Customer Ratings & Reviews

Hi Deszz, we truly appreciate your feedback on Nest Hub (2nd gen). We’re glad that you’re getting the most out of its features, but are sorry to hear that you find it with limited apps only. Having the ability to side load apps can be a great addition to its functionality, and we’ll certainly pass this information along to our appropriate team as we’re always looking for ways to improve our products and services.

We care about your experience, and we’re always here to help. For question, concerns, or anything you want to share, simply visit us anytime at: https://support.google.com/googlenest/gethelp

Hi Donna, thanks for choosing our Google Nest products. Nest Hub (2nd Gen) doesn't really provide any Wi-Fi router functions to help improve the Wi-Fi coverage area for your home. Rather, your Nest Hub comes with a lot of features that enable you to catch up on Netflix shows, watch YouTube videos, listen to music on the enhanced speaker, and more. With just a tap or with your voice, be able to control thousands of compatible smart devices from one central display. Nest Hub helps with your busy home. See your calendar and create reminders and to-dos.2 Wind down to soothing sounds at bedtime and wake up gently to a Sunrise Alarm. Make the most by visiting this page: https://support.google.com/googlenest/topic/7195269

However, if you're looking for a Wi-Fi mesh system that can help provide whole home coverage, we recommend checking out our Google Wi-Fi products here: https://store.google.com/us/product/google_wifi

You can also speak to our support team for further help and guidance with your support needs by visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp

Hi sendian82, thanks for taking the time to share your feedback about the Nest Hub (2nd gen). We’re sorry to learn that you’re having issues with its performance and features. We understand it can be frustrating to deal with such issues and this is not the ideal experience we want you to have.

Nest display issues, similar to the issues you highlighted, are often caused by a spotty connection or weak signal. We suggest checking your Wi-Fi network to see if your bandwidth is congested. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. We also suggest the steps below that might help:

- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Nest display.
- Ensure that your Nest display is in line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, your modem and your Nest Hub.

If the issues persist after trying the steps above, we’d like to get more details about these issues as there could be other reasons why the Nest display is not performing well. We suggest reaching out to our specialist anytime and we’ll do our best to help improve your experience, here: https://support.google.com/googlenest/gethelp

Hi Goopy, thanks for sharing a review with us about the Nest Hub (2nd gen), and we’re sorry to learn that it didn’t meet your expectations. We can imagine how frustrating it can be when you were told that it would work with Ring but it didn’t. We recommend reaching out to Best Buy if you wish to replace or return your product. If you’d like to consider using the Nest display and its features, you can learn all the things you can do with the Nest Hub using this link: https://support.google.com/googlenest/topic/7195269

And if you’ll need assistance with any questions or concerns about the Nest display, you can visit our dedicated team anytime here: https://support.google.com/googlenest/gethelp

Hey there, TravisM. Thank you for sharing your review on Nest Hub (2nd gen). We're sorry to hear that your experience with the device was less than ideal when it comes to customization. If the app you're using for podcasts is linked to the Google Account on your Nest Hub (2nd gen), you can use voice commands to play a specific podcast you want to listen to. For detailed instructions on how to link your podcast services, you can visit the Google Nest Help article here: https://support.google.com/googlenest/answer/10271908

Hi ItsLizzieYo, thanks for sharing your feedback to let us know your issues with using the Nest Hub (2nd gen), and we’re sorry to learn of your poor experience with the performance of its Google Assistant.

Your Nest display could be having trouble connecting to Google, and these simple steps may clear these issues out:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Meanwhile, we also recommend adjusting how sensitive Google Assistant responds to the hotword “Hey Google”:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest Mini or the device you want to adjust.
- At the top right, tap Device settings > “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.

Lastly, it may also be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

We're always looking for ways to create a better experience, and your feedback counts. And if you’d like to reach out to us for additional assistance, you'll find our contact details using this link: https://support.google.com/googlenest/gethelp

Hello AndyM, thanks for sharing your feedback to let us know of your concerns with using the Nest Hub (2nd gen). We’re sorry to hear you’re not having the ideal experience we want to share with you.

If a different Nest device responds to your voice commands, check to make sure that you have linked the same Google accounts on your phone and other devices. If you want to talk to a different device while being next to another, include the device name while you say your command. For example, you can say "play music on the living room speaker". Visit this link for more details: https://support.google.com/assistant/answer/9795537

You may also reach out to our support team if additional assistance is required: https://support.google.com/googlenest/gethelp

Hi there, RobertoP. We appreciate your feedback on Nest Hub (2nd Gen). We’re sorry to hear that your expectations are not met. We’d like to see how we can make this right for you. Our support team is always available to help you here: https://support.google.com/googlenest/gethelp

Hi there, thanks for your feedback and for bringing this to our attention. We’re sorry to hear you’re having trouble with your Nest Hub not understanding your commands. This is not the type of experience we want you to have, and we’re here to help.

Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure that Nest Hub recognizes your questions correctly. Ask the same questions to see if you will get the same answer. Retraining your Nest Hub, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue.

Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest MIni more responsive to the hotword.

We also suggest trying these simple steps below that may improve you experience:
- Check the distance between the Nest Hub and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest Hub and router to refresh the connection.

If you'll experience the same issue even after doing all the steps above, we suggest reaching out to our support team so we can check on your Nest Hub. We'd be happy to assist and help improve your experience. You can contact us here anytime: https://support.google.com/googlenest/gethelp