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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5076 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the Nest Hub's ease of use, sound quality, and ideal screen size, making it suitable for various locations like a nightstand. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also well-received features. However, some customers have expressed concerns about the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users noted compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 5,076 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything! Whole house is walking around saying “hey google”

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Displays my photos and you can ask it anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yippie - Amazing Technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who doesn't have a Google Assistant? What an amazing product at my fingertips, at the home or the office, we have many of them. QHIINC.COM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nifty little gadget that I can ask whenever I have questions about anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workes amazing and I love it! Helps me keep on top of things and versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best at best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep buying at Best Buy this product is perfect for what I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Nice Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good device for a number of things. I mostly use mine as an alarm clock in the bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mini smart Display

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it every day for weather and controlling my smart devices in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I've bought love it i tell everyone about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient in the kitchen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful to have in the kitchen to look at recipes and use as a timer. The photo frame is great to share pics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good smart home product with Google Fit integration. Highly recommend it over the Nest Mini.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty decent for what it does, the software needs some improving but all in all its not a bad home assistant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice little gadget.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well to control my Nest Thermostat. Like the look and style of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I love my Google I have everywhere on the house I can call my son check my front door I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy greatness again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent transaction. Product was described really well. I would buy from this company again Product was of great quality and I will be back for sure

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Looks good, helps communicate in the house

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this to call kids throughout the house. Like the games, and ease of use as well. Mostly just use it in the morning for weather updates. Looks nice on the counter as well.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Trickcom, we’re glad to have your feedback about your experience with using the Nest Hub (2nd gen), and we appreciate that you like some of its features. There’s a lot of ways to enjoy the Nest Hub (2nd gen). You can get an all-day help on your Nest display. With voice match, you can get your personalized events, commute info, reminders, and more. You can get rich and visual answers about recipes, local businesses, sports, and more. With home view, see and control compatible devices in one view or voice-control thousands of compatible devices, from lights and cameras to TVs and more, all from a single dashboard. You can visit this link to learn more about other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7195269

      If you have any concerns about the Nest display, and with using its features effectively, please let us know here and we’d be happy to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Annoying.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this often plus I have Amazon products. What bugs me about this is it dims automatically when room lights go off. I never use that feature in my phones or anywhere else And I can turn it off. Really annoying!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Gonzo, thanks for giving us time to share your feedback on Nest Hub (2nd gen), and we're sorry to hear that it's an annoying experience for you.

      Whenever your room is dark, Low-light mode will be enabled. It will be enabled regardless if Ambient EQ is on or off. When in Low-light mode, the display will either show the time or turn the screen off completely. You can adjust the settings for when to activate Low-light mode, and select what you’d like the screen to show during Low-light mode when you navigate to the Display settings on your Home app.

      Also, the minimum brightness of your Nest display's screen can be adjusted in Display settings. The effect of this setting will mostly be visible when the Low-light clock shows, and enables you to make the Low-light clock dimmer or brighter, to best suit your individual preference. If you find the Low-light clock to be too dim when the room is dark, change the minimum brightness to Bright or Brighter.

      If help is needed, let us know whenever you have time and we'll do our best to provide a better experience for you: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally recommend. Mainly if tou have other google home products.

    I would recommend this to a friend
  • Cons mentioned:
    Responsiveness

    Rated 5 out of 5 stars

    Where is she going to respone?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only complaint I have is that we have two of these devices one in our bedroom and one in our family room. When you tell it a command it gets carried out, but your reply to the command comes in on the other system sometimes. Occasionally my phone will chime in an answer. But the command get carried our very well

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Greg, thanks for letting us know the issue. We're sorry to hear that you're having some issue when giving voice commands to your Nest Hub (2nd Gen). We understand issues like this can be difficult at times, that's why we've come up with helpful ways to fix issues, like the one you're having. Here are some quick steps you can follow to address this issue:
      - Update your Google app version.
      - Make sure to add the same Google account to both devices.

      If you still experience the same issue, you're more than welcome to contact our support team. We'll certainly do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Very good option for busy life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been extremely very useful, as I have very busy schedule and this device made by life easy.

    I would recommend this to a friend