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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5076 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers consistently note the Nest Hub 7” Smart Touchscreen Display with Google Assistant (2nd Gen) for its ease of use, good sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, sleep tracking, and smart home integration are also appreciated. However, some customers have expressed concerns over the lack of a camera and occasional sluggishness in responsiveness. Additionally, a few users have pointed out compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 5,076 reviews
  • Rated 5 out of 5 stars

    Tim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whats great, my daughter loves it..................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new Google Home device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was to replace one we already had. The new one works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the Nest Hub! Works beautifully with the rest of my Google home products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's very Google and works with most smart home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing feature for sleep monitoring and it's much better than my 1st Gen Nest hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google hub

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. We use this everyday. Great value for the price .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it would allow for more streaming apps than just netflix

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, Canadiangal! Thank you for choosing Google Nest Hub (2nd gen). We can see that you're interested in streaming more apps on your device. We're here to help you explore what else the device can stream for you. Depending on your region, we have a list of partner apps that you can use to play shows and movies. Please visit the Google Help article here for more details: https://support.google.com/googlenest/answer/7214982 Nest

  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice very good i like i recomended this item very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course its not the greatest speaker but its not that bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Display unit

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work for me I could be on top of everything I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a must to the bedroom. The audio is loud and clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I contact all my friends and listen to scores

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart hub

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves this device. Very helpful with my daily routine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sale price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace a Hub whose screen had died, the added bonus was it was on sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My virtual companion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My virtual companion at home. For me better its better than Alexa.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greet for Simple Smart Home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, a bit laggy when you try to use the touch screen.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Buyer. Thanks for giving us feedback about the Nest Hub (2nd gen), and we’re sorry to hear about your experience with its performance.

      A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. For more troubleshooting tips, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

      You’re more than welcome to contact us if more help is needed, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for controlling my smart home stuff from lights to tv to playing music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features are good, and I'm using it very often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mic didnt always work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device worked but mic didnt really pick up my voice. The tutorial was annoying to complete, had to skip it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product , satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awesome , there are some flaws but nothing I can’t work through.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Go with Alexa

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited by this purchase - it is being used as my bedside alarm. Wish I had gone with the Alexa mini. I'm an apple user - but my home is not fully smart - so staying within the Apple ecosystem isn't that important- and Alexa is half the price of Apple’s mini- and this item. And the screen is overkill for bedside. And to make phone calls- google is far too invasive with their collection of 411. The speaker isn't that great either - considering the size

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi da212, thanks for bringing this to our attention about your Nest Hub (2nd gen) and we’re sorry to learn that your experience has not been ideal. Google uses information you permit it to access, such as your device contacts or activity on Google sites and apps, to provide better, more helpful answers through the Google Assistant. Third party services may also share information with Google pursuant to their own privacy policies when you choose to use those services via Google services, including the Google Assistant.

      This Help Center article provides details on privacy and security for Google’s connected home devices and services working with the Google Assistant. To better understand how we collect and use data when you use our connected home devices and services, read the Frequently Asked Questions on Privacy: Google Nest. Please also read Google’s commitment to privacy in the home: https://support.google.com/googlenest/answer/7072285

      Also, you may try the steps below that might improve the sound quality of your Nest Hub:
      How to adjust the volume:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your Nest display.
      - Open the Google Home app.
      - Tap your speaker, then adjust the volume.

      How to change the audio settings of your Nest display in the Google Home app:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
      - Open the Google Home app.
      - Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
      - Adjust Bass and Treble level.

      You’re more than welcome to get in touch with our specialists in the following link for further assistance: https://support.google.com/googlenest/gethelp madebygoogle