Customer Ratings & Reviews

Amazing product definitely enhances my quality of life!

I already have some google home speakers int ge house, but i love this ine because it shows me info when i ask it questions and I love being able to swap out the faces.

good product. ……………………………………………………..

This little powerhouse can do it all. I will be purchasing another for the kitchen. It is in my bedrooms now and I use it a lot more than I expected.

Idk how people can love this. Very slow. Very laggy, not responsive at all, overall its a cheap useless gadget. I have a few smart bulbs and outlets that currently I control with Sonos. I thought this will be an upgrade but nooo it is a huge downgrade. Gets confused how to play and where to play music. It can start playing music but cannot stop. These all works well wirh Sonos voice command but google made it. A useless display woth a cord which is slow and laggy. Returning this usless thing.

It’s a very good product I really enjoyed listen music

I had great hopes for this device. I had been using the Google Home app on my phone and was wanting to expand my ability to control my home. I had hoped that with the presence sensing in the hub that it would open up new triggers. It does not. However, this is not the issue that brings the greatest regret. The device will not stay connected to WIFI. Period. I have reset it, moved it directly beside the router, etc. and it still will not stay connected. This makes the device an absolute waste of money, electricity, bandwidth and time. If you ask it to turn on the lights - "I'm having trouble connecting to the network" If you ask it to play YouTube - "I'm having trouble connecting to the network" Even just using it as an expensive photo frame is a letdown as it just continually has the connection error on the screen or a message to please try and set up the device again. If I had been able to return this item I would have but I missed my window of time to do so.

This thing has a mind of it's own and doesn't do anything you ask it to. You can tell it to play something and watch the screen as it registers what you are saying. It will type out everything word for word, like when I say "play artist Haken" and then start playing some random song that has absolutely nothing to do with what I asked for and could not possibly mistaken for having a similar name. Also, it likes to give a 30 second lecture after every error message. If I speak above a whisper and ask it to add something to my shopping list, instead of just saying try again it says "can only share person information if I recognize your voice, try going to assistant settings and changing your voice match settings". It didn't matter that I've checked the settings or that I've heard the stupid message a thousand times, it still says it every time. I tried speaking to it in terms that it uses, but that didn't help either. For example, I named my TV "Sony" so it would have a unique identifier for Google. I said "play music on Sony" and it said "I don't recognize Sony, try saying your device name instead". But if I say "play music on TV" it says "okay, playing music from YouTube on Sony". There are no settings to limit how much it talks, or even to make the speaking volume softer than the media volume. If you listen to music at a high volume, it is going to scream in your ear if you ask it a question later. In general I would also say that the user interface is not very intuitive. The sound quality should isn't great, the mini speakers sound way better for half the price.

Never got the item. Got lost in shipping so not sure if it was fed exs fault or Best Buy

First of all you can only connect this device to Google home if you're using a non Google pixel phone. So apparently you need an iPhone or other non Google device to connect this which Google has confirmed and is absolutely insane. If you're able to get it connected to Google home none of the third party apps or connections work on the device you just open them and then it freezes and restarts. Spend the extra money on an Alexa device you won't regret it

Works great. My daughter loves that she can play and control her music in her room.

Sound quality is bad. Always muddy even with the bass on minimum and treble on max. Always overrides Hey Google on my phone. Glad I got it half price.

Works well and easy to set up, can also be used as a digital frame. Good for displaying recipes when cooking

This item was very great! Good size for my kitchen.

Symptom: After a Google Home software update, Google Home Hub now stays stuck with the logo 'G' regardless when trying to do a factory reset. Google Service Specialist's response: It shouldn't do that, and you passed your 1-year warranty last September. The resolution is to go buy another one. My thoughts I've been a google fan and champion for as long as I can remember. If a software update bricks your device, I'd assume that there should be a solution for that. It's not as if the user has damaged it, but rather the company is at fault. For me to now go buy another device, with the expectation for it to fail within a year and a bit is absolutely ridiculous. When I first go the google home hub, it wasn't as useful as I first thought of it, and at least I was able to use it as a picture frame and then my son's display to play youtube videos. After the initial resolution the specialist provides, it now makes me question the level of quality of the software-hardware and support (which I never thought I would have to question). Is this something now that I have to question on all potential future purchases?

I’m not one to review giving a negative review unless something is incredibly wrong, and this device missess the mark. I purchased it under the pretense that I could control my hub app from it—which I can, barely. It has serious lag issues, is choked with bloat apps and services, and lacks ANY customizability. I just want to control my cameras and other devices, I don’t want analytics on my TV, watch netflix on it, or entertain useless pages I can’t remove or cycle through easily. Overall, this is device is a noncustomizable ipad. If you want a better tool for controling your devices, just save money and use an ipad

Not the best sounding audio quality but the screen still works amazing

This was a big part of my managing my home until it stopped responding to voice commands. Done everything recommended but doesn’t work. Both of them have died. Would not buy again

This new unit is 12ft away from the the main wi-fi and mesh router. On most day's i have to re-boot the Smart Display. I also replaced the unit downstairs, its installed 2x from the mesh router downstairs. This unit reconnects without having to reboot the Hub.

I've had it for a month and mine must defective as it is using an enormous amount of data. Near the end of last month I got a notification that I was reaching my data cap. I've never gotten that! I unplugged it for 3 days and behaved normally on my WiFi connection, and used only 3% of my data allowance. With it plugged back in for 11 days I have used 36% of my monthly data allowance. I have done research and The Hub is not supposed to do that; but Google Home App and the device itself are not very user friendly when trying to figure out why it is doing this. I have the mic, all motion and sleeping sensing features turned off so it is basically a glorified clock and still eating my data! And I'm 3 days passed the refund/return date, which is upsetting as a new unit might have been something I would be willing to try because it is a nice little machine.