Customer Ratings & Reviews
- Model:
- GA02307-US
- SKU:
- 6450821
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
pausing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does pause alot when i play spotify on it otherwise i like it
I would recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for reaching out, MarvinR. We’re glad you’re enjoying the Nest Hub (2nd Gen). That said, we hear concern regarding those audio issues — that seems out of the ordinary. A factory reset can help solve that problem and here’s how to do that:
On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp?
Mr.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device. Beautiful esthetics and nice features.
I would recommend this to a friendMy second pair of eyes!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps me keep an eye on all my kids wherever they are in the house.
I would recommend this to a friend10/10 over Amazon products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product from google, can view all of my nest cameras via voice.
I would recommend this to a friendLove it !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this for my wife she totally like she’s a google person now
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works great and has a lot of great features. Would recommend.
I would recommend this to a friend- Cons mentioned:Camera
great sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it seems to help but no camera,i am not great at setting up
I would recommend this to a friendBrand response from Nest Support
Posted ."Hi there yolyole, thanks for sharing your experience with us. We're sorry to hear that you're disappointed with the lack of a camera for the Nest Hub (2nd Gen). We value your feedback and we'll certainly look into the features you would like to have in our Google Nest products. If you're still having some issue setting it up, we'd be happy to help walk you through it. Our dedicated team of support specialists would be happy to assist you. Please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp
Another music and photo option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, just wish it was a little larger. I also need to figure out how to add more pictures! Maybe I’m Tec handicap!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi CHM1950, thank you for sending in your feedback. We're glad to hear that you're loving your Nest Hub (2nd gen). We'd recommend that you contact our support team so we can guide you with the steps on how to add more pictures. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second due to liking the first so much. Google assistant could be a little better though
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Erikgt58, thanks for your review. We're glad to know that you like and enjoy your Nest Hub. We suggest retraining your Nest Hub, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful to improve Google Assistant.
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.
For questions or concerns, you’ll find our support team ready to help you here: https://support.google.com/googlenest/gethelp
Alsome product!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as described works great. Would recommend to a friend.
I would recommend this to a friend- Pros mentioned:Screen size
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth 50 bucks. Great place to use it is in the kitchen , if you are worried you would regret not grtting the bigger one it is okay. With this i feel no regret, just a good place to be at.
I would recommend this to a friend #Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than Alexa. Love how it connects to google from your phone.
I would recommend this to a friendGoogle home automation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Total smart home control in the perfect form factor.
I would recommend this to a friendGreat item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.works great will buy again.My kids love it.
I would recommend this to a friendNone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Item Great Item Great Item Great Item Great Item Great Item
I would recommend this to a friendGreat for connecting home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected easily with my network and works well with Google Home.
I would recommend this to a friend- Cons mentioned:Responsiveness
It is OK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not fast responsive. I would like it to be fast in responding
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Evvl, thanks for the feedback you shared, and we’re sorry to hear that your Nest Hub (2nd gen) is not fast responsive.
Your Nest display could be having trouble connecting to Google, and you can try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
Also, retraining your Nest Mini, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
If the issue remains, please consider reaching to our dedicated team at the following link for additional services and assistance: https://support.google.com/googlenest/gethelp
Smart home
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart home with google is the way to go links with so much stuff
I would recommend this to a friend- Pros mentioned:Sound quality
Great product / poor echo system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display and speaker work great. However, the smart assistant echo system is very poor. The smart assistant will connect to all of my devices, but will only control them about 50% of the time. At this time you would be better off staying with Amazon Alexa.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RandallW, it's awesome to hear that Nest Hub's (2nd Gen) display and speaker quality works great for you. Although we're sorry to hear that the Google Assistant fell short of meeting your expectations. If you will give us the opportunity, we'd like to help you out with your concern. This will give us the chance to provide you a more positive experience with our products and support services. Please consider contacting our support by simply clicking on this link: https://support.google.com/googlenest/gethelp
Nest hub rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As usual fast delivery and great prices. Best buy has the best
I would recommend this to a friend