Customer Ratings & Reviews

Hi GailK, thanks for the feedback and for pointing out some great features of the Nest Hub (2nd gen). We’re sorry to hear you had issues with linking your music service, and with creating a speaker group with your other Nest speaker. We can imagine how hard you tried, and we appreciate you for doing your best to resolve it. If you find yourself in need to link your music service and create a speaker group again, please see the links below that might help:

Link your music services and set your default service: https://support.google.com/googlenest/answer/7551876
Create and manage speaker groups: https://support.google.com/googlenest/answer/7174267

Our dedicated team is always available to help you. Feel free to let us know if you need one by contacting us here: https://support.google.com/googlenest/gethelp

Hi Tausif, we appreciate your feedback. We're sorry to hear that Nest Hub (2nd Gen) didn't meet your expectations. We can only imagine how disappointing this experience may have been for you. We're still hoping you will consider giving our support team another shot at helping you with your concern. If you're willing to try, and if you haven't tried yet, resetting your Nest Hub (2nd Gen) may be helpful with the issue. A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may set up your Nest Hub (2nd Gen) after it resets.

If resetting doesn't fix the issue, you can always consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hi there, Core. We appreciate that you find the Nest Hub (2nd gen) the best voice assistant device. We hear your concerns about the performance of its Google Assistant, along with its security.

Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Also, it might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Retraining your Nest display to better recognize your voice, and adjusting the Hotword sensitivity may be helpful. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

Also, the Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services. If you use any Nest device with a Google service like the Google Assistant, we may use your activity data to influence the ads you see. These Google services can include: Google Assistant (or the Works with the Google Assistant program), YouTube, Google Maps, Google Calendar, Google Duo, Google Home app and the like. You can manage your ads settings, including turning off ad personalization completely, at https://adssettings.google.com/. You can also manage your activity settings, including turning off Web & App Activity completely, in https://myactivity.google.com/.

We care about your experience. For more help, our dedicated team is always ready to provide you with services here: https://support.google.com/googlenest/gethelp

Hi Kevin, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re glad that you find it pretty good. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591

For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hello there, Calw. Thanks for sharing your experience and we appreciate your feedback. We're sorry to hear about the trouble you've had with your Nest Hub (2nd Gen) cord malfunction and then have the warranty claim denied. We apologize for the inconvenience and any frustration this has caused you. Warranty coverage depends on the type of product damage. We're committed to provide a better customer experience, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate your feedback on your Nest Hub(2nd gen) and we're sorry to hear that you're experiencing some difficulties with connecting it to other devices. We'd recommend that you reach out to our support specialists so we can guide you with troubleshooting steps that may help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Insigniatv, thanks for sharing your feedback on Nest Hub (2nd gen). The Nest displays and speakers do not come with a battery, and they must be plugged into a wall outlet to work. We value your input as this helps us better understand our customers’ preferences and needs, and we’ll pass this information to the appropriate team to work on improving our products and services.

We hope you’re enjoying the features of the Nest Hub. And if there’s something you’d like us to address with, or if you have anything you want to share with us, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hi Jrt1989, thanks for posting a review. We’re sorry to learn that your Nest Hub has issues with voice commands. We’re here to help.

Retraining your Nest Hub with the Voice Match may help, especially if you have other family members sharing your Nest Hub. You can try these outlined steps:
- Open the Google Home app on your mobile phone or tablet.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next, I agree.
- Follow the in-app steps.
- To get your personal information, you must turn on Personal results.
- Tap I agree and proceed with the Voice match setup.
- To invite others to set up a Voice Match for tailored results, tap Invite, choose your communication method, and send the invite. To skip this step, tap No, thanks.

For further assistance, you can also reach out to our support team anytime and we’d be more than glad to help you. Here is where you can find us: https://support.google.com/googlenest/gethelp

Hi Caroline, thanks for informing us about the difficulty you are experiencing with Nest Hub (2nd Gen). We apologize for any inconvenience this may have caused you.

We recommend checking all the rich features for your Nest Hub Max by visiting this help page: https://support.google.com/googlenest/topic/7195269

If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/chromecast/gethelp