Customer Ratings & Reviews

Hi there Kwadom, it's great to hear that your Nest Hub (2nd Gen) works well for you. We do apologize for the errors you get when casting Pandora radio from your phone. If you haven't tried yet, you may try some suggested troubleshooting steps below:
- If your speaker or display doesn't play the radio station you requested, be more specific with your query, or ask for the station in a different way, using name, frequency or call sign.
- If the request is not properly answered, try to add the name of your radio station to the query. Example: "Play ESPN Radio on TuneIn,” or "Play ESPN Radio on iHeartRadio."
- If the provided station is inaccurate when asking for frequency, try to add the name of a nearby city. Example: "Play 101.9 FM LA."
- Try playing other stations using the same commands listed here: https://support.google.com/googlenest/answer/7071793

We'd be happy to look more into the issue if it persists. You may reach out to our support team via the Google Nest help page here: https://support.google.com/googlenest/gethelp

Hi there Aaron, thanks for sharing your experience. We’re sorry to hear that you’re having issues with the performance of your Nest Hub (2nd Gen).

We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance.

If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp

Hi da212, thanks for bringing this to our attention about your Nest Hub (2nd gen) and we’re sorry to learn that your experience has not been ideal. Google uses information you permit it to access, such as your device contacts or activity on Google sites and apps, to provide better, more helpful answers through the Google Assistant. Third party services may also share information with Google pursuant to their own privacy policies when you choose to use those services via Google services, including the Google Assistant.

This Help Center article provides details on privacy and security for Google’s connected home devices and services working with the Google Assistant. To better understand how we collect and use data when you use our connected home devices and services, read the Frequently Asked Questions on Privacy: Google Nest. Please also read Google’s commitment to privacy in the home: https://support.google.com/googlenest/answer/7072285

Also, you may try the steps below that might improve the sound quality of your Nest Hub:
How to adjust the volume:
- Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your Nest display.
- Open the Google Home app.
- Tap your speaker, then adjust the volume.

How to change the audio settings of your Nest display in the Google Home app:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.

You’re more than welcome to get in touch with our specialists in the following link for further assistance: https://support.google.com/googlenest/gethelp