the issue and see how we can further improve your experience with Nest Hub (2nd Gen). If you're willing, please consider visiting our support page where you can reach out to our support team: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Lenovo smart display and I love this Google disipar better. Durability is better and the quality of material used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Wery smart, and convenient device. I got one for the gift, but left it for myself.

    I would recommend this to a friend