Customer Ratings & Reviews

Hi Jburch, thanks for giving us feedback on the Nest Hub (2nd gen), and we hear your concerns about its performance, and with not having the feature to install extra apps.

A range issue or wireless interference can cause your Nest display to behave differently. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the display and your router as these items could block the connection. For more help, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

We’ll share your feedback, about the feature to install extra apps, with the right team for future improvements. If additional assistance is needed, please let us know by contacting us here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi Anton, thanks for sharing your feedback. We understand your concern about the sound quality of your Nest Hub. To help us improve our services, please share your thoughts through this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi Cnatashab, thanks for reaching out. We're sorry to hear that you are having a difficult time navigating Nest Hub's (2nd Gen) interface. Your Nest Hub Max comes with 7" HD touchscreen, with a resolution of Resolution: 1024 x 600. We value your feedback and we've already taken note of it, since we're always looking for ways to improve our products and services

Our support team would be happy to answer any questions you may have about Nest Hub. Simply visit us at the Google Nest help page using this link: https://support.google.com/googlenest/gethelp

Hey there, MJohnson. We're sorry for the challenges you've faced with your Nest Hub 2nd Gen and the difficulties you've encountered. We understand the frustration this has caused, and we appreciate your patience and willingness to bring this to our attention. About the issues with your MESH network and the challenges in connecting additional devices, our aim is to provide a seamless experience, and it's disheartening to learn that this hasn't been the case for you. Our team is committed to providing comprehensive support, and we apologize for any inconvenience caused by the issues you've encountered. We would like to encourage you to reach out to our dedicated team of specialists to provide you a better resolution on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi AC2300, it's unfortunate to hear that you find the Nest Hub (2nd Gen) underwhelming. We value your feedback, and we'd like to learn more about the details of your experience. It will help us a lot by understanding which features work, and don't work for you. If you're willing to try, you may contact our support team and we'll certainly do our best to listen to your feedback and help you with your support needs. You may use this link to contact us: https://support.google.com/googlenest/gethelp

Hi Blueberry, thanks for giving us a review about the Nest Hub (2nd gen) and we’re sorry to hear of your issue with reminders.

You can ask your Google Nest or Home speaker or display to set, repeat back, or delete reminders. Reminders can be set for yourself or for others. They can be set for a certain time or for when someone is at a certain place. You can create and manage reminders directly on your speaker or display, or from the Google Home app on your phone. Your device will only say out loud that you have a reminder if you previously set the reminder on the speaker or display with your voice. Visit this link to learn more: https://support.google.com/googlenest/answer/7387866

We’d like to investigate the reasons why reminders don’t work as there could be several reasons that can cause this. We encourage you to visit us anytime here for further assistance: https://support.google.com/googlenest/gethelp

Hi Toaster, we appreciate your insights on Nest Hub (2nd Gen). It's great to hear that you liked the screen quality. If you prefer a bigger screen size with the same functionality, we recommend checking out the Nest Hub (2nd Gen) since it comes with a 10" HD touchscreen. Come visit our help page for more information: https://support.google.com/googlenest/answer/7072284

Hi Josnne, thanks for letting us know about the issue. We're sorry to hear that you already exchanged Nest Hub (2nd Gen) for another device. If you ever have a change of heart and reconsider using Nest Hub again, you're more than welcome to contact our support team for any questions or support needs here: https://support.google.com/googlenest/gethelp

Hi Nathaniel, thanks for the feedback, and for sharing your insights about the Nest Hub (2nd gen). We hear you, and we understand that having the ability to see and select what’s playing on Sonos can be ideal for you. We’d be happy to share this information with the right team for future improvements. Meanwhile, besides viewing Nest Cams and doorbells in the Nest Hub, there are different ways to enjoy the display like viewing photos, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591

For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi there, JimtonyG. We're sorry to hear you ran into this issue with your order of the Nest Nest Hub (2nd gen). We recommend that you reach out to BestBuy so they can address this issue for you. If you need any technical help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hello EvanC, we're sorry to hear that your Nest Hub (2nd gen) isn't working as expected. To help us troubleshoot, please provide more information by contacting us here:  https://support.google.com/googlenest/gethelp

Hi there DonEvanstonIL, thanks for sharing the issue with our support team. It is unfortunate to hear that your Nest Hub (2nd Gen) wouldn't connect to your Wi-Fi network, and we're sorry you had to return it.

If you ever have a change of heart and consider using Google Nest products again, our support team would be happy to assist you and help you with your support needs. You're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi ultradragon, we appreciate your feedback on Nest Hub (2nd gen), and are hoping to learn more about your experience with the Nest display. We’d like to know if you have any challenges with its performance or features, and help you the best way we can. You can always reach out to us here for any questions or concerns: https://support.google.com/googlenest/gethelp

Hi Raafat91, thanks for sharing your feedback with us, and we’re sorry to learn of your poor experience with the performance of your Nest Hub (2nd gen) and its Google Assistant.

Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment, or if it's having trouble connecting to Google. Retraining your Nest Mini, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with your situation. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

If the issue persists, you can also try these simple steps below that may improve your experience:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest Mini and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest Mini and router to refresh the connection.
- Reset Nest Mini by following the steps here: https://support.google.com/googlenest/answer/7073477

Your feedback means a lot to us. You can visit us anytime here if further assistance is required and we’d be happy to help: https://support.google.com/googlenest/gethelp