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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5076 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are satisfied with the Nest Hub's ease of use, sound quality, and ideal screen size, making it suitable for various locations like a nightstand. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also well-received features. However, some customers have expressed concerns about the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users noted compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 5,076 reviews
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for the past couple months and still happy with my purchase. Good integration with other smart devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great smart device to showcase photos!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a few to put around the home to showcase photos from Google Photos. Sound is not as great as the Hub Max or the original Google Home Speakers.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, RCasio. Thanks for the feedback. We appreciate you being heavily invested with Google Nest devices including the Nest Hub (2nd Gen), and we’re glad that you like its Google Photos feature. We hear your concern about the sound quality, and we’ll share this with the right team for future improvements.

      Meanwhile, you can try adjusting the volume of your Nest display that may improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your in the Google Home app following the steps below:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
      - Open the Google Home app.
      - Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
      - Adjust Bass and Treble level.

      If more help is required, feel free to find us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google Nest Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good item highly recommend!! I love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item it does so much with other Google Home products, and love the video aspect of it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the device, however, there are so many various apps/setups you need to go through to do simple tasks

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, EthL. Thank you for posting your review on Nest Hub (2nd gen). We can see that you're experiencing some difficulties with using the device. We'd like to know more details about your setup so we can help identify how to make your experience better. Our team of dedicated specialists are always standing by to lend a hand. You can reach us anytime on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Solid!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid device. Don’t plan on using it for viewing your home cameras though. It take a bit for it to load on the screen.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Rms1, thanks for your time sharing your feedback on Nest Hub (2nd gen), and we appreciate that you find it a pretty solid device. We hear your concern about viewing your cameras and are sorry to hear it takes a bit to load on the hub.

      To understand the underlying reason why it takes time to view your cameras using the hub, you can try disconnecting some of your connected devices to relieve traffic on your network and observe if it helps to keep your Nest cameras connected. You can also try lowering the video quality to check if it improves connectivity as high resolution video streaming requires strong and reliable bandwidth availability. If you see an improvement, then this may mean that your Wi-Fi bandwidth is not enough to keep all your devices connected. You can consider contacting your internet service provider for a resolution.

      You may also get in touch with our dedicated team so we can check whether the issue is caused by the Nest Hub, the cameras, or other environmental factors. You'll find us always available to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third google home assistant and I enjoy them all. They are compatible with my other smart home devices and It is a good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Smart Google Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product, it connects to my devices and runs smoothly. It adjusts to my room lighting too so it's not too bright. Overall good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, works well for us to keep the entire household on top of things like appts, events, etc..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and it came in sooner than expected. Works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy initially, but when we had to reset up due to Wi-Fi changes it was very complicated. However the product itself is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    forget about gen 1 and just buy this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest hub pretty much fixes al the problems from the past gen so if you are looking for a smart display you are good to go with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my upgrade of my Google nest. Its the best investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub exceeds expectations and creates fond memories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves using it to watch shows and youtube videos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, makes my household smart and my life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect kitchen tool.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The number one thing we use these for is a kitchen timer. You can verbally set multiple timers when baking and be able to view remaining time on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great - love it. Can’t wait until we get all the other things to go with. Sometimes there is a delay or a connection issue but mostly works great !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gadget to Gift your techy friend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this product for myself. After using it for almost a month now, I feel that this could be the best gadget to gift your loved ones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift of Google Assistant

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift, went to the home and looks like she was using it with no issues. She was pretty happy with the gift.

    I would recommend this to a friend