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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5076 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers consistently note the Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) for its ease of use, good sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also appreciated. However, some customers have expressed concerns over the lack of a camera and occasional sluggishness in responsiveness. Additionally, a few users have pointed out compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 5,076 reviews
  • Rated 5 out of 5 stars

    Works perfectly with other Nest products

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one in the office, love having it to check all of my nest cams and thermostats.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift. I purchased it for a client and they love it. If you want to make your life more efficient, this is for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time purchase a google best and it the best decision ever. It kinda slow but it does work great.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Arsalany, we appreciate you sharing your feedback on your Nest Hub(2nd gen). We're sorry to hear that you're experiencing some performance issues with the device. We'd recommend rebooting your device, as rebooting your device may fix several issues. However, if the issue is consistently happening or you've done this step before, then we'd like to take a closer look at the device so we can provide additional troubleshooting and help improve your experience. Please reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Amazing bedside speaker.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing some research I found that I wanted to go with the google system, and this one just makes sense with the nest features.

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 3 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally thought this had a camera, but I misread and bought the wrong model. It does everything it’s supposed to do, just wish it had a camera

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi PitoC, we appreciate you for posting your feedback on Nest Hub (2nd gen), and we’re glad that it does everything it is supposed to do. But we’re sorry to hear that you bought the wrong model. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. You might want to check for the Nest Hub Max with built-in Nest Cam using this link: https://support.google.com/googlenest/answer/9334359

      We hope you’re enjoying the Sleep Sensing feature only available on Nest Hub (2nd gen). And if you come across any concerns about performance and functionality of the Nest display, let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. I use it everytime I cook. The spotify app on there is so useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I use it to much it’s really came in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has made setting up a smart home easy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with Google products, sure beats anything the other guys could do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RAJ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nest hub 7" smart display with google assistant 2nd gen is very good instrument and very informatic. good to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the music from my phone and my Google nest hub

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not worth full retail.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure it’s worth the full price. Mainly used for smart home control which can be done from other cheaper devices. Why watch videos or YouTube when you have a tv in almost every room these days.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Camera

    Rated 4 out of 5 stars

    Nest Hub 7"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great price good quality has a good sound .But it doesn't have a camera

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi PaulD, thanks for sharing your feedback to let us know of your concerns on Nest Hub (2nd gen), and we’re glad that you find it with good quality. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. We always listen to what our customers like you share with us, so we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. See this link for more details: https://support.google.com/googlenest/answer/9334359

      For any concerns, questions or anything you want to share, feel free to let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nice pick up pattern.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of devices it can control is great with the google home app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought it for my mom

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a Christmas gift I haven’t opened it yet.i will update my review after she opens it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as advertised! it has a more refined look and UI compared to Alexa devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great home unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful device to receive notifications from my door bell. Only concern with it is connectivity it will occasionally disconnect from our wifi

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey Jose, we greatly appreciate your feedback on Nest Hub (2nd gen), and we’re glad that you like the Visitor Announcement feature. We’re sorry to hear of your poor experience with its connectivity.

      A range issue or wireless interference can cause your Google Nest devices to disconnect from your Wi-Fi. Try moving your Nest display a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Nest Hub and your router as these items could block the connection. If help is still needed, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

      For further assistance and guidance, you can communicate with us through our support channels found here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two nest mini’s and a nest hub, I love them. I never have any problems with mine. Thinking of buying another.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issus with setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the Google Home to be harder to set up then the Alexa Echo, especially at a facility such as my mothers assisted living facility. From what I have read, Google makes it very hard to find it's MAC Address, which apparently many servers want to access. Googles solution to the issue was the have the facility modify it's network.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, AlicejL. Thank you for sharing your sentiments on Nest Hub (2nd gen). We're sorry to hear that you're experiencing some difficulties with connectivity. The device should connect seamlessly with most home Wi-Fi networks. We'd like to know more details about your setup so we can identify the cause of the issue and provide you with troubleshooting steps that may improve the overall performance of the device. Please reach out to our team of specialists on the Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Multilingual Assistant

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how customizable it is. I'm able to speak to it in both English and Spanish which is a huge plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great additon.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using Google Services for years and love YouTube Red so this was the perfect addition to my kitchen.

    I would recommend this to a friend