Customer Ratings & Reviews

Hi there Greatsound, it's awesome to hear that Nest Hub (2nd Gen) works great for you. We do apologize for the difficult experience you had in setting it up. If you have any further help needed with the features for your Nest Hub (2nd Gen), our support team would be more than happy to assist you by simply visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp

Hi GailK, thanks for the feedback and for pointing out some great features of the Nest Hub (2nd gen). We’re sorry to hear you had issues with linking your music service, and with creating a speaker group with your other Nest speaker. We can imagine how hard you tried, and we appreciate you for doing your best to resolve it. If you find yourself in need to link your music service and create a speaker group again, please see the links below that might help:

Link your music services and set your default service: https://support.google.com/googlenest/answer/7551876
Create and manage speaker groups: https://support.google.com/googlenest/answer/7174267

Our dedicated team is always available to help you. Feel free to let us know if you need one by contacting us here: https://support.google.com/googlenest/gethelp

Hi Kevin, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re glad that you find it pretty good. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591

For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi there, Core. We appreciate that you find the Nest Hub (2nd gen) the best voice assistant device. We hear your concerns about the performance of its Google Assistant, along with its security.

Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Also, it might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Retraining your Nest display to better recognize your voice, and adjusting the Hotword sensitivity may be helpful. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

Also, the Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services. If you use any Nest device with a Google service like the Google Assistant, we may use your activity data to influence the ads you see. These Google services can include: Google Assistant (or the Works with the Google Assistant program), YouTube, Google Maps, Google Calendar, Google Duo, Google Home app and the like. You can manage your ads settings, including turning off ad personalization completely, at https://adssettings.google.com/. You can also manage your activity settings, including turning off Web & App Activity completely, in https://myactivity.google.com/.

We care about your experience. For more help, our dedicated team is always ready to provide you with services here: https://support.google.com/googlenest/gethelp

Hi there, we appreciate your feedback on your Nest Hub(2nd gen) and we're sorry to hear that you're experiencing some difficulties with connecting it to other devices. We'd recommend that you reach out to our support specialists so we can guide you with troubleshooting steps that may help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Jrt1989, thanks for posting a review. We’re sorry to learn that your Nest Hub has issues with voice commands. We’re here to help.

Retraining your Nest Hub with the Voice Match may help, especially if you have other family members sharing your Nest Hub. You can try these outlined steps:
- Open the Google Home app on your mobile phone or tablet.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next, I agree.
- Follow the in-app steps.
- To get your personal information, you must turn on Personal results.
- Tap I agree and proceed with the Voice match setup.
- To invite others to set up a Voice Match for tailored results, tap Invite, choose your communication method, and send the invite. To skip this step, tap No, thanks.

For further assistance, you can also reach out to our support team anytime and we’d be more than glad to help you. Here is where you can find us: https://support.google.com/googlenest/gethelp