Customer Ratings & Reviews
- Model:
- GA02307-US
- SKU:
- 6450821
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Decent could use minor improvements
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this is super cool. However it really doesn’t work well with my Lorex camera system. Wish you’d get alerts or update when motion is detected by cameras. Ring is also not compatible
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Justin, thanks for sharing your feedback. We're sorry to hear that you're experiencing some difficulties in making your Lorex camera system work with your Nest Hub. Most devices that are compatible with Google Assistant should work with the Nest Hub. We want to know more details about your concern in order for us to identify the cause and help find a resolution for you. Please contact us on our Google Help page Here: https://support.google.com/googlenest/gethelp
I am one misheard command away from yeeting this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is astonishing that the google assistant AI is almost as stupid as Alexa and that is saying ALOT with how stupid Alexa is. "Okay Google, Open youtube." Okay, i will open youtube on your TV on the other side of the house that isnt even on. "Okay Google, play my custom playlist on Spotify" Okay, I will play this random playlist some idiot in Norway made on Youtube Music. "Okay, google stop playing spotify." Okay, playing Dont Stop Me Now by Queen on Youtube Music. "Okay, Google, call my girlfriend." Okay calling your shift supervisor at 2AM. I am so glad I bought this piece of junk on sale. Because the stress that both Google Home and Alexa adds to my already stressful day to day life is not worth it. If you need something to monitor your cameras, set alarms and reminders, turn off lights and lock doors or if for some god forsaken reason you want to use Google's god awful Youtube Music instead of Spotify like a normal civilized person. This is for you. If you want something dependable that isn't going to drive you over the edge of your already crippling stressful life or if you have unresolved anger issues that could be set off by a minor inconvenience. Hire a personal assistant or just do it yourself. I'll be waiting for a third party that isnt Amazon or Google to develop a Virtual Assistant AI that doesn't make me want to throw it across the room and then drive my car into a river. Cheers. But not to Google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we appreciate you sharing your review and we're sorry to hear that you had a frustrating experience with Nest Hub (2nd gen) when it comes to voice commands. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Great display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be louder, but it it works perfect for our use in the kitchen
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xtreme1048, thanks for sharing your review with us about your experience with using the Nest Hub (2nd gen), and we’re glad to hear that it works perfect for your kitchen use.
You can adjust the volume of your Nest display that may improve your experience. You can control the volume by voice, by touch, or from the Google Home App. Check this link to learn more: https://support.google.com/googlenest/answer/7072489
You can also change the audio settings of your Nest display in the Google Home app. Here’s how to adjust bass and treble level:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.
Our support team is always available to help. If you would like to reach out to us, you can use this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
Tiny and nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice to be hands free in the kitchen. Fits anywhere. Set up was a little tricky with connecting to my existing account.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Kitty, your review here about Nest Hub(2nd gen) is appreciated. We're sorry to hear that you experienced some difficulties with setting up the device. If you're willing, we'd recommend reaching out to our support specialists so we can assist you with taking advantage of all the features your Nest Hub provides. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good speaker, little slow, amazing value on sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review needs 50 characters; A bit slow, but it's real nice.
I would recommend this to a friendGoogle 2 gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it says my name when i say goodmorning google great product
I would recommend this to a friend- Pros mentioned:Price
Nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to pass up for 50 bucks, i have the doorbell and several other prodcuts in my ecosystem. You need a home hub for sure
I would recommend this to a friend Doorbell camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use as a doorbell camera with my Nest.
I would recommend this to a friend- Pros mentioned:Ease of use
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I own four of them. Can't go wrong. I got it on a black friday deal for $50. I also got one for a christmas gift.
I would recommend this to a friend Good Unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a solid unit but I probably would not have paid full price
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Premed982, thanks for the feedback about the Nest Hub (2nd gen), and we’re glad that you find it a solid unit. We’re hoping to hear more about your feedback so we can learn on how we can provide a better experience for you. If you’re willing to share more details about your concern, feel free to find us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
LOVE IT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing, can cast shows to it to watch while I game or just put something in the background it's amazing!
I would recommend this to a friend Cool device
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neat device works as it should very satisfied with it
I would recommend this to a friend- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this!! It’s has a lot of different functions, time I can watch Hulu and Netflix. I can ask it to play music also.
I would recommend this to a friend Confusing to link to Home app.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally, I would say that the Nest Hub is awkward to set up in combination with the Google Home app. I found the security functions very confusing. I still really haven't figured it out. Also, I have mixed feelings regarding how well the sleep monitoring function works.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi along, we appreciate you for sharing your input about the Nest Hub (2nd gen), and we’re sorry to hear that you find the functions and features very confusing.
Sleep Sensing uses Motion Sense to track the sleep of the person closest to the display. Motion Sense uses a low-energy radar to detect movement and breathing. Other sensors in Nest Hub detect sounds like snoring and coughing, and environmental factors like light and temperature in the room. Sleep Sensing features are subject to your permissions and settings. They use motion, sound, and other device and sensor data to work, and require placing the device close to the bed and calibrating the device for your sleeping position.
You can turn Motion Sense on to start detecting movement. Please Note that Motion Sense needs to be on to perform Quick Gestures and Sleep Sensing. Here’s how:
- From the bottom of your Nest Hub (2nd gen) display, swipe up.
- Tap Settings > Motion Sense.
Our dedicated team can provide you real time assistance if you can tell us more about your concerns, you can visit us anytime here and we’ll do our best to help you: https://support.google.com/googlenest/gethelp
This is worse than what I was expecting it to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale and afterwards I thought to myself that I would have been better off buying a tablet It’s slow to load Shut down after 5mns of no screen time activity and the toggle switch to keep the screen on doesn’t work Playing a video and trying to expand the video screen doesn’t work It doesn’t allow me to download other apps because the internet connection isn’t secure on my home WiFi
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BryanJ. We're sorry to hear about your experience with using the Nest Hub (2nd gen). We encourage you to contact us anytime so we can investigate whether these issues are caused by the device or other environmental factors. You'll find our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp
Great assistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one to get. If you like quality then here it is.
I would recommend this to a friend- Pros mentioned:Ease of use
Great Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and use. Compatible with my existing Arlo system. Also easy to add Nest and Minis I have in the house.
I would recommend this to a friend - Pros mentioned:Ease of use
Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub is awesome. Super clear image. Easy to use. Great talking to hello google. You can find out anything here
I would recommend this to a friend - Pros mentioned:Sound quality
All in one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in one - clock, radio, alarm clock, plays music, gives weather updates, turns lights on and off. Does everything!
I would recommend this to a friend Bargain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice addition to the house. Bought four for the price of two.
I would recommend this to a friend