Customer Ratings & Reviews
- Model:
- GA02307-US
- SKU:
- 6450821
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves this device google reads story’s to him and plays game very interactive with and he is 3 years old I wish the speaker was better but all in all I love it
I would recommend this to a friendIt's okay! Features are fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from wifi a lot! I reset the device but issuevstill occurs. It's a beautiful device other than that.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jason. We appreciate you sharing your Nest Hub experience, and it's our pleasure to help you enjoy all the features of your device and ensure your satisfaction. Please contact us through the following link: https://support.google.com/googlenest/gethelp?sjid=278689588372053592-NA
Google nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s kind of pointless I’m not really sure the reason for it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Okgoogle, thanks for reaching out. We're sorry to hear about your dissatisfaction with Nest Hub (2nd Gen).
Your Nest Hub offers a lot of features and we'd like to help you make the most out of it. Our support team would be happy to share and explain all the features to you. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
Good idea but fragile
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is too fragile. I opened the box and the screen was cracked already. There should also be an option on google assistant for the assitant on your phone to auto disable when using the assistant on the hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi momoffour, thanks for reaching out. We´re sorry to hear that the screen for your Nest Hub (2nd Gen) got cracked. We recommend contacting Best Buy for further help with the cracked screen issue.
If you’re near your Nest Hub and mobile phone, only Nest Hub should respond to "Hey Google." Both devices may wake up, but your phone should go back to sleep. To ensure this works for you, we recommend checking the following:
- Update your Google app version. On your phone, open the Google app Search Icon.
At the bottom right of the Home screen, tap More and then Settings and then About. Look for the version number at the top. If your version is below 6.5, go to the Google app page, then tap Update.
- Add the same account to both Nest Hub and your mobile phone. If the phone that responds isn't yours, then these steps won’t fix the issue. If you have multiple Google Accounts, add the account you used to set up Google Home to your phone.
If the you still encounter the same issue even after following these recommended steps, please consider contacting our support team and we´ll do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. This was my upgrade from the mini and it’s just as awesome. Only thing I notice is I believe the mini speaker was better quality.
I would recommend this to a friendGoogle Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best device we use at our home .It has accuracy to listen to our voice. We us the features mostly for our smart locks and door bell.
I would recommend this to a friendDO NOT BUY; doesn't do anything you think it does
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music? Home you only use the app that's pre-loaded because you can't remove it or add others. It has Sling TV, if you've even heard of it you likely don't use it. Display your calendar? You're apparently an idiot for thinking that's something you can accomplish. It
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, meauho. We’re sorry to hear your experience with the Nest Hub (2nd gen) wasn’t the best. We'd like to learn more about your experience and offer you support. Reach out to us at this link when you have a moment: https://support.google.com/googlenest/gethelp
Please move on...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google simple needs to give it up. Their software is beyond frustrating and simply does not make sense. This device is not designed to work on a corporate wifi. Really?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there TechGuy, thanks for your feedback. We're sorry to hear about your frustrating experience with the Google Home app. Unfortunately, enterprise networks and corporate networks in businesses such as 802.1x/RADIUS networks are not compatible with Nest products, including Nest Hub (2nd Gen). We're always searching for ways to keep improving our products and services, and we'll certainly pass along this information to our product team. Please do not hesitate to reach out to our support team for any other questions or support needs with your Nest Hub (2nd Gen) by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Google smart display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. the Google smart display is a must buy if you are looking to upgrade your collection and have a hub. Google assistant is built in in the best UI in the market. The only issue is spotty Internet connectivity in some cases.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there MrYoBuyer, it’s great to have your feedback on Nest Hub (2nd gen). We’re glad that you find its Google Assistant the best UI in the market, and we’re sorry to hear of your issue with spotty connectivity in some cases.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
If you want to consider reaching out to us for additional support or guidance, please contact us anytime at: https://support.google.com/googlenest/gethelp
Google Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, kinda laggy but does what it's supposed to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi darnold17, thanks for bringing this issue to our attention. We´re sorry to hear that you are experiencing performance issues with Nest Hub (2nd Gen).
Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If you still experience the same issue even after resetting Nest Hub, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp
Great addition to the Google Universe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thisnis what I needed to seey Nest doorbell and control my automation. Works much better than Alexa, never misses a command, Alexa eas hit or miss.
I would recommend this to a friendWorks amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very compatible with all of my parent’s smart home accesories, and they love to be able to use the screen for music, controls, and what have you
I would recommend this to a friendEven controls our Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happily surprised by its ability to automatically connect with other devices. Wife uses it to ask for recipes all of which have been great!
I would recommend this to a friendGoogle nest hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I love that I can display a slide show of pictures, set an alarm, and get daily reminders just by saying hey google
I would recommend this to a friendNo money for evil corporation.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google fired a lot of employees. I will not buy more google product because they fire their own people.
No, I would not recommend this to a friendGoogleDeviceLover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. I have a 4 out 5 bc I am unsure how to pair to my tvs to turn on and off. Also the voice control needs turned off if you have the mini hub bc at moments both will not work when speaking to one even if they are in different rooms
I would recommend this to a friendGoogle Assistance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. But it will be better with a bigger screen.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, we´re glad you liked Nest Hub (2nd Gen). We value your feedback and we´ll definitely take note of it. Our product team would love your suggestion since we´re always searching for ways to improve our products and services. If you have any other concerns you would like us to address, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Nest Hub has done it again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Nest Hub is another Christmas gift for my daughter.. and I know that she loves it. This is her 3rd from me.. and I also have three!
I would recommend this to a friendRefused to listen to voice commands after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very disappointed. Coming from Alexa I found the Google Display to be vastly superior in every aspect. However, over the past week, it has stopped being able to listen to any voice commands. Saying there was either "a glitch" and to try again later or that an error occured. I have tried everything I could think of to fix it to no avail. From leaving it unplugged all night to factory resetting the device. Overall, I cant seem to find a home assistant that works for me and the Google Display is no exception.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Ymir. We appreciate your feedback, and we’re sorry to hear that your experience with the Nest Hub (2nd gen) has been less than ideal.
A range issue or wireless interference can affect the performance of your display. It can pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For additional assistance, you can contact us through our support channels here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Responsiveness
Ok but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ok but not great. It lacks video camera. Also 5 out of 10 times it says "their is a glitch , please try after few seconds" . This is really irritating. Alexa is faar good in responsiveness.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rohit, thank you for posting your review on your Nest Hub(2nd gen). We're sorry for the irritating experience you had with the error message you're receiving. We'd like to get more details about the issue so we can help find the cause and assist you with troubleshooting tips that may improve your experience. Please reach out to our support team on our Google Help page here: https://support.google.com/googlenest/gethelp