Customer Ratings & Reviews

Hello JohnM. We're sorry to hear you're experiencing some slowness with your Google Nest Hub (2nd gen). We suggest you check if there are any software or firmware updates available. Here's how to check for updates:

Firmware version
- Open the Google Home app.
- Tap and hold your device's tile.
- Tap Settings > Device information.
Note: This is the last firmware version 22.20240805.103.161

Software version
> Check Your Wi-Fi Connection:
- Make sure your Nest Hub is connected to a stable Wi-Fi network.
- A strong connection is crucial for automatic updates.
> Power Cycle Your Device:
- Unplug your Nest Hub from the power source.
- Wait a few minutes, then plug it back in.
- This can sometimes trigger a software update.

If you're still having slowness problems, please contact us here: https://support.google.com/googlenest/gethelp

Hello MarkF, thanks for leaving us feedback on Nest Hub (2nd gen), and we’re sorry to learn of your poor experience with its performance. A range issue or wireless interference can cause your Nest display to behave differently. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the display and your router as these items could block the connection. For more help, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

Or if you’d like, visit us anytime at the Google Nest Help page so we can provide you with real time services and assistance:  https://support.google.com/googlenest/gethelp

Hi OhanaMama, thanks for sharing the details of the issue you're experiencing with us. We apologize for any inconvenience this may be causing you. It's possible to set your own sound when setting up the Bedtime routines for your Nest Hub (2nd Gen). We recommend checking the Bedtime routine that you created and change the settings as you prefer. Here's a link where you can find a guide for editing Routines on Nest Hub (2nd Gen): https://support.google.com/googlenest/answer/7029585

We'd like to learn more about the issue with your Nest Hub (2nd Gen). Please consider contacting our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi there CB99, thanks for taking the time to share your feedback with us. We're glad that you like the awesome features of your Nest Hub (2nd Gen). We're sorry to hear that the screen size, touch screen and power cord length fell short of meeting your expectations. We'll certainly take this information into consideration with future iterations of our smart displays. We're hoping you will keep a close watch on announcements on the new products and features by visiting our blog site here: https://blog.google/

For any other support needs you have with Nest Hub (2nd Gen), we're always ready to help you by reaching out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi, thanks for letting us know about the issue. We´re sorry to hear about your disappointment with the connectivity feature of Nest Hub (2nd Gen).
We'll certainly look into your feedback and go back to the drawing board to see what new features and product integration we can cook up for you, since we're always on the lookout for ways to keep improving our products and services. In the meantime, we recommend checking our Google Assistant site for a complete list of devices that work with Nest Hub (2nd Gen): https://assistant.google.com/explore

And, if you have any further need of assistance with your Nest Hub (2nd Gen), our support team is just a click away using this link:  https://support.google.com/googlenest/gethelp

Hi Aloha808, thanks for letting us know of your feedback on Nest Hub (2nd gen), and we're sorry that it didn’t meet your preferences.

The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. It offers everything it already has with the original hub with added features like an improved speaker with 50% more bass than the original, a faster and more responsive Assistant, Soli technology built-in to enable features like Quick Gestures and Sleep Sensing.

We always listen to what our customers like you share with us, so we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. See this link for more details: https://support.google.com/googlenest/answer/9334359

If you have any concerns about using the features of your Nest displays, please reach out to us anytime here and we’ll definitely help you the best we can: https://support.google.com/googlenest/gethelp

Hello Abhi, thanks for posting your review here on your Nest Hub(2nd gen). It's unfortunate to hear that your device is experiencing some performance issues. We'd like to know more details about your device so we can investigate and identify the cause of the issues you're experiencing and help you with troubleshooting steps that may improve the overall performance of your Nest Hub. Please contact us on our Google Help by visiting our support site here: https://support.google.com/googlenest/gethelp

Hello there, Yaboyyrobb. We’re sorry to hear about your experience with the connectivity of your Nest Hub (2nd gen). We’ll share your feedback with the right team to work on improving our products and services, including how we handle customer concerns with care and efficiency. Meanwhile, we’d like to have another opportunity to investigate and help you with your concern. Please contact us again using this link: https://support.google.com/googlenest/gethelp