Customer Ratings & Reviews
- Model:
- GA02307-US
- SKU:
- 6450821
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Smart home foundation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the foundation to having a successful and productive smart home.
I would recommend this to a friendNice Additional Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the additional features offered in the 2nd generation like sleep monitoring and application compartment.
I would recommend this to a friendNest Hub 7" Smart Display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for kitchen use (recipes) and bedside information hub. Love it!
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! I would highly recommend for kitchen area.
I would recommend this to a friendGood clock
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handy for checking the weather for the day or week. Not bad for YouTube either.
I would recommend this to a friendSuper helpful!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google’s nest hub is probably one of the most helpful smart devices out there. Definitely not a single regret.
I would recommend this to a friend- Pros mentioned:Sound quality
Does a great job at displaying my day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and precise in displaying everything that needs to be displayed. The brightness can be adjusted and I love the volume.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi DadTech, we're glad that you liked Nest Hub (2nd Gen) and we appreciate your feedback. If you have any other issues or support concerns, you're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Best choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price, good Choice, open box all right and opportunity
I would recommend this to a friend- Pros mentioned:Sound quality
Christmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything you'd like in a hub. Screen has a nice clear panel. Streaming Photos, the Google Assistant works great. Music sounds descent for a hub. Thought I could view my ring cameras from it but it doesn't which was alittle disappointing
I would recommend this to a friendBrand response from Nest Support
Posted .Hi RodB, thanks for highlighting the features you liked with Nest Hub (2nd Gen), including the clear display, sound quality, streaming quality with photos and how the Google Assistant works great for you. However, we do understand how disappointing it can be when a 3rd -party product like Ring cameras, doesn't work with your Nest Hub (2nd Gen). It's possible to connect Ring devices to the Nest Hub. However, it will have limited support which are basic features such as starting a new recording and asking the last time the doorbell rang. We recommend following the steps on this help link on how you can set up your Ring cameras with Nest Hub (2nd Gen) by following this help article: https://support.google.com/googlenest/answer/9159862
We'd like to assist you further with any other support needs you may be having with Nest Hub (2nd Gen). Please feel free to reach out to our support team here:
https://support.google.com/googlenest/gethelp
Great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my granddaughter for Christmas. I know she is going to love it. I ise mine all the time
I would recommend this to a friendGoogle
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great now is complete dead. Not even able to on iy
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello, thanks for sharing your feedback about your Nest Hub — We're happy to help you get your device back on track. If you still need assistance, contact us: https://support.google.com/googlenest/gethelp?hl=en
Nice new display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub display is so much clearer than the previous version. All my smart devices are synched. It might take a little patience to do that but once you do, you will love it.
I would recommend this to a friendGoogle Assistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift. Recipient likes it a lot. Compact, but nice sized display for a counter top!
I would recommend this to a friendGoogle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so convenient to have in the house. I love that it controls all my google and android electronics.
I would recommend this to a friend- Pros mentioned:Ease of use
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of set up and use. I use it everyday. My 2 year old Grandson loves when I google his favorite Cars movie song and we dance together. I also use it when cooking to find a recipe! Very helpful with a weather report in the morning also. I love it!
I would recommend this to a friend Google nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice screen and clarity. Functions or features are very convenient.
I would recommend this to a friend- Pros mentioned:Screen size
Screen stops working after 1.5 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so disappointing, the screen failed after 1 year and 5 months. We place this hub in the living room and set up our Google photos as a photo frame, and use it occasionally for voice assistant. Even with this light use, the screen still fail after such a short time. The issue is, the screen shifted all the way to the right and i can only see less than one inch of the frame, the rest of the screen is now black and distorted. Look up the warranty, sure enough manucacturer warranty is only one year, so no repair or replacement. Basically a junk now, i DO NOT RECOMMEND THIS PRODUCT
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BinL. Thanks for sharing your feedback about the Nest Hub (2nd gen). We’re sorry to hear you ran into this issue with the screen. We suggest resetting the Nest display that may help. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. If the screen issue persists, please contact us anytime here for further investigation and assistance: https://support.google.com/googlenest/gethelp
Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very useful for those that are really into technology and smart lighting.
I would recommend this to a friendToo many issues with voice control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this specifically to control my home lighting and audio. I am an Android user since Doughnut and have used almost 2 dozen different Android devices including phones, tablets, STBs and speakers. This is the first device i have used in over a decade that has had issues recognizing and responding to voice commands. I have it fully updated and it sits within 10 feet of my router, but constantly gives an error "something went wrong, please try again in a few seconds" when asking it to do basic tasks like turn on lights. I even disabled voice recognition on my other devices to ensure it wasn't getting confused by multiple devices trying to respond, but the issues persist. Definitely returning it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BigPoppa. Thank you for sharing your review on Nest Hub (2nd gen). We're sorry to hear that you're experiencing some challenges with using voice commands on the device. We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had any issues. Sound quality isn't great for music but that's to be expected.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback on Nest Hub (2nd Gen). We´re sorry to hear that the sound quality didn't quite meet your expectations.
We understand that each person will have their own preference when it comes to sound quality. To improve your audio experience, we recommend adjusting the treble and bass settings by following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
If you have questions or support needs with Nest Hub (2nd Gen), you're always welcome to contact our support team, whenever you visit the Google Nest Help page here: https://support.google.com/googlenest/gethelp