Customer Ratings & Reviews
- Model:
- GA02307-US
- SKU:
- 6450821
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Best hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device did not work as it was described to me in the store.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with us. We're sorry that your Nest Hub experience has been less than ideal. You can check out this help article to learn more and explore the features for your Nest Hub:
- Explore what you can do with Google Nest devices: https://support.google.com/googlenest/topic/7195269
If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not my favorite but I’m going to keep it!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AwesomeTech, thanks for posting a review about the Nest Hub, and we’re sorry to hear that your experience isn’t ideal. We’re hoping to learn more about your challenges with using the Nest display and see how we can help provide a better experience. If you’re willing to share more details about your feedback, please visit us anytime here so we can work together towards resolution: https://support.google.com/googlenest/gethelp
Google nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced my first Gen and still has all the same issues. Still looses connection to C by GE bulbs and Google does seem to care since it has been going on for years. Would not recommend
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Slj613, we appreciate the feedback and we're sorry to hear that your experience with your Nest Hub(2nd gen) didn't meet your experience in terms of improved performance from previous versions. We'd like to know more about how the device was setup and help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for first year. Item died after a year and no support from Google. Woke up one morning to Google screen. Teied to revive bimut no go.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Jfw1961, thanks for writing us feedback about your experience with using the Nest Hub (2nd gen). It’s unfortunate to hear it won’t turn on after such a time. We appreciate all your efforts in trying to make it work, and we apologize for falling short on your support needs. Feedback like this helps us improve our products and services, including how we handle customer concerns with care and efficiency, and we’ll definitely let our teams know about this. Meanwhile, we’re hoping for another chance to help you with your concern. Please share with us your recent contact reference for further investigation, here: https://support.google.com/googlenest/gethelp
Disappointing doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Call my IPhone”, the hub calls but IPhone doesn’t ring. TWO Genius techs have come out and neither one has been trained on it and couldn’t figure it out. They didn’t have good things to say about Google. Disappointing
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there quicksearch, we're sorry for falling short of providing help with your support needs. We can only imagine how disappointing this experience may have been for you. If you're willing to try, please consider contacting our support team once more. We'd like to take another shot at figuring out what may be causing the issue. Please feel free to reach out to us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size, Sound quality
Very Cool Device
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this device for many reasons. Out of the box, set up was a breeze. The screen is the perfect size and does not take up much room at all. One of the best features is there it a switch on the top rear of the speaker which allows you to turn off the microphone whenever you choose. The display is crisp and clear and the speaker has very decent range to it. The screen touch sensitivity is very responsive. I tried the sleep sensing function and I very much liked how it monitors your breathing and it even tracks if you cough and of course the snoring as well. I find myself tracking it every morning after waking up. A very cool feature. This is a great device to pick up. I have all my smart devices running through the Nest Hub and it works flawlessly. A must have for fellow smart device lovers.
I would recommend this to a friend There’s a glitch!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless I’m taking it back. It loses connection all the time to the internet and says in the middle of the night there’s a glitch several times and wakes me up. Horrible product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Scooby, thanks for sending your feedback here about your experience with the Nest Hub (2nd gen), and it’s unfortunate to learn of the trouble it has caused you. We can see how inconvenient it has been when it loses connection all the time, and that it wakes you up in the middle of the night due to a glitch. If you’re willing, it may be helpful to get in touch with our specialists for a closer look so we can figure out a way to provide a better experience for you. You’re more than welcome to contact us anytime here: https://support.google.com/googlenest/gethelp
Connectivity Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works when it does want to…..do not waste your money on this crap hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Andrea123, thank you for your review. We're sorry to hear you're having trouble with your Google Nest Hub (2nd gen). We'd like to help resolve any questions or concerns you have about the device. Please contact us at the following link: https://support.google.com/googlenest/gethelp?hl=en
No! No! No!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on January 10, 2023. Today is April 4, 2023. The Google nest is not working properly AT ALL. I'm extremely flustered!!!!!!!!!!!!! Never again.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SleepyInDC. It's unfortunate to learn that you're having a difficult experience with Nest Hub(2nd gen). We encourage you to reach out to our support specialists so we can better identify the cause of the issue and find a better resolution for you and improve your overall experience with the device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Very bad screen and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad screen quality and refresh. Very few features. And the worst sound quality I've heard in a while.
No, I would not recommend this to a friendCrap touch responsiveness
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is unusable because of laggy touch responsiveness. I returned on the same day. Sticking to Alexa
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Lalit. Thank you for posting a review about the Nest Hub (2nd gen). We're sorry to hear that your experience with the device was less than ideal and that you had to return it. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Google Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return this actually. The hub doesn’t stay connected at all. It’s definitely not as good as the ring. I don’t like the google nest I feel I wasted my time and money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Katie, thanks for informing us about the issue. We're sorry to hear that Nest Hub (2nd Gen) didn't meet your expectations and that you wish to return it.
We'd like to help you with your concern and provide you with a better experience with your Nest Hub. Connectivity issues are mostly affected by different factors. If you're willing to give it a shot, here are some recommended steps that may be helpful with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Don’t think you will get free toutub subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device it self it is okay but I didn’t redeem the 3 months YouTube and other things coming with it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Munder. Thanks for the feedback you shared about the Nest Hub (2nd gen), and we’re sorry to hear that you came across an issue with the promotional offer. We encourage you to contact your retailer for help with redeeming your available offers. For concerns around the performance or features of the Nest display, our dedicated team is always at your service here: https://support.google.com/googlenest/gethelp
Google hubs are bad in general
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google hubs have issues all the time glitching. They sell these hubs knowing it’s not good(google!)
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, RaoufD. Thanks for sharing your feedback on the Nest Hub Max. We hear your concerns, and we’re hoping to learn more whether these are about the performance or connectivity. Please contact us anytime here and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
More Health Info Than I ever Expected
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've seen a lot of health gadgets that have to be worn when you sleep to get information about your sleeping habits. The problem I have with them is that I toss and turn all night and I know that if I were to wear my Apple watch when I went to bed, I would wake up with scratches across my face. I have the 1st generation Google Hub and I use it next to my bed as an alarm clock and for turning my bedroom lights on and off. I've been using it now for about a year and I love it. When I heard that the 2nd generation Google-Nest Hub had sleep tracking built-in and didn't require wearing any kind of device, I was a little skeptical. How could it see my bodily motions in the dark as well as my breathing and other bodily functions such as restlessness, snoring, coughing without a camera? Who would want a camera watching over them when they sleep? The good thing is this device doesn't have a camera. To make it even more secure, there is a switch on the back to turn off the microphone when privacy is desired. I could always turn off the sleep sensing using the screen or using the Google Home app. When I woke up, the other day, the first thing I did was check the Google Fit app on my iPhone to see how I slept. I was amazed that it knew not only what time I went to bed but when I fell asleep, the efficiency of my sleep, and my restless periods. It even showed me when I got up to go to the bathroom and when I got up with a leg cramp and hopped around the room until the cramp went away. I was surprised to find out that I snored since I've never slept next to anyone who told me I snored. The sensors on this device are remarkable since there are no probes or anything that has to be set up. The instructions inform you to place the device on a dresser or nightstand level with your mattress and to lie down on the mattress and stay still for a few seconds to get a base point. That's all there is to set it up. Besides the sleep sensing capability, the sound of the speaker is much better than the 1st generation as it sounds richer and fuller than before. My only complaint and I've had it on the 1st gen model and now again is that the ambient light sensor that controls the display can't be turned off even though it says it's off. When the room is dark and I look up at the clock, the digits are so dim, I can barely see them. I want to be able to adjust the brightness of the clock and not have it decide for me. Outside of that, I love being able to watch YouTube videos or play music from Pandora or other music sites, play games, view my outdoor cameras, make phone calls or even call other rooms. It's a great inexpensive device for all the functionality it provides.
I would recommend this to a friend I would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I problems with the control of units connected to this unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Kar007. We're sorry to hear that you're having difficulties controlling other devices connected to your Google Nest Hub (2nd gen). Rest assured that your feedback is valued and that we've taken note of it. Controlling smart home devices with your Google Nest Hub (2nd gen) should work as long as the requirements on this Google Help article are met: https://support.google.com/googlenest/answer/7073578
If you've tried these steps already or if the issue still persists, please don't hesitate to reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp
Had a bad one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked, still don’t know what to do with it.
No, I would not recommend this to a friendVery poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got broken device, and return it. No money returned
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, VivekP. It's unfortunate to hear that the Nest Hub(2nd gen) you received was broken and that you had to return it. This is not the initial experience we want you to have with the device. We recommend reaching out to BestBuy so they can address your concern about the refund. If you’re ever considering Google products in the future and need any technical assistance, please don't hesitate to contact our team of specialists to lend you a hand. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
dead less than a year
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died after one year, factory reset didn't help because the screen is dead, just blank with some stripes.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi moritz, we appreciate you for bringing this concern to our attention. We’re sorry to hear that your Nest Hub (2nd gen) died after a year only, and thanks for trying everything you could to fix it. Since it didn’t make a difference after the factory reset, it would be best to get in touch with our specialists for additional services and assistance here: https://support.google.com/googlenest/gethelp
Very Useful and Fun
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Does everything I want it to do: alarm clock, weather and other information at the tip of my finger.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, it’s great to have your feedback on Nest Hub (2nd gen) and we’re glad that it does everything you want it to do. There are several other ways to enjoy the Nest Hub. You can get an all-day help on your Nest display. With voice match, you can get your personalized events, commute info, reminders, and more. You can get rich and visual answers about recipes, local businesses, sports, and more. With home view, see and control compatible devices in one view or voice-control thousands of compatible devices, from lights and cameras to TVs and more, all from a single dashboard. You can visit this link to learn more about other things you can do with the Nest Hub: https://support.google.com/googlenest/topic/7195269
We hope you’re enjoying the experience of the Nest display. If you come across any concerns around its performance or features, let us know anytime here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp