Customer Ratings & Reviews
- Model:
- GA02307-US
- SKU:
- 6450821
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Nice working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s best purchase ever it’s working fine since I bought it
I would recommend this to a friend - Pros mentioned:Screen size
Compact w/ great features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact with a lot of features. Perfect as a Christmas gift.
I would recommend this to a friend - Pros mentioned:Ease of use
nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, works perfectly. Really happy , raises the Nest Hub off the counter. Great idea!
I would recommend this to a friend - Pros mentioned:Ease of use
Helper
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and control and control a lot of thing in your house as well.
I would recommend this to a friend Tech Support Might Help Increase Sales
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried 3 Nest Hub 7"s. The first installed very easily. I wanted to use another Nest Hub at another location and wasn't able to get it to work. I returned it and tried another unit. I wasn't able to get it to work either. I like the Nest Hub that I got to work and wish I was able to get the 2nd one to work. It might help if there was tech support to help with the installation. Best Buy was great with the return process.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, RandalW. Sorry to hear you had problems setting up your Nest Hub (2nd Gen). Even though you’ve returned the device, we’re here to make sure everything goes smoothly for you. If you do ever need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp?
A fair attempt at integrating home video cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Nest Hub Smart Display mainly to display my seven home Zmodo cameras since my other Google device (a home speaker) did not have this capability. The command "Hey Google display my (location) camera" works as expected but I would say this integration is not perfect: the video feed disconnects at times requiring that one repeat the same verbal command. I wanted this solution to avoid occupying my iPad continuously for this function. The iPad's advantage, however, is that it uses the Zmodo app directly and never suffers any disconnection.
I would recommend this to a friendGreat unit - fumbled feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, however, the motion sense is not as practical outside of a bedroom. I have mine in my kitchen, and any light changes would pause music or timers when I'm moving about.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi KCinco, thanks for sharing your feedback to let us know of your issue with the Nest Hub (2nd gen), and we’re sorry to hear that your experience with the Motion Sense feature is less than ideal.
You can turn Motion Sense on or off to start or stop detecting movement. Please Note that Motion Sense needs to be on to perform Quick Gestures and Sleep Sensing. Here’s how:
- From the bottom of your Nest Hub (2nd gen) display, swipe up.
- Tap Settings > Motion Sense.
If there are support concerns that you'd’ like us to address with, you can simply visit us anytime and we’ll do our best to help you: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great use it everyday hour on hour can’t put it down
I would recommend this to a friend Nest Hub 7 - a good digital picture frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on sales for around $50. Used it for about 2 weeks and unfortunately it was not for me. Nice picture frame for Google photos - but limited functionality as no apps are available.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SuperD, thanks for sharing your review on the Nest Hub(2nd gen). We're sorry to hear that your Nest Hub didn't meet your expectations. You may want to contact our support team to assist you in improving your experience with the device. If you're willing to give it another go, you can visit our Google Help page here: https://support.google.com/googlenest/gethelp
Didn't give it a chance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Choose to return the item as our google point and iPhone accomplish the same functions. Probably a good product, yet didn't feel the need to replicate functions
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to reach out to us. We're sorry to hear that you already chose to return your Nest Hub (2nd Gen).
If you haven't checked out the full smart features for Nest Hub (2nd Gen), here are some of the rich features that may pique your interest:
- Catch up on Netflix shows, watch YouTube videos, listen to music on the enhanced speaker, and more.
- Hands-free help at home. Ask Google to play music or a video, pause a song, control volume, and more.
- With just a tap – or your voice – control thousands of compatible smart devices from one central display.
- Find help with your busy home. See your calendar and create reminders and to-dos.
- Wind down to soothing sounds at bedtime and wake up gently to a Sunrise Alarm.
- You can use Quick Gestures to control many Nest Hub features. Play or pause a song or video, snooze an alarm, and stop a timer. Quick Gestures use Motion Sense to detect when your hand moves – without a camera.
We're still hopeful that you will reconsider using any of our Google Nest products again in the future. We'll certainly do our best to provide you with a better experience. You're always welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Google assistant
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this with a new nest thermostat. Like it. Good deal.
I would recommend this to a friend Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little home assistant. Works well with many other smart home devices.
I would recommend this to a friend- Pros mentioned:Sound quality
Best Purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super convenient! Great sound! Awesome purchase overall!
I would recommend this to a friend - Pros mentioned:Ease of use
Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Works as described. I would recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually bought a second one because I liked it so much
I would recommend this to a friend Great for music and videos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes won't answer questions, but will say something like i found this on Wikipedia.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, AlokS. We appreciate your feedback on the Nest Hub (2nd Gen). We're sorry for any inconvenience you've encountered with the responses provided by the device. We want to know more about your concern so we can provide a better resolution for your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
This was very disappointing.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of these on sale and was looking forward to having Google devices in my home. I could not get either one to connect properly with my network or my phone. I tried ipad and an android too. No luck. I saw online conversations that indicated others may have had the same issues I was dealing with. I tried following all the tips including resetting several times. Still wouldn't work. I picked up the Amazon Echo Show 8 to see if it would be better. The Echo show joined my network with no issues and setup was a breeze. I returned the 2 Nest Hubs.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there. It's unfortunate that you encountered this issue and we're sorry to hear that you had to return both your Nest Hub (2nd Gen) devices. We appreciate your patience and effort in troubleshooting the problem. We would like to make it up to you and ensure a more positive experience if you decide to use any of our Google Nest devices in the future. Our support team is here to assist you and answer any questions you may have. Please don't hesitate to reach out to us by visiting the following link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Awesome display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it its awesome easy to use screen perfect size
I would recommend this to a friend - Pros mentioned:Google assistant
Great for nest camera's
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for google cameras for music and Netflix.
I would recommend this to a friend Okay.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it were easier to use. It's not as intuitive as I'd like.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello X8VandenPlas! Thank you for sharing your experience with the Nest Hub (2nd generation). We appreciate your opinion, as it helps us improve our products. You can share your feedback with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG