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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.7 out of 5 stars with 5038 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 5,038 reviews
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Google Mania

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it’s small it’s plays YouTube, soothing sounds, alarm, pics, tracks your sleeping.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Google display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item. Easy to connect and use. Display quality is very good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Smart guy for a smart home

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps a lot in the kitchen when I want to play music and my hands are dirty. I like most of the answers it gives me when I'm asking it something, but does occasionally not quite hit the mark. However, really great for controlling all of my smart lights / outlets / devices.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Marcus, we greatly appreciate your feedback on Nest Hub (2ng gen), and we’re glad that you find it helpful, and great in controlling your smart devices. We’re sorry to hear it does occasionally not hit the mark.

      You can try retraining your Nest display to better recognize your voice. See the steps below on how to do this:
      - On your phone or tablet, open the Google Home app
      - At the top right, tap your Profile picture or initial > Assistant settings > Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      We’re always here to help improve your experience. You may visit us anytime if you need additional guidance: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Better than Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than Alexa. I really like using the Google hub. It makes a great alarm and makes my home really assessable. It’s very sensitive to commands. My home is definitely a great smart home because of it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used every day to play music and Netflix. Perfect for office, kitchen, anywhere you need really!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Home Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these for my smart home upgrade. I absolutely love how the Nest hub is a one stop shop for so many daily activities. Anything from the weather to playing Spotify. I installed on in the kitchen just for convenience ! If you plan on wall mounting I'd definitely go with the wall genie

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product really easy to use and affordable and it looks great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Google home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to add to my collection, this is the third one I’ve purchased. I used to have an alexa set up but I switched to google. I like the slim design and the sound quality of the speaker. I like that there isn’t a camera on the front and it’s just a motion sensor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pesonal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Quality product. The location was easy to get to. The service was good. The device was easy to set up, and it is very easy for home automation purposes. Would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wiz kid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product would recommend it to everyone to buy very informative and good knowledge

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Hub 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Liked it. It gave me functionality I did no previously have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very useful item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Google Hub! I placed it in the kitchen and I use it all the time for recipes and any information I need for my day! It also serves as an announcement when my Google doorbell rings and shows me who is at the door! It’s a Win Win!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Google Nest Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great product great price for what you get. Recommend this over the Amazon echo show

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nest Bud

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to any room in the house. Responds to mostly and prompts. Can be used as a speaker, video player, alarm clock or even a hub for bad jokes. Works best if you're heavy into the Google ecosystem

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nicw little device!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Specially if you are trying to create an ecosystem from google. You can view your camera,doorbell, and view your nest thermostat temperature all from this little device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for buck

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and affordable Nest Hubs I have used. Music of this and videos make it enjoyable to cook and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works right!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had lights that were connected to smart clock and they kept going offline. The new Next Hub Smart Display fixed the issue. I wish it was a little more customizable for clock faces but it did everything advertised and more. It was easy to set up and fit right into the smart ecosystem. I would recommend it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi HappyUser, thanks for sharing your experience. We’re glad to hear that you like your Nest Hub(2nd gen). Your patronage and satisfaction are what drives us to keep working on improving our products and services. We’ve taken note of your feedback, and we’ll make sure this gets passed along to the right team. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It’s decent and convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, not like amazing. The touch sensing has a slight delayed response. it’s not the iPad lol. And you can’t select podcasts without asking google assistant for help, but it’ll play as long as you speak the full name clearly and accurately so you get the one you want. Also I probably won’t use Netflix but I do use the YouTube app. I love that it tells the weather and the time, and I can set a timer fast, and other convenient features, and I can pair the speaker with other speakers. The sound is surprisingly loud and clear for its small size. But don’t expect full bass sounds, it is not like a Bose or Sonos. I’m still able to control my Philips hue lights and speakers and my Hisense U8G android TV, and my Xbox series X. It’s a convenient little piece of tech for my nightstand, and was on sale for Black Friday ($49), but I wouldn’t want to pay full price for it. Also I do prefer google over siri and Amazon, fyi, so it was this or those other ones. I would like the big one but I have an iPad already, and I don’t need to watch movies on this. The only reason I would want to get the larger one would be for the camera feature.but again price wise I’d rather not, this one is just fine.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there frssf, thanks for sharing a review to let us know of your experience with using the Nest Hub (2nd gen). We’re glad that you can use the convenient features, but are sorry to learn that touch sensing has a slight delayed response, and that you can’t select podcasts without asking Google Assistant. We’re always looking for ways to improve our products and services. We suggest that you send feedback via voice command by saying "Hey Google, send feedback" or by following the steps here: https://support.google.com/googlenest/answer/7071494

      If you think there’s a significant delayed response with the touch sensing, we suggest getting in touch with us anytime for isolation and troubleshooting, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great for simple commands in probably a quiet room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Google Assistant-type of product. I have a JBL Link View which I also use in the kitchen. I use the Google assistant mostly for playing music videos, simple searches for traffic and weather while preparing something else, or saying commands for my WiFi-based lights. This product is no different from other devices and functionality-wise, it's a great product as everything from Google is "linked" together and have the same user interface. I know what to expect from getting a smaller device so I don't expect it to give a full sound for playing music. However, what I started noticing from this device compared to my other google assistant (JBL LinkView) is that it has a higher rate of failures in understanding my voice commands even though it's in a bedroom. There was one time where I did not even say "Hey Google", and it picked up something from a TV news and started playing a podcast. It's strange as I thought everything has to start with the key phrase (ie Hey Google or OK, Google). The only explanation I can think of is because of the limitation or sensitivity on the microphone (maybe a cheaper or low-end device) so it interprets a different command. In the JBL LinkView, even when there are some "chatter" noise in our living room, I'm amazed that it can pick up my commands clearly even when you are just whispering. Overall, this is still a great device but don't expect it to be perfect with all your voice commands.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi cooldad, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and we're sorry to learn of its failures in understanding your voice commands.

      Google Assistant might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. It might also activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Retraining your Nest displays, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
      - Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
      - Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

      If you'd like us to have a closer look into this issue, feel free to let us know at the following link for guidance and assistance: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Fun Device to Have

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the display of the Nest Hub, but I had to replace it because the screen cracked when the device accidentally fell. The fall wasn't even severe, but it must have encountered something that caused the damage. It would have been helpful if screen protectors were available for purchase or included with the device. Perhaps there are screen protectors designed specifically for the Nest Hub, or maybe there are similar devices, like iPads, of the same size that offer compatible screen protectors. Fortunately, replacing the Nest Hub was simple because I had a Best Buy membership at the time.

    I would recommend this to a friend