Customer Ratings & Reviews

Hi BigDoug, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re sorry to hear about your issues with keeping Bluetooth connected. We understand it can be annoying that you need to connect bluetooth every couple of days. We’d like to know more about your concern and see how we can help improve your experience. We suggest contacting us anytime here: https://support.google.com/googlenest/gethelp

Hi there, KevinC. We're sorry to hear that you had a frustrating experience with your Nest Hub (2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Toto, Thank you for your feedback on the Google Nest Hub 2nd Gen. We appreciate your positive comments about the overall performance of the device.

We understand that you're concerned about the outdated OS running a bit slow on the device. Here are a few things you can do to help improve the performance of your device.

- Ensure your device is connected to Wi-Fi.
- Factory reset the display by pressing and holding both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
- Set up the device
- Check the firmware version again.

If the device is still on an older firmware version, you can reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Mpatel, thanks for sending in your review for your Nest Hub(2nd gen). We're sorry to hear that your experience was less than ideal when it comes to customization for the home screen.There is an available page in your home screen for weather and temperature which may be helpful for you. Please check the link here for more details about controlling your display: https://support.google.com/googlenest/answer/9137285

If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi KcChief, thanks for sharing your feedback. We’re sorry your Nest Hub experience didn’t meet your expectations. You can check out this help article on how to explore the features of your Nest Hub: https://support.google.com/googlenest/topic/7195269

For any other question or if you need further assistance, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there, TaylorT. Thank you for sharing your review on Nest Hub (2nd gen). we appreciate your feedback on the touch controls of your device and have taken note of it. If you run into any questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback and recommendation. However, we are sorry to hear that one of your Nest Hub is having a sound issue.

Resetting your Nest Hub may be helpful with the sound issue. Keep in mind that this will erase all data and that you may need to set it up again. To reset your Nest Hub, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

We'd love to help you out if resetting doesn't fix the issue. Our support team is ready to help you with your support needs here: https://support.google.com/googlenest/gethelp

Hello there, LoisE. Thank you for sharing your positive experience with the Google Nest Hub (2nd Gen). It's great to hear that you received them as Christmas gifts and are enjoying them. If you have any questions or need help setting up your Nest Hubs, please don't hesitate to contact our customer support team on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hello there, Caro. We appreciate you sharing your concern with us about your Nest Hub(2nd gen). It's important to us that we identify the cause of connectivity and pairing issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi WW10, thanks for your insights. We appreciate that you liked the nice and sleek design of Nest Hub (2nd Gen). However, we're sorry to hear that you've been experiencing some performance issues with the Google Assistant. If you're willing to try, resetting Nest Hub (2nd Gen) can help fix some hiccups and improve your experience. To reset Nest Hub, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may also need to set up your other devices with Nest Hub (2nd Gen) after resetting.

We'd be happy to work with you and improve your experience with Nest Hub. Please do not hesitate to contact us if you still encounter any issue by contacting us using this link: https://support.google.com/googlenest/gethelp

Hi there, DamonR. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Hub (2nd gen) has not exceeded your expectations. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub: https://support.google.com/googlenest/answer/7130274

You’re always welcome to visit us if you have any questions or concerns, here: https://support.google.com/googlenest/gethelp

Hi SeanG, thanks for contacting our support team. We appreciate your feedback and we're glad to hear that your Nest Hub (2nd Gen) has been working well with your Wifi mesh network. Though we understand that you are enjoying the features for your Nest Hub, we'd like to learn more if you will need any form of assistance. You can always count on our support team to help you with your support concerns here:  https://support.google.com/googlenest/gethelp

Hi Pbmc, thanks for sharing a review about the Nest Hub (2nd gen). We’re sorry to learn it only worked well for over a year, and this is not the kind of experience we want you to have. Nest has long been focused on delivering quality products to our customers. That means obsessing over the details and ensuring products last a long time. We’re also focused on giving our customers value for the price. That said, we’d like to hear more about your concerns and learn how we can help you best. Please visit us anytime for assistance here: https://support.google.com/googlenest/gethelp

Hello drecker2, we appreciate you sharing your review on your Nest Hub(2nd gen). We're sorry to hear that your experience has been less than ideal when it comes to updating your device. Please know that your feedback here helps us understand the needs and preferences of our customers and rest assured that we'll relay them to the right team for improvements that we may provide in the future. If you need any assistance with your Nest Hub or have additional questions, feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp